We've been running an HP Photosmart Plust B209a-m on Windows 7 for a couple years. Last week, we plugged in the printer after a weekend away and found it would not print.
I've replaced the drivers, deleted and reinstalled the printer, and run HP's Print and Scan Doctor. Even though it passes all HP tests (and prints successful test pages), we cannot print a single document outside of the HP test environment. Every attempt (from Word, Chrome, Firefox, etc) produces an empty print queue, and most applications report an error that the printer is not properly configured.
Any info/suggestions/ideas etc are greatly appreciated.
I've replaced the drivers, deleted and reinstalled the printer, and run HP's Print and Scan Doctor. Even though it passes all HP tests (and prints successful test pages), we cannot print a single document outside of the HP test environment. Every attempt (from Word, Chrome, Firefox, etc) produces an empty print queue, and most applications report an error that the printer is not properly configured.
Any info/suggestions/ideas etc are greatly appreciated.
