Windows 10 I cant connect to a specific website

BlockBlazerMC

Senior Member
Joined
Sep 11, 2014
Messages
38
A few months back I tried to get a cracked version of a program i previously owned. I think it did something to my firewall because now i cant connect to the website for the program to get the installer for it. I need to re-install it since I have an issue with the version. I have got my legal copy back but i cant updated it. The website is Mirillis - Screen recorder and gameplay recording software , and when I go into my firewall settings and troubleshoot, i get this:
Internet Connections
Link Removed
Issues found
Link Removed
The remote device or resource won't accept the connection
The device or resource (mirillis.com) is not set up to accept connections on port "https".
Detected

Contact your network administrator
Completed
Issues found
Link Removed
6
The remote device or resource won't accept the connection
Detected

The device or resource (mirillis.com) is not set up to accept connections on port "https".
Contact your network administrator
Completed
The computer or device you are trying to reach is available, but it doesn’t support what you’re trying to do. This might be a configuration issue or a limitation of the device.
Detection details


Network Diagnostics Log
File Name: Link Removed

Other Networking Configuration and Logs
File Name: Link Removed
Collection information
Computer Name: RAZZORWIND-PC
Windows Version:
10.0
Architecture:
x64
Time:
Tuesday, December 20, 2016 7:56:49 PM
Publisher details

Windows Network Diagnostics
Detects problems with network connectivity.
Package Version:
4.0
Publisher:
Microsoft Windows
Internet Connections
Find and fix problems with connecting to the Internet or to websites.
Package Version:
3.0
Publisher:
Microsoft Corporation
I am the administrator for my pc, so if anyone can help, please do. Thanks~
 
Solution
You need to do the following to remove it.
  • Press start button
  • Type notepad
  • Right click notepad and select "Run As Administrator"
  • In notepad File > Open
  • Navigate and open the hosts file
  • Remove the entry and save
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Well the illegally downloaded software most likely had malware in it, so I'd start by running multiple AV scanners such as malware bytes, spybot and TSSDKiller.

Some items that would prevent access
DNS servers not configured
Entry added to hosts file
Proxy enabled w/malware intercepting the requests
Firewall mis-configuration
Static route for the site's IP address

To name a few
 
Upvote 0 Downvote
You can open a command prompt and do the following
ipconfig /flushdns
ping <website url>
nslookup <website url>
route print

Post the output from the commands

This is what address should be returned
ping mirillis.com
PING mirillis.com (176.31.241.10) 56(84) bytes of data.
64 bytes from ns386119.ovh.net (176.31.241.10): icmp_seq=1 ttl=50 time=182 ms
64 bytes from ns386119.ovh.net (176.31.241.10): icmp_seq=2 ttl=50 time=204 ms
64 bytes from ns386119.ovh.net (176.31.241.10): icmp_seq=3 ttl=50 time=227 ms
64 bytes from ns386119.ovh.net (176.31.241.10): icmp_seq=4 ttl=50 time=148 ms
 
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Sorry for the very late reply. Once i saw your first message, i gave up hope because i know it cant be a virus or malware. My antivirus would of picked it up. Also, the video i happened to follow had me delete a log file called windefendam.log. The person mentioned that it didnt show up for him right away, and I remember after me deleting it looking into it to see what the problem was. As of now, i cant see the file anymore. I did the commands you suggested, and heres what I got.
Pinging mirillis.com [127.0.0.1] with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
Server: modem.domain
Address: 192.168.0.1

Non-authoritative answer:
Name: mirillis.com
Address: 176.31.241.10
I dont think the output from route print is needed, but correct me if im wrong.
 
Upvote 0 Downvote
From the second replace I mentioned entries in the hosts file, your ping response is the loopback address, you probably have an entry in "C:\Windows\System32\drivers\etc\hosts" delete the entry and it should work.
 
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Neemobeer said:
From the second replace I mentioned entries in the hosts file, your ping response is the loopback address, you probably have an entry in "C:\Windows\System32\drivers\etc\hosts" delete the entry and it should work.
Click to expand...
THIS is what I believe I saw before. But I could not remove the entry for mirillis.com because upon SAVE (not save-as), it prompts as if i was saving-as. However It says I don't have administrator access even though I am. No other users are even registered on my pc either.
 
Upvote 0 Downvote
You need to do the following to remove it.
  • Press start button
  • Type notepad
  • Right click notepad and select "Run As Administrator"
  • In notepad File > Open
  • Navigate and open the hosts file
  • Remove the entry and save
 
Upvote 0 Downvote
Solution
Neemobeer said:
You need to do the following to remove it.
  • Press start button
  • Type notepad
  • Right click notepad and select "Run As Administrator"
  • In notepad File > Open
  • Navigate and open the hosts file
  • Remove the entry and save
Click to expand...
Thank you! This seemed to fix the issue. Now i can finally fix my valid copy of Mirrilis Action and i am never falling for cracks again.
 
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