I have been getting blue screens A Lot

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by ShawnDiggins, Feb 17, 2014.

  1. ShawnDiggins

    ShawnDiggins New Member

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    Please help with my blue screens, I have 4 mini-dump files, It seems when I restart my computer the blue screens happen frequently.
     

    Attached Files:

  2. kemical

    kemical Windows Forum Admin
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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1E, {ffffffffc0000005, fffff80002f10cec, 0, 0}
    
    Probably caused by : memory_corruption ( nt!MiCaptureProtectionFromProto+1c )
    
    Followup: MachineOwner
    
    Hi,
    although the dump file say's memory corruption it's most likely a driver.

    BiosVersion = An2_705
    BiosReleaseDate = 04/17/2012
    Update available:
    http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5231389#N737

    atikmdag.sys Sat Jul 28 02:48:09 2012: AMD gpu driver please update:
    http://support.amd.com/en-us

    avgtpx64.sys Thu Aug 29 08:25:58 2013: AVG AV is known at times to cause issues please remove and install MSE:
    http://www.microsoft.com/en-gb/security/pc-security/mse.aspx

    bcmwl664.sys Tue Mar 23 03:08:39 2010: Broadcom wireless driver. Later version on website:
    http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5231389#N329

    IDSVia64.sys Wed Jul 20 14:19:46 2011: Norton AV as above remove and install MSE. Use this Norton removal tool:
    https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

    Rt64win7.sys Tue Aug 27 07:06:06 2013: Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet please update:
    http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

    Try updating those for now and please post any new dump files
     
  3. ShawnDiggins

    ShawnDiggins New Member

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    When I ran the AMD auto detect it said something like Failed To Install
     
  4. ShawnDiggins

    ShawnDiggins New Member

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    And which one do I download when updating my Gigabit Ethernet driver???
     
  5. ShawnDiggins

    ShawnDiggins New Member

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    This is what it said when I tried to install the AMD driver,
     

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  6. kemical

    kemical Windows Forum Admin
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    It's the very top download..

    When you tried to update the gpu driver did you use the app to remove old traces first? NSIS error can be down to a number of things try the check list in this web page and make sure your all good:
    http://nsis.sourceforge.net/Why_do_I_get_NSIS_Error
     
  7. ShawnDiggins

    ShawnDiggins New Member

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    Where do I put the files that I download when I downloaded the Gigabit Ethernet Driver?
     
  8. kemical

    kemical Windows Forum Admin
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    Hi Shawn.
    save the file to either desktop or download folder. Then uninstall the old driver using add and remove programs in the control panel and then re-install using the new driver.
     
  9. ShawnDiggins

    ShawnDiggins New Member

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    I have 2 more mini dumps.
     

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  10. kemical

    kemical Windows Forum Admin
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    Hi Shawn,
    please download this app, which you'll need to burn to disk. This will test your RAM.:
    http://www.memtest.org/

    Also do you have the actual windows install disk? If so, change your boot order so you can boot off the install disk but when you get to the install windows screen choose repair instead.

    Please run this scan. Look in the start menu for command prompt. Right click on it, choose properties and then run as admin. Type:
    sfc /scannow
    Press enter and await results.
     
  11. ShawnDiggins

    ShawnDiggins New Member

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    Tried the sfc /scannow in cmd. This is what came up. (I ran as administrator.) Also here is another blue screen I had today.
     

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  12. kemical

    kemical Windows Forum Admin
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  13. ShawnDiggins

    ShawnDiggins New Member

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    Here is another blue screen I had overnight. Do you want me to send you these or do you have the info you need? About to reboot for the scan. I'll get back to you then.
     

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  14. ShawnDiggins

    ShawnDiggins New Member

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    Okay so after I rebooted I didn't have quite enough time to read what it said. I did catch the final line of text. "The volume is clean"
    Guessing that's a good thing? Anyways, I'm seriously thinking about buying a new PC. I've been having these blue screens ever since I got this computer. Thanks again for the help. Anything I can try to do just tell me.
     
  15. kemical

    kemical Windows Forum Admin
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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1A, {41790, fffffa8007fc5ae0, ffff, 0}
    
    Probably caused by : win32k.sys ( win32k!SURFACE::Map+175 )
    
    Followup: MachineOwner
    
    Hi,
    it's looking more and more like it could be your RAM. The above dump file is bugcheck 1A memory corruption and win32k.sys can often pop up if a hardware failure is occurring.
    Download and run this app to test your memory:
    http://www.memtest.org/
     

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