Code:
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* Bugcheck Analysis *
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Use !analyze -v to get detailed debugging information.
BugCheck 1000007E, {ffffffffc0000005, fffff800c57c269a, ffffd000ae3b5978, ffffd000ae3b5190}
Probably caused by : igdkmd64.sys ( igdkmd64+1269a )
Followup: MachineOwner
Hi,
your dump files are split into bugcheck D1, 3B and the above. All point to the graphics driver as the probable cause. The above bugcheck can also be generated by hardware issues such as bios incompatibility and memory conflicts.
First let's see if we can deal with the graphics driver.
Please download an application called
Display driver uninstaller , unzip and pop the contents into a folder you've created. To use the DDU effectively you will need to boot into safe mode:
https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode Once in safe mode find the folder containing the DDU app', run the DDU by right clicking on the exe and run as admin.
As it's the Intel driver we want you'll need to change the settings like thus:
Remember you'll be in safe mode..
Once the system has rebooted try installing this driver:
Download Intel® Graphics Driver for Windows® 10 [15.33] bcmwlhigh664.sys Tue Apr 19 08:13:08 2011: Broadcom 802.11 USB Network Adapter Driver please update:
Support | NETGEAR HECIx64.sys Mon Jul 02 23:14:58 2012: Intel Engine Management driver please update:
Download Intel® Management Engine (Intel® ME) Software for Systems Based on 3rd Generation Intel® Processors or Above iusb3hcs.sys Fri Jan 27 09:37:23 2012: Intel(R) USB 3.0 Host Controller Switch Driver. A later driver can be found here:
Download USB 3.0 Driver: Intel® USB 3.0 eXtensible Host Controller Driver for Intel® 7 Series/C216 Chipset Family iaStorV Intel RAID Controller Kernel 4/11/2011: Intel storage controller driver for both RAID and single drive set ups:
Download Intel® Rapid Storage Technology (Intel® RST) RAID Driver NTIOLib_X64.sys Mon Oct 05 02:28:48 2009: MSI Afterburner driver (known
BSOD issues with Windows) Also found to be a part of MSI Live Update 5, MSI Super Charger & MSI Smart Utilities.
Please remove for duration of testing.
RTKVHD64.sys Mon Feb 06 10:37:16 2012: Realtek HD driver please update:
Realtek scmndisp.sys Wed Jan 17 07:48:03
2007: Netgear Neutral Wireless Solution. This is too old for Windows 10 and needs updating:
Support | NETGEAR If the blue screens continue consider updating the bios. Please do not attempt anything if your unsure of the process, just let us know and we'll advise you further.
BiosVersion = V10.5
BiosReleaseDate = 04/27/2012
SystemManufacturer = MSI
SystemProductName = MS-7751
SystemVersion = 2.0
BaseBoardManufacturer = MSI
BaseBoardProduct = Z77A-GD65 (MS-7751)
BaseBoardVersion = 2.0
Latest Bios version:
Finally if after making all these changes the bsod still occurs we'll go on to test the RAM but we'll cross that bridge when or if we come to it.
Post any new dump files.