craig swift
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- May 22, 2017
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- #1
Hello
Need help on installing an older(2004) application onto Windows 10. I had a Toshiba laptop running Windows 7 which was successfully running the app, and even when I upgraded for free to Windows 10 it was still running fine. I believe it was running in compatibility mode of Windows XP(SP2).
I recently purchased a new HP laptop running Windows 10, but I am not sure how to install the app to it. I copied the app files onto the new computer and tried running the installation file with the compatibility mode, but does not want to install. It states "wrong OS or OS version" or "unknown error detected".
Need help on installing an older(2004) application onto Windows 10. I had a Toshiba laptop running Windows 7 which was successfully running the app, and even when I upgraded for free to Windows 10 it was still running fine. I believe it was running in compatibility mode of Windows XP(SP2).
I recently purchased a new HP laptop running Windows 10, but I am not sure how to install the app to it. I copied the app files onto the new computer and tried running the installation file with the compatibility mode, but does not want to install. It states "wrong OS or OS version" or "unknown error detected".
If your new HP laptop is a 64bit CPU with 64bit W10/W10 Pro OS, and the app was only written to run in 32bit mode as many W7 apps were *especially if you were running it in compatibility mode* which means the app was even older*, it may refuse to run on your new 64bit laptop.
It would certainly help if you gave us the entire model number of the laptop so we can look it up and find that information for you. Otherwise, you can simply google how to check; it's easy; just right-click your mouse on the White-Flag button (where the Start button used to be in W7), and on the menu, click on System and it will tell you your basic OS and Hardware configuration including your OS type (32bit or 64bit) along with your CPU and how much RAM you have in the laptop.
Further, they can probably get you one known to work on 64bit PCs AND with W10. It certainly would be worth your time to make the phone call!
And they might even be able to supply it to you for free if they have purchased a site-wide license for their Agency.