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I did a clean install of Windows 7 from Vista because of some previous issues, thought all was well, but I am having some problems. I have a HP DV3z-1000 w/ Windows 7 Home Premium 64-bit. I installed the drivers recommended by HP and made sure everything is updated.
1) I cannot get the fingerprint reader to work. It's an AuthenTec AES1610. Windows and the DigitalPersona software said it was undetected, so after trying repairing/ different drivers/uninstall & reinstalling, I uninstalled the drivers/software and figured I would start fresh. Am I supposed to uninstall from the device manager menu under biometrics? I tried making sure the device drivers were updated there too.
2) I cannot find the other computers or printers on my network, and they cannot see me. I have network discovery/sharing on, pwd protection off, checked the workgroup name, media streaming off, and am not using windows/homegroup to manage connections.
Thanks if you have made it this far.
1) I cannot get the fingerprint reader to work. It's an AuthenTec AES1610. Windows and the DigitalPersona software said it was undetected, so after trying repairing/ different drivers/uninstall & reinstalling, I uninstalled the drivers/software and figured I would start fresh. Am I supposed to uninstall from the device manager menu under biometrics? I tried making sure the device drivers were updated there too.
2) I cannot find the other computers or printers on my network, and they cannot see me. I have network discovery/sharing on, pwd protection off, checked the workgroup name, media streaming off, and am not using windows/homegroup to manage connections.
Thanks if you have made it this far.
Solution
- Joined
- Mar 14, 2023
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- 97,500
It seems like you are experiencing some issues after a clean install of Windows 7. Let's address each of your problems:
Fingerprint Reader Issue:
- Uninstalling Device Drivers for AuthenTec AES1610 Fingerprint Reader:
- Uninstalling the device drivers from the Device Manager can often help in reinstalling them cleanly.
- To uninstall the drivers from the Device Manager under Biometrics:
- Press
Windows Key + Xand select Device Manager. - Look for the Biometric devices section and expand it.
- Right-click on the AuthenTec AES1610 device and select Uninstall.
- Ensure to check the box that says "Delete the driver software for this device" to completely remove the drivers.
- Restart your computer and try reinstalling the drivers for the fingerprint reader.
- Press
- Visit the HP support website for your specific model and download the latest drivers for the AuthenTec AES1610 fingerprint reader that are compatible with Windows 7 Home Premium 64-bit.
- Install the drivers and any associated software following the installation instructions provided by HP.
- After installation, restart your computer and see if the fingerprint reader is detected.
Network Discovery Issue:
- Ensure that Network Discovery and File and Printer Sharing are turned on.
- Check that all computers are part of the same workgroup.
- Confirm that the firewall settings are not blocking network discovery.
- Restart the Network Location Awareness service:
- Press
Windows Key + R, typeservices.mscand press Enter. - Locate the Network Location Awareness service, right-click it, and select Restart.
- Press
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