Laptop hangs when installing Windows 8.1

Discussion in 'Windows 8 Help and Support' started by samad3amad, May 25, 2014.

  1. samad3amad

    samad3amad New Member

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    Hi

    My Current Windows is Windows 8.

    I want to install Windows 8.1 .

    my laptop comes up when installing Windows 8.1

    I have chosen the language

    in the page after when i want to install Windows the whole system in Hang

    I can not select any option on the page.

    please help me
     
  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Hi,
    can you post the actual make and model of the laptop please.
     
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  3. samad3amad

    samad3amad New Member

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    dell inspiron 5110

    [​IMG]
     
  4. kemical

    kemical Windows Forum Admin
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    Hi,
    I checked with the Dell website and Windows 8.1 doesn't seem to be supported by Dell for your machine. The drivers stop at Windows 8 although other users may have found a way to run 8.1 on that machine. It's just not supported driver wise unfortunately.
    If you check this FAQ from Microsoft, under the question 'Can my PC run Windows 8.1' you'll find the 'Windows 8.1 upgrade assistant'. Try giving that a run and see what the outcome is:
    http://windows.microsoft.com/en-US/windows-8/upgrade-to-windows-8
     
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