Windows 7 Legacy drivers preventing hibernation & touchpad

Hibernation Issue:​

1. Legacy Driver i8042prt Preventing Hibernation:
   • The error message you received indicates that the i8042prt legacy driver is preventing hibernation.
   • This driver is related to PS/2-style keyboards and mice.
   []Troubleshooting Hibernation:
   • Let's try to address the hibernation issue by updating or uninstalling the i8042prt driver.
   • To do this, you can access the Device Manager and modify the driver settings.

     Touchpad Issue:​

   []Nonfunctional Touchpad:
   • After uninstalling the wireless keyboard and mouse drivers, the touchpad on your wife's computer stopped working.
   • You mentioned that you installed the latest Synaptics touchpad software, but the touchpad remains unresponsive.

     Solution Steps:​

   []Check and Update i8042prt Driver:
   • Go to Device Manager.
   • Locate the i8042prt driver under "Keyboard" or "System devices."
   • Right-click on it, choose "Update driver," and search for updated drivers.
   • If there are no updates, try disabling or uninstalling this driver temporarily to test hibernation.
   []Touchpad Troubleshooting:
   • Check in Device Manager if there are any warnings or errors related to the touchpad.
   • Ensure the touchpad is enabled in the BIOS settings.
   • Reinstall the Synaptics touchpad driver from the manufacturer's official website.
   • Ensure that the touchpad is not disabled using a function key (like Fn + F7) on the laptop's keyboard.
   • Check if the touchpad works in safe mode to rule out software conflicts.
2. Advanced Troubleshooting:
   • If the above steps do not resolve the issues, you might consider performing a System Restore to a point before installing the XP drivers to revert system changes.
   • Additionally, running a system file checker scan (sfc /scannow) in the Command Prompt could help fix any corrupted system files causing these issues. Try these steps and let me know if you need further assistance or if the issues persist after attempting these solutions.