Windows 7 My BSOD Problem

[BlackColt]

Having very similar issues for quite some time now, multiple BSOD, multiple system freezes too for the last few months at least 4 a day. Hadn't been collecting .dmp files until recently and sometimes the system crashes without creating one. Please can someone look over these dumps and try to help me route out the problem. Thanks in advance.

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[Joe S]

Re: Frequent BSOD since reinstalling Windows 7 while browsing internet

If you are using Avast or AVG uninstall it and replace it with MSE. Also run the manufacturer's uninstall tool.
Joe

 

[BlackColt]

Re: Frequent BSOD since reinstalling Windows 7 while browsing internet

I did that a few weeks back :S. I was running AVG but now I am running MSE. Any other ideas?

 

[BlackColt]

Re: Frequent BSOD since reinstalling Windows 7 while browsing internet

I also get BSOD's and crashes even in BIOS setup or before...

I've checked all the RAM with memtest and they all came up clean however they are corsair sticks that are supposed to be 9-9-9-24 but in the BIOS i can't see these numbers anywhere and recently on the odd startup i get a message saying overclocking unsuccessful. I've never tried to overclock... :S. Any advice?

 

[usasma]

Re: Frequent BSOD since reinstalling Windows 7 while browsing internet

Link Removed - please be advised that I have asked the moderators to split your posts off into their own separate topic - so that your issues can get the individual attention that they deserve.

Please provide this info so that we can get started on your problems: Link Removed

While waiting for a reply, please start with these free, bootable diagnostics: Link Removed - Invalid URL
If they pass, then please try Driver Verifier according to these instructions: Link Removed

 

[BlackColt]

Re: Frequent BSOD since reinstalling Windows 7 while browsing internet

Hi again, sorry about pretty much failing all of your BSOD reporting rules the first time round. I didn't know how long the computer would stay on for.

Anyway here's everything following the rules this time and thanks for moving the thread. Hope this helps you to help me.

Thanks
Josh

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[usasma]

Re: Frequent BSOD since reinstalling Windows 7 while browsing internet

We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:

There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

Here's some suggestions:
- Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
- Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website)
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
- Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard). Be sure to update ALL controllers on the motherboard!
....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
- Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
It's my opinion that SSD's aren't reliable enough (with current hardware) to be used on a system that needs to work reliably. Until I see reliability I will not recommend, nor will I use, SSD's for critical applications.
06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
29 May 2012 - The frequency of BSOD's with SSD's seems to have been decreasing over the last several months. It may be approaching time to re-evaluate my stand on their suitability for use in production systems.

You have a disabled wireless adapter on your system. The best course (if it's not needed) is to un-install the software, shut down the system and remove the device from your computer. If you want to keep it installed, please enable it and then update it's drivers - then disable it if you want to.

EVGA Precision caused BSOD's on some Win7 systems. I'm uncertain if EVGA Precision X has the same faults. Keep an eye on it and un-install it if you suspect it.

Your wireless USB X-Box controller is also known to cause BSOD's on Win7 systems. Please un-install it's software and remove the device from your system. AFAIK, there aren't any driver updates for this controller - so if it continues to cause BSOD's on your system you'll have to look for another controller.

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [DEL] Link Removed [/DEL] Link broken as of 21 Jul 2012
New link (15 Aug 2012): Link Removed
Alternate link: http://www.disc-tools.com/download/sptd
Manual procedure here: Link Removed - Invalid URL

Please update your Sound Blaster drivers as they date from 2009. Also update the Asus utilities on your system as they date from 2009 also.

Analysis:

The following is for information purposes only.

[FONT=lucida console]**************************Thu Aug 30 10:01:01.749 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\083012-15412-01.dmp]
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 2:24:51.013[/B]
BugCheck Code: [B]BugCheck A, {0, 2, 1, fffff80002ecf762}[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KeRemoveQueueEx+2b2 )[/B]
BugCheck Info: [B]IRQL_NOT_LESS_OR_EQUAL (a)[/B]
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME: [B]Gw2.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0xA_nt!KeRemoveQueueEx+2b2[/B]
  BIOS Version                  2001   
  BIOS Release Date             03/08/2011
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Aug 25 05:45:51.346 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\082512-12729-01.dmp]
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:01:37.000[/B]
BugCheck Code: [B]BugCheck 19, {20, fffff8a003b2a130, fffff8a003b2a170, 5040104}[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!CmpCallCallBacks+4f6 )[/B]
BugCheck Info: [B]BAD_POOL_HEADER (19)[/B]
BUGCHECK_STR:  0x19_20
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]Gw.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x19_20_nt!CmpCallCallBacks+4f6[/B]
  BIOS Version                  2001   
  BIOS Release Date             03/08/2011
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:The following is for information purposes only. Any drivers in red should be updated.

[FONT=lucida console]**************************Thu Aug 30 10:01:01.749 2012 (UTC - 4:00)**************************
[COLOR=RED][B]AsUpIO.sys         Sun Jul  5 22:21:38 2009 (4A515FB2)[/B][/COLOR]
ASACPI.sys         Wed Jul 15 23:31:29 2009 (4A5E9F11)
XENfiltv.sys       Thu Jul 30 23:40:32 2009 (4A7267B0)
AsIO.sys           Mon Aug  3 03:03:16 2009 (4A768BB4)
xusb21.sys         Thu Aug 13 18:10:17 2009 (4A848F49)
viahduaa.sys       Tue Mar  2 06:30:18 2010 (4B8CF6CA)
amdxata.sys        Fri Mar 19 12:18:18 2010 (4BA3A3CA)
nusb3hub.sys       Thu Apr 22 21:34:35 2010 (4BD0F92B)
nusb3xhc.sys       Thu Apr 22 21:34:36 2010 (4BD0F92C)
Rt64win7.sys       Sun May 30 23:46:43 2010 (4C033123)
sptd.sys           Tue Aug 24 02:13:12 2010 (4C7362F8)
amd_sata.sys       Thu Nov 11 15:15:11 2010 (4CDC4ECF)
amd_xata.sys       Thu Nov 11 15:15:14 2010 (4CDC4ED2)
NuidFltr.sys       Fri Apr  8 18:58:16 2011 (4D9F9308)
dc3d.sys           Wed May 18 04:07:24 2011 (4DD37E3C)
RTCore64.sys       Tue Sep  6 08:24:50 2011 (4E661112)
MpFilter.sys       Fri Mar  9 06:05:26 2012 (4F59E3F6)
nvhda64v.sys       Wed Apr 18 13:07:54 2012 (4F8EF4EA)
nvlddmkm.sys       Tue May 15 03:35:36 2012 (4FB20748)
[/FONT]

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[BlackColt]

Re: Frequent BSOD since reinstalling Windows 7 while browsing internet

Hi again, finally got around to acting on all your advice haha.

First of all the BSOD problem started BEFORE I installed the SSD. I actually reinstalled windows on the new SSD in the hope that a fresh install would fix the problem but it started again soon after I had all my programs installed again. All I'm saying is I don't believe the SSD is the cause.

As instructed I made sure my wireless card was up to date with it's drivers.

I uninstalled and removed the X-box control reciever as recommended.

I uninstalled Alcohol and the STPD driver.

I made sure my SoundBlaster drivers were up to date and apparently they are the newest set.

The only problem I've run into is I can't find a newer AsUpIO.sys driver anywhere. If you can help me out there it would be much appreciated as the link you gave gets redirected into ASUS's awful download system where it's hard to find anything your after haha.

Thanks for all your time so far and I don't know whether it's a fluke but I'm experiencing less BSOD's now it seems. I've only had one in the past 3 days which happened when I launched a game .

Josh

 

[usasma]

Re: Frequent BSOD since reinstalling Windows 7 while browsing internet

Please zip up and upload the memory dumps with your next post. They're located in C:\Windows\Minidump

I'm wondering if the AsIoUp.sys driver belongs to an older version of Asus Update. Please uninstall the Asus Update program and see if AsIoUp.sys remains

I don't know which model motherboard that you have, so I'm just looking up random entries for it. For more specific results, please let us know the exact make and model of your motherboard. FWIW - the Asus support site went down while I was searching, so I'll have to try back later on.

 

[BlackColt]

Re: Frequent BSOD since reinstalling Windows 7 while browsing internet

Here are the dumps and I thought I'd just let you know, sometimes my pc just crashes or freezes entirely and makes no dump. Also I have uninstalled Asus Update but the AsIoUp.sys remains.

And sorry thought it was collected in the earlier info; my mobo is an ASUS M4A87TD-Evo.

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[usasma]

Re: Frequent BSOD since reinstalling Windows 7 while browsing internet

I don't recall seeing the mobo model - but I could have missed it. Thanks for providing it!

No sign of AsIoUp.sys at the Asus website for your mobo - so I suspect that it's been done away with. Let's ignore it for now (but I have a plan to remove it later, if needed). If you want to reinstall Asus Update, feel free to do so.

EVGA Precision is still installed, please uninstall it.
I suspect Rainmeter also - but haven't seen any signs of it, so it's just a guess on my part.

 

[BlackColt]

Re: Frequent BSOD since reinstalling Windows 7 while browsing internet

Ok, I've uninstalled both Precision and Rainmeter but then the system suffered a series of crashes just five minutes later. However no new dumps have been created .

Also I'd like to mention that I've had the system crash and freeze in the BIOS, i.e. before windows even launches so I started to suspect the RAM.

As you know I have four sticks with 9-9-9-24 ratings yet when i went in the BIOS it had setting of 8-8-8-20 as if it's trying to overclock them without my knowledge. Consequently I've manually set the timings to 9-9-9-24 at 1600Mhz. After doing this my pc seems a little more stable and now starts up everytime after a crash without fail which is a big improvement. It actually ran crash free all day yesterday for the first time in months but as I mentioned got hit again today. Any further advice??

Thanks
Josh

 

[usasma]

Re: Frequent BSOD since reinstalling Windows 7 while browsing internet

Try the free hardware diagnostics here: Link Removed - Invalid URL
I'd concentrate on the stress tests (Prime95, video, and CPU)
With Prime95, try the 3 different tests (Blend, Small FFT's, and large FFT's)

You may want to try a quick installation of Windows (without activating it) on a platter based hard drive.

Although you had issues before the SSD, it's possible that the SSD has added to the problems - or it's possible that the original problem was solved and the SSD is a separate problem. Regardless, that's something that has a history of problems across the web - so it deserves to be tested even though it may not be likely.

 

[BlackColt]

Re: Frequent BSOD since reinstalling Windows 7 while browsing internet

Sorry for not replying for a while I am currently in the process of wiping all my drives and starting a fresh so I will get back when that is done to report the progress or lack of.

Edit: OK I've started fresh with a new install and not to speak too soon but so far so good.

Thanks for all your help and I'll definitely be coming back here for advice in the future. Fingers Crossed haha

P.S. The small power socket on the motherboard felt a bit loose so I pushed that back to the board so it was snug. I'm not sure if that was what was causing the problem but considering the symptoms were pointing towards hardware i wouldn't be surprised.