Once a week my new pc freezes and the mouse pointer disappears

Discussion in 'Windows 7 Help and Support' started by dbayman, Mar 5, 2011.

  1. dbayman

    dbayman New Member

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    I have Acer i3 laptop which every now and then just freezes and the mouse pointer goes off screen.

    It can happen with no apps being open - but usually when IE8 is running. Everything freezes. CTRL ALT DEL does nothing.

    If I Click Start and type "perfmon /report" and press enter..I get No items match your report.

    If I type perfmon I can open a performance monitor screen and the reports are blank.

    System updated to SP1 but problem still exists

    any pointers greatly appreciated
     
  2. Saltgrass

    Saltgrass Excellent Member
    Microsoft Community Contributor

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    Does event viewer show any consistent errors or warnings?

    Is there any specific time periods involved, inactive or not?
     
  3. dbayman

    dbayman New Member

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    Hi thanks for your reply-

    no common errors in the event log.

    It happened twice last night within the space of a couple of hours.
     

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