Once a week my new pc freezes and the mouse pointer disappears

I have Acer i3 laptop which every now and then just freezes and the mouse pointer goes off screen.

It can happen with no apps being open - but usually when IE8 is running. Everything freezes. CTRL ALT DEL does nothing.

If I Click Start and type "perfmon /report" and press enter..I get No items match your report.

If I type perfmon I can open a performance monitor screen and the reports are blank.

System updated to SP1 but problem still exists

any pointers greatly appreciated


Excellent Member
Microsoft Community Contributor
Does event viewer show any consistent errors or warnings?

Is there any specific time periods involved, inactive or not?

Hi thanks for your reply-

no common errors in the event log.

It happened twice last night within the space of a couple of hours.

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