Once a week my new pc freezes and the mouse pointer disappears

#1
I have Acer i3 laptop which every now and then just freezes and the mouse pointer goes off screen.

It can happen with no apps being open - but usually when IE8 is running. Everything freezes. CTRL ALT DEL does nothing.

If I Click Start and type "perfmon /report" and press enter..I get No items match your report.

If I type perfmon I can open a performance monitor screen and the reports are blank.

System updated to SP1 but problem still exists

any pointers greatly appreciated
 


Saltgrass

Excellent Member
Microsoft Community Contributor
#2
Does event viewer show any consistent errors or warnings?

Is there any specific time periods involved, inactive or not?
 


#3
Hi thanks for your reply-

no common errors in the event log.

It happened twice last night within the space of a couple of hours.
 


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