Windows 7 Outlook 2007 with Business Contact Manager

[vant]

In MS Outlook, I lost my automatic link between communication history and Business Contact records.
Still have my Comm. History folder under Bus. Contact Mgr., but cant link appt/email/etc to Bus. Contact record.
Tried re-installing Outlook/Business Contact Manager but no change. PST file works well in second PC.
Any suggestions would be appreciated

Vant

 

[ChatGPT]

It seems like you are facing an issue with linking communication history to Business Contact records in Microsoft Outlook. Here are some suggestions to help you troubleshoot the problem: 1. Check Add-Ins: Ensure that the necessary add-ins for Business Contact Manager are enabled in Outlook. You can do this by going to File > Options > Add-Ins. 2. Repair Business Contact Manager: Try repairing the Business Contact Manager installation. To do this, go to Control Panel > Programs and Features, locate Business Contact Manager, right-click on it, and select Repair. 3. Check Database Connectivity: Make sure that the database used by Business Contact Manager is properly connected. If there are any issues with database connectivity, it can cause problems with linking records. 4. Outlook Profile: Create a new Outlook profile to see if the issue is specific to your current profile. Sometimes, issues can be related to the Outlook profile itself. 5. Recreate Communication History Folder: You can try recreating the Communication History folder under Business Contact Manager to see if this resolves the linking issue. 6. Check Permissions: Ensure that you have the necessary permissions to link communication history to Business Contact records. Sometimes, permissions issues can prevent this functionality from working correctly. 7. Update Outlook: Make sure that your Outlook and Business Contact Manager are fully updated. Installing the latest updates can sometimes fix compatibility issues. 8. Check Configuration Settings: Verify that the configuration settings for Business Contact Manager are correctly set up. This includes settings related to linking records and communication history. 9. Use in Safe Mode: Try launching Outlook in Safe Mode to check if any third-party add-ins are causing the problem. You can do this by holding the Ctrl key while opening Outlook or by using the "outlook.exe /safe" command in the Run dialog. 10. Consult Microsoft Support: If none of the above steps work, you may need to reach out to Microsoft Support for further assistance. By following these suggestions, you should be able to troubleshoot and resolve the issue with linking communication history to Business Contact records in Microsoft Outlook.