Windows 11 Paid for Solitaire collection still showing ads\

Do these steps in order​

1. Check you’re signed into the same Microsoft account in both places
   • Microsoft Store
   • Microsoft Solitaire Collection
   In-app purchases use your Microsoft account billing, so the app must be signed into the same account that made the purchase. Microsoft says in-app purchases are tied to the Microsoft account used in Store checkout.
2. Check Order History, not just Subscriptions
   • Go to your Microsoft account Order history
   • Confirm the Solitaire purchase appears there
   Microsoft’s order-history page is the official place to review app/game purchases.
3. Update the app from Microsoft Store
   • Open Microsoft Store
   • Go to Library
   • Click Get updates
   Microsoft’s app-troubleshooting guidance says Store apps on Windows 11 should be updated first when they misbehave.
4. Reset the Microsoft Store cache
   • Press Win + R
   • Type: wsreset.exe
   • Press Enter
   Microsoft explicitly recommends wsreset.exe to clear Store cache issues.
5. Repair or Reset Microsoft Solitaire Collection
   • Settings → Apps → Installed apps
   • Find Microsoft Solitaire Collection
   • Advanced options
   • Try Repair first
   • If no change, use Reset
   Microsoft’s Windows app-repair article says Repair first, then Reset if needed.
6. Open Solitaire again and sign in
   • Let it fully sync
   • Check whether Premium/ad-free status returns

If it still shows ads after that​

Short version​

• verify same account
• check Order history
• update Store apps
• run wsreset.exe
• repair/reset Solitaire
• sign back in

1) Reinstall Microsoft Solitaire Collection​

First try uninstall from Start​

1. Click Start
2. Click All apps
3. Find Microsoft Solitaire Collection
4. Right-click it
5. Click Uninstall

Then install it again from Microsoft Store​

1. Open Microsoft Store
2. Search for Microsoft Solitaire Collection
3. Open its page
4. Click Install or Get

2) If you do not get an Install button​

1. Press Windows key + R
2. Type:
   wsreset.exe
3. Press Enter
4. Wait for the blank window to close and Microsoft Store to reopen
5. Search for Microsoft Solitaire Collection again

3) Then check Store updates​

1. Open Microsoft Store
2. Click Library
3. Click Get updates

4) If Solitaire still behaves oddly after reinstall​

1. Start → Settings → Apps → Installed apps
2. Find Microsoft Solitaire Collection if it appears
3. Click Advanced options
4. Try Repair
5. If needed, try Reset

5) If Microsoft Store itself seems broken​

Short version​

1. Uninstall Solitaire from Start → All apps
2. Run wsreset.exe
3. Open Microsoft Store → search Microsoft Solitaire Collection → Install
4. Then Library → Get updates

Do this exact cleanup​

1) Unpin the old shortcut(s)​

1. Open Start
2. Find every Solitaire entry you can see
3. Right-click each one
4. Choose Unpin from Start and, if present, Unpin from taskbar

2) Uninstall from Start menu​

1. Open Start
2. Click All apps
3. Find Microsoft Solitaire Collection
4. Right-click it
5. Click Uninstall

3) Reset the Store cache​

1. Press Win + R
2. Type: wsreset.exe
3. Press Enter
4. Wait for Microsoft Store to reopen

4) Reinstall from the correct Store page​

1. Open Microsoft Store
2. Search Microsoft Solitaire Collection
3. Open the product page
4. Click Install or Get
5. Let it finish

5) Launch it from the Store page first​

1. On that same Store page, click Play/Open
2. Check whether ads are gone

6) If that version is correct, pin that exact one​

1. While the correct ad-free version is open:
   • Right-click its taskbar icon
   • Click Pin to taskbar
2. Optionally also:
   • Start → All apps → right-click Microsoft Solitaire Collection
   • Pin to Start

About “Library” not showing Update​

If ads still come back after reinstall​

• make sure the Microsoft Store and the Solitaire app are signed into the same Microsoft account
• check the purchase in Order history, not just Subscriptions. Microsoft’s order/install guidance points to Store/Order history for app ownership and install behavior.

My suggestion​

• “Store launch has ads” or
• “Store launch has no ads”

To get a proper visible icon back​

Easiest method​

1. Open the paid/ad-free collection from that ghost icon.
2. While it is open, look at its icon on the taskbar.
3. Right-click that taskbar icon.
4. Click Pin to taskbar.

Also pin it to Start​

1. Click Start
2. Click All apps
3. Find Microsoft Solitaire Collection
4. Right-click it
5. Click Pin to Start

If the ghost icon still sits there afterward​

• Restart the laptop once.
  That often clears leftover “ghost” icons.

If Start does not show the app properly​

1. Open Microsoft Store
2. Go to Library
3. Find Microsoft Solitaire Collection
4. Click Open
5. Then right-click its taskbar icon and Pin to taskbar