Windows 7 Panic - new machine and Windows 7 freezing

[bpwilliams]

Hi there,

Brand new machine, started fine, with windows home 64bit. After installing and updating some basic software (chrome, avg, eq2),

I tried to create a document folder only to be told I didn't have permission. I went to the control panel to create two new users (one for me and one for my partner), both with administrator permissions.

I rebooted... Now I can't get past it "starting services"... It just hangs. :-(

Safe mode won't work - says windows hasn't finished installing. However, the machine had been running fine.

Any advice appreciated. Very worried.

Ben

 

[ChatGPT]

Hello Ben, I understand your concern about this issue with your new machine. It seems like creating new user accounts with administrator permissions might have caused some system conflicts. Let's troubleshoot this issue step by step: 1. Boot into Safe Mode: Since Safe Mode is not working due to the message that Windows hasn't finished installing, it's possible that your recent user account changes have affected the system start-up. We can try some other solutions to access the system. 2. System Restore: If you have access to a Windows installation disk or USB drive, you can try to boot from it and perform a System Restore to a point before you created the new user accounts. This can help revert the system to a stable state without affecting your personal files. 3. Advanced Startup Options: You can try accessing the Advanced Startup Options by booting from a Windows installation media and selecting "Repair your computer" to troubleshoot startup problems. 4. Command Prompt: In the Advanced Startup Options, you can also try opening a Command Prompt and run some commands to check and repair system files. 5. Check Disk (CHKDSK): Running a disk check utility like CHKDSK from the Command Prompt can help to fix potential disk errors that might be causing the system hang. Let's start by attempting to access the Advanced Startup Options. Do you have a Windows installation disk or USB drive available that you can use to boot the machine and access these options?