Here is a summary of the main points from the article “Pegasus Airlines Partners with Microsoft for Smart Travel” on Rus Tourism News:
- Pegasus Airlines has formed a partnership with Microsoft Azure AI Services to transform and digitize its travel services, embracing advanced artificial intelligence technologies.
- The airline has launched AI-powered tools to improve the experiences of both passengers and employees.
- A key innovation is FlyBot, a virtual assistant that provides real-time support to customers, leading to customer satisfaction scores more than doubling since its introduction.
- For internal operations, an AI-driven HR assistant has resulted in a 20% increase in employee satisfaction by streamlining routine processes, allowing staff to focus on more meaningful work, and enhancing productivity.
- Another feature is a smart recommendation system powered by ChatGPT, offering passengers personalized travel advice and smoother planning.
- Microsoft has highlighted Pegasus Airlines as a “prime example” of strategic value creation through AI adoption.
- Pegasus demonstrates that even budget airlines can be leaders in travel technology innovation.
- According to Ümit Şener, Microsoft’s data and AI specialist, Pegasus is now a pioneering force in the aviation industry regarding AI use, both in Turkey and globally.
Source: Rus Tourism News Pegasus Airlines Partners with Microsoft for Smart Travel
