Please Help !!

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by glaze, May 12, 2013.

  1. glaze

    glaze New Member

    Joined:
    May 11, 2013
    Messages:
    36
    Likes Received:
    0
    Usually happens when i play games, pc seems to reset a lot , :cry_smile:


    windows 7

    intel i5

    giggabyte motherboard

    8 giggs of ram
     

    Attached Files:

  2. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
    Mar 22, 2010
    Messages:
    3,048
    Likes Received:
    83
    Please provide this information so we can provide a complete analysis: http://windows7forums.com/blue-screen-death-bsod/38837-how-ask-help-bsod-problem.html

    My initial suspicion here is that it's a hardware problem. Please run these free diagnostics: http://www.carrona.org/hwdiag.htmls

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    AppleCharger.sys Tue Nov 1 22:46:00 2011 (4EB0AEE8)
    GIGABYTE On/Off Charge driver. See here for details - GIGABYTE ON/OFF Charge [br] May cause BSOD on Win7/8 systems - uninstall to test (haven't seen recently (15Jan2013))
    http://www.carrona.org/drivers/driver.php?id=AppleCharger.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    [font=lucida console]**************************Sun May 12 17:15:43.312 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\051213-10233-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Built by: [B]7601[/B].18113.amd64fre.win7sp1_gdr.130318-1533
    System Uptime:[B]0 days 2:31:27.139[/B]
    Probably caused by :[B]ntkrnlmp.exe ( nt!ExDeleteResourceLite+b8 )[/B]
    BugCheck [B]3B, {c0000005, fffff80002c71d18, fffff88005cd5580, 0}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80002c71d18, Address of the instruction which caused the bugcheck
    Arg3: fffff88005cd5580, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: [B]X64_0x3B_nt!ExDeleteResourceLite+b8[/B]
    CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: [B]3403[/B]
      BIOS Version                  F6
      BIOS Release Date             05/31/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Sun May 12 13:17:59.733 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\051213-8595-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Built by: [B]7601[/B].18113.amd64fre.win7sp1_gdr.130318-1533
    System Uptime:[B]0 days 1:41:23.936[/B]
    Probably caused by :[B]fileinfo.sys ( fileinfo!FIStreamLog+89 )[/B]
    BugCheck [B]3B, {c0000005, fffff800030141c0, fffff88002898680, 0}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff800030141c0, Address of the instruction which caused the bugcheck
    Arg3: fffff88002898680, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME:  RapportMgmtSer
    FAILURE_BUCKET_ID: [B]X64_0x3B_fileinfo!FIStreamLog+89[/B]
    CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: [B]3403[/B]
      BIOS Version                  F6
      BIOS Release Date             05/31/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Sun May 12 09:47:53.353 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\051213-8252-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Built by: [B]7601[/B].18113.amd64fre.win7sp1_gdr.130318-1533
    System Uptime:[B]0 days 2:38:10.555[/B]
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    Probably caused by :[B]igdkmd64.sys ( igdkmd64+32e61c )[/B]
    BugCheck [B]50, {fffff8a00d365298, 1, fffff880043ab61c, 0}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
    Arguments: 
    Arg1: fffff8a00d365298, memory referenced.
    Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
    Arg3: fffff880043ab61c, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000000, (reserved)
    BUGCHECK_STR:  0x50
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: [B]X64_0x50_igdkmd64+32e61c[/B]
    CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: [B]3403[/B]
      BIOS Version                  F6
      BIOS Release Date             05/31/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    [/font]
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    [font=lucida console]**************************Sun May 12 17:15:43.312 2013 (UTC - 4:00)**************************
    intelppm.sys                  Mon Jul 13 19:19:25 2009 (4A5BC0FD)
    amdxata.sys                   Fri Mar 19 12:18:18 2010 (4BA3A3CA)
    SASKUTIL64.SYS                Tue Jul 12 17:00:01 2011 (4E1CB5D1)
    SASDIFSV64.SYS                Thu Jul 21 19:03:00 2011 (4E28B024)
    L1C62x64.sys                  Wed Aug  3 02:21:09 2011 (4E38E8D5)
    [COLOR=RED][B]AppleCharger.sys              Tue Nov  1 22:46:00 2011 (4EB0AEE8)[/B][/COLOR]
    RTKVHD64.sys                  Tue Jan 17 06:14:33 2012 (4F155819)
    iusb3hub.sys                  Tue Mar 27 04:09:29 2012 (4F7175B9)
    iusb3xhc.sys                  Tue Mar 27 04:09:32 2012 (4F7175BC)
    HECIx64.sys                   Mon Jul  2 18:14:58 2012 (4FF21D62)
    MpFilter.sys                  Wed Oct 31 18:43:06 2012 (5091A97A)
    igdkmd64.sys                  Wed Dec 12 19:42:26 2012 (50C92472)
    RapportCerberus64_51755.sys   Wed Mar  6 06:28:28 2013 (5137285C)
    RapportKE64.sys               Mon Apr 29 18:26:27 2013 (517EF393)
    RapportEI64.sys               Mon Apr 29 18:26:41 2013 (517EF3A1)
    RapportPG64.sys               Mon Apr 29 18:26:42 2013 (517EF3A2)
    [/font]
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=SASKUTIL64.SYS
    http://www.carrona.org/drivers/driver.php?id=SASDIFSV64.SYS
    http://www.carrona.org/drivers/driver.php?id=L1C62x64.sys
    http://www.carrona.org/drivers/driver.php?id=AppleCharger.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
    http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    RapportCerberus64_51755.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=RapportKE64.sys
    http://www.carrona.org/drivers/driver.php?id=RapportEI64.sys
    http://www.carrona.org/drivers/driver.php?id=RapportPG64.sys
     
  3. glaze

    glaze New Member

    Joined:
    May 11, 2013
    Messages:
    36
    Likes Received:
    0
    Thanks for info here are the files, and i uninstalled the 2 suggested apps, all my drivers that i have on are the latest
     

    Attached Files:

  4. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
    Mar 22, 2010
    Messages:
    3,048
    Likes Received:
    83
    Only 106 Windows Updates installed. Most systems have 160 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all). If you look at the errors listed in my BSOD Index (one example here: http://www.carrona.org/bsodindx.html#0x0000003B ) you'll see that most of the KB articles listed say to use Windows Update to install the fixes for those BSOD's.

    E: drive only has about 2% free space; F: has about 5%. Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance. Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

    SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:
     
    #4 usasma, May 13, 2013
    Last edited: May 14, 2013
  5. glaze

    glaze New Member

    Joined:
    May 11, 2013
    Messages:
    36
    Likes Received:
    0
    cant update firmware on ssd since thats my boot drive, all other drivers are up to date, reason why there were only 106 updates on windows is because it was only installed 2 weeks ago, went to download all updates and there was only 1 which i had to do which was a security update

    since im running games from my secondary drive (F) i dont think ssd is a culprit although i could be wrong, i have 10 gigs remaining on F: its not actually showing bsods now, just seems to be freezing when playing games where i have to reset the pc, and resetting by itself elsewhere
     
  6. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
    Mar 22, 2010
    Messages:
    3,048
    Likes Received:
    83
    If the firmware needs updating and you don't update it - it may be the reason for your BSOD's
    It'll never get easier to reinstall your Windows installation than it is today - your call.
    Here's the long spiel on SSD's and BSOD's:
    The number of Windows Updates is an estimate - each system requires a different number of them.
    As long as you've checked repeatedly, then it's probably good.

    The OS is on your primary drive, the OS is what runs the games - so it is being used.

    The reports that I requested will allow me to see if there are other issues that may be causing problems. In quite a few cases systems will black screen/freeze after we've started fixing BSOD's.

    Please provide this information so we can provide a complete analysis (even though it's not BSOD'ing at this time): http://windows7forums.com/blue-screen-death-bsod/38837-how-ask-help-bsod-problem.html

    Also, Please do the following:
    - open Event Viewer (eventvwr.msc)
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
     
  7. glaze

    glaze New Member

    Joined:
    May 11, 2013
    Messages:
    36
    Likes Received:
    0
    Ok ive done that file, thanks for instructions, I think though that windows is even harder to install nowadays as I had to install my windows 7 twice because it did not accept the serial code, ( i did read it numerous times to make sure) but I succeeded with it the second time around.

    I will have to get another drive to save my work to so i can use one of my hard drives to install windows, although i would not look forward to doing this as you can only use your activation key so many times
     

    Attached Files:

  8. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
    Mar 22, 2010
    Messages:
    3,048
    Likes Received:
    83
    Still need this:
    Have you run the hardware diagnostics that I suggested? If so, what were the results?
     
  9. glaze

    glaze New Member

    Joined:
    May 11, 2013
    Messages:
    36
    Likes Received:
    0
    im not sure what that is, i uploaded all the file that ive been told to so far
     
  10. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
    Mar 22, 2010
    Messages:
    3,048
    Likes Received:
    83
    Sorry, my mistake - I skipped re-reading the entire post and tried to just remember what I'd seen.
    The admin event viewer stuff shows errors that can be related to hardware or malware.

    Have you run the hardware diagnostics that I suggested? Included in that link is a listing of free malware scans.
    Here's the link again in case you need it: Hardware Diagnostics
    Please let us know the results

    It's probably better to run the diagnostics before updating the firmware on the SSD - that way if you find a hardware problem you may be able to avoid the firmware update process (if it stops the BSOD's).

    Good luck!
     
  11. glaze

    glaze New Member

    Joined:
    May 11, 2013
    Messages:
    36
    Likes Received:
    0
    i got all malware and spyware protection, looked at hardware diagnostics and went to the website for my ssd, no help at that site, on memory test it said on the page that the links were not very good now to do the test, i think i'll just buy some more ram and free up some space on my secondary drives
     
  12. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
    Mar 22, 2010
    Messages:
    3,048
    Likes Received:
    83
  13. glaze

    glaze New Member

    Joined:
    May 11, 2013
    Messages:
    36
    Likes Received:
    0
    i did a memory test and it went on for 16 hours, it was running all night, i just turned it off today and i haven't a clue what i was supposed to do, i burnt it to disk and booted it, after 15 passes i gave up, i will have a look as sea tools though
     
  14. glaze

    glaze New Member

    Joined:
    May 11, 2013
    Messages:
    36
    Likes Received:
    0
    burnt sea tools ran it and its asking for model and serial numbers, all i know is its agility3 and i diddnt install it, device manager never told me nothing
     
  15. GeneralHiningII

    GeneralHiningII Honorable Member

    Joined:
    Sep 21, 2012
    Messages:
    745
    Likes Received:
    7
    Check Device Manager - Right click "Storage Devices" and then "Properties". You should be able to find all relevant information from there.orDownload PCWizard (link is at techpowerup.com, can't find the link at the moment) and install it. Under the Summary tab or Storage tab you should be able to find the make, model, number etc. of your SSD.
     
  16. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
    Mar 22, 2010
    Messages:
    3,048
    Likes Received:
    83
    You have 3 hard drives in your system.
    SeaTools will not work on the SSD
    Run SeaTools on the other 2 hard drives

    As for the OCZ SSD, use the tools from OCZ.
    If none are available, use this free test: Software - Crystal Dew World
     
  17. glaze

    glaze New Member

    Joined:
    May 11, 2013
    Messages:
    36
    Likes Received:
    0
    Thanks for that link, i dont know if i downloaded the right one but it said my agility ssd (and the other drives) were all in good health,
    but before i ran that i got bsoded with a driver not less or equal 2, could i have a faulty CPU?
     
  18. glaze

    glaze New Member

    Joined:
    May 11, 2013
    Messages:
    36
    Likes Received:
    0
    Another thing was when i ran a memtest86, i got a big red block at the bottom of the screen, is that an indicator of bad memory?
     
  19. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
    Mar 22, 2010
    Messages:
    3,048
    Likes Received:
    83
    Yep, RED in MemTest86+ is a sign of bad memory.
    Finish up the steps here (from #6 onwards) to help isolate which sticks/slots are at fault: Memory Diagnostics
     
  20. glaze

    glaze New Member

    Joined:
    May 11, 2013
    Messages:
    36
    Likes Received:
    0
    ok done that, did a memory test again with windows memory test on both sticks, left running for about 13 hours and there were no problems, i was not watching the screen the whole time though and when i went to check it later, the dam thing had bsodded, everything went worse, could not even get to windows due to bsodds, went into safe mode and started taking my work off the main drive, and then safe mode started bsodding me (rare) so i tested the different slots out on the mobo and put the 2 sticks in the other 2 remaining slots (2 and 4) and computer kept switching off when i powered on, (VERY WORRIED HERE as i assumed it wouldn't affect power:confused:), so i used mem86 disk and this time tested 1 stick at a time in slot 1 again, first one i tested got a sea of red straight from the get go, i then tested the second ram and all was good, i took it for about 3 and a half passes then assumed it would be ok.

    I now only have 4 giggs of ram in my machine but i got to windows no problem but it could be early days still, thanks for all the help so far.
     

Share This Page

Loading...