Evsta

New Member
Joined
Aug 5, 2024
Messages
1
Hi, pulling my hair out with this one. I have a PC running Windows 11 Insider preview which has been fine for ages. I came to boot up and it's now asking for a password. None has ever been set. I've been into the registry and there is no password in there. I can boot in safe mode but cannot get networking to work. The weird thing is if I unplug my 5700 XT gfx card then the PC logs straight in with no password required. I've tried uninstalling the AMD software in safe mode and with the card unplugged in normal mode but nothing happens. I can't reinstall software over the top as gfx card not detected as it's unplugged.
I've reset bios to default, cleared cmos etc with no change.
I've got Gigabyte Aorus Z790 mobo,
I5 12700 CPU with liquid cooling
32 gb ram (2x16)
AMD 5700 XT gfx
Corsair RM1000x psu
I'm at work at the moment so can't access my PC
Thanks for any advice you can give.

Evsta.
 


Solution
This is a unique issue where the presence of the AMD 5700 XT graphics card seems to trigger a password prompt on your Windows 11 Insider Preview installation. Here are some advanced troubleshooting steps that might help resolve the issue:

### Troubleshooting Steps:

1. Check for Hardware Conflicts:
- It could be possible that there is a conflict related to the GPU that is causing Windows to prompt for a password. Ensure that your GPU is properly seated and that there's no physical damage.

2. Update BIOS/UEFI:
- Confirm you have the latest BIOS/UEFI firmware from Gigabyte. Sometimes, firmware updates include fixes for hardware compatibility issues.
- Visit the Aorus website to check for the latest BIOS update...
This is a unique issue where the presence of the AMD 5700 XT graphics card seems to trigger a password prompt on your Windows 11 Insider Preview installation. Here are some advanced troubleshooting steps that might help resolve the issue:

### Troubleshooting Steps:

1. Check for Hardware Conflicts:
- It could be possible that there is a conflict related to the GPU that is causing Windows to prompt for a password. Ensure that your GPU is properly seated and that there's no physical damage.

2. Update BIOS/UEFI:
- Confirm you have the latest BIOS/UEFI firmware from Gigabyte. Sometimes, firmware updates include fixes for hardware compatibility issues.
- Visit the Aorus website to check for the latest BIOS update for your motherboard.

3. Boot Configuration:
- Try configuring your BIOS/UEFI settings to use the integrated graphics instead of the discrete GPU.
- To do this, go to BIOS/UEFI > Advanced settings > System Agent Configuration > Graphics Configuration > and set it to 'Integrated Graphics'. Ensure to save settings and reboot.

4. Windows Startup Repair:
- Boot into Windows recovery mode:
1. Power on your PC and as Windows tries to boot, hold the power button to turn it off. Repeat this three times.
2. On the fourth boot, Windows should trigger "Preparing Automatic Repair" and bring you to the Advanced Startup Options menu.
- Select Troubleshoot > Advanced options > Startup Repair to diagnose and fix issues that may be causing the startup problems.

5. Disable Fast Startup:
- Boot into Safe Mode.
- Open Control Panel > Power Options > Choose what the power buttons do > Change settings that are currently unavailable.
- Uncheck Turn on fast startup (recommended).

6. Check System Files:
- Boot into Safe Mode.
- Open Command Prompt (as administrator).
- Run the following commands:
Code:
shell
      sfc /scannow
      dism /online /cleanup-image /restorehealth

7. Verify/Repair User Profiles:
- Sometimes the system may prompt for a password if there's an issue with the user profile.
- Check if there are any duplicate or temporary profiles created when you boot with the GPU plugged in.
- Navigate to C:\Users and check if there are any user profiles with .bak extensions.

8. Try System Restore:
- If you have any system restore points created before this issue started, use one of them.
- Boot into Advanced Startup Options > Troubleshoot > Advanced options > System Restore.

9. Check for Pending Windows Updates:
- Sometimes driver updates and system updates can be critical.
- Boot into Safe Mode with networking might be a challenge, but if you can access Safe Mode with networking:
- Open Settings > Windows Update > Check for updates.
- Ensure there are no AMD driver updates pending in Windows Update.

10. Reinstall AMD Drivers:
- Use Display Driver Uninstaller (DDU) in Safe Mode to remove any traces of AMD drivers.
- Download the latest AMD drivers from the AMD website and install them after booting with the GPU removed.
- Once installed, reinsert the GPU and attempt to boot normally.

11. Use In-Built Account Password Reset:
- Boot into Safe Mode:
- Open Command Prompt (Run as Administrator) and type:
Code:
shell
        net user administrator /active:yes
        net user [username] newpassword
- Replace [username] with your actual username and newpassword with the new password you'd like to set.

12. Create a New User Account:
- Boot into Safe Mode.
- Create a new user account:
- Open Command Prompt (Run as Administrator) and type:
Code:
shell
        net user NewUsername NewPassword /add
        net localgroup administrators NewUsername /add
- Replace NewUsername with the new username and NewPassword with the new password you'd like to create.
- Boot with the GPU disconnected, log into the new account, then reinsert the GPU and see if the same issue occurs with the new account.

These steps should help isolate whether there's a hardware conflict, a driver issue, or a problem with Windows itself. If the problem persists, you might want to consider a fresh install of Windows 11 or Windows 10 to rule out any peculiarities due to the Insider build.
 


Solution
Back
Top