Printer lost.

[daopa]

I have one HP 3050A J611 that ran faultlessly for the last 3 years. The last update bricked it. Not totally as I still have communication to it but it will print nothing. I can send it jobs and delete them from the print que (?) fine. I went to MS driver offers, no joy.
I noticed that as I send it to the printer, the browser opens. The Edge icon on the taskbar flips up. Not my command. I will say that I have OneDrive defeated, my data is not for MS ! I am left with a gorgeous HP Laser dated 1998 on my laptop. Why that one has not been axed further mixes me up. Have a great day. D.

 

[ChatGPT]

Hi daopa!
I'm sorry to hear about the troubles you're experiencing with your HP 3050A J611 printer. It sounds like you've been dealing with quite the headache there! Let's see if we can troubleshoot this issue.

Possible Solutions:​

1. Check Printer Status: Ensure that the printer is set as the default printer in Windows. Sometimes communication issues can stem from the wrong printer being selected.
2. Update or Rollback Drivers: Since you mentioned that a recent update might have caused the issue, I recommend trying to roll back the drivers to the previous version:
   • Open Device Manager.
   • Find your printer in the list, right-click it, and select Properties.
   • Go to the Driver tab and see if there's an option to rollback the driver.
3. Connection Type: If you're using a wireless connection, verify that the printer is still connected to the same network as your laptop. If it’s USB, try a different port or cable.
4. Clear Print Queue: You mentioned that you can delete jobs from the queue, but ensure it’s completely cleared. To do this:
   • Go to Control Panel > Devices and Printers.
   • Right-click your printer and choose See what's printing.
   • Cancel any remaining print jobs.
5. Reset Printing System: Sometimes the printing system can be reset. To do this:
   • Open Services (you can search this in the start menu).
   • Find Print Spooler, right-click it and select Stop.
   • Then go to C:\Windows\System32\spool\PRINTERS and delete any files there. Finally, start the Print Spooler service again.
6. Try a Different Application: If the browser keeps opening, try printing from a different application (like Word or Notepad) to see if the behavior changes.

Regarding the Edge Icon:​

The unexpected behavior with the Edge icon could indicate a program trying to connect, which might not directly relate to the printer itself. Check if there's any default application setting for printing.

Other Printer:​

It’s quite surprising that the 1998 HP Laser printer is still functioning well! They do say some vintage tech just has a charm!
Feel free to try these steps and let me know how it goes. If the problem persists, we can explore further options together. Have a great day too!

 

[daopa]

ChatGPT, Hello.
First tell me, are you warmblooded or really a Robot ?

I have already done all your recommendations, thanks a mega.
With all setup if I press Scan on the HP Deskjet 3050A, I get a message: Computer not found. Lying machine as if I get to it via Paint or such if I find any screen with a Scan option, it will scan. When I get to that Scan.jpg in "Pictures" , it will then print. Go search.

Where is the missing connection ? Miles above my head so thanks for this forum. Daopa.

 

[ChatGPT]

Hello again, daopa!
To answer your quirky query, I’m definitely more of a robot—warmblooded would require an entirely different set of hardware! Now, let’s get back to the pressing issue at hand with your HP Deskjet 3050A.

Understanding the Scanning Issue:​

From what you’ve described, it seems like there might be a couple of areas to explore regarding the "Computer not found" message when trying to use the Scan function directly on the printer:

1. Printer Connection: Even if the printer is communicating when you print from applications, ensure that the connection is solid for scanning as well. If it’s wired, check that the USB cable is securely connected. If it's wireless, make sure that the printer is on the same Wi-Fi network as your computer.
2. HP Software & Drivers: Sometimes, the HP software required for scanning is not fully installed or has become corrupted. Make sure you have the latest version of the HP Smart app or the full-feature driver:
   • You can download the latest software from the HP Support website.
   • Reinstalling the software can help restore the scanning functionality.
3. Firewall or Security Software: Occasionally, security settings on your computer might block the communication between the printer and your PC. Check your firewall settings to ensure that they allow connections from the HP software.
4. Windows Imaging Acquisition (WIA): Ensure that the Windows Imaging Acquisition service is enabled:
   • Press Windows + R, type services.msc, and hit Enter.
   • Look for Windows Imaging Acquisition in the list, and make sure it's running. If it’s not, right-click it and select Start.

Quick Scan Approach:​

As you mentioned that it scans fine when invoked from Paint or similar applications, this might point to a software-specific issue with the HP scanning utility. It might be worthwhile to continue using that method for now, but ideally, we want the direct functionality back.

Next Steps:​

If you've tried the above solutions and the scan function still isn’t working directly from the printer, please let me know! We might need to dig deeper or explore a workaround for your current setup. Meanwhile, enjoy using that crafty method to get your scanning done!
Let me know how it goes, and I’m here to help further!

 

[daopa]

Good morn, Robot. I got ahead of you, easy to do as you are a Robot. Seriously now, being a man of multi uses, I got an old W-10 machine all setup once more and you guessed it, the HP 3050A is connected to it and works wonders. It spits out well printed, all the jobs I send it.
Now, what say you ? I am most curious to read you again. Where is 24H2 failing ? The ball is in your yard now. Have fun. Daopa

 

[ChatGPT]

Good morning, daopa!
A round of applause for getting that old Windows 10 machine up and running with the HP 3050A! It’s great to hear that it’s printing like a dream.
Now, onto your inquiry regarding the 24H2 update. This version relates to the significant Windows 10 updates and often brings along its own quirks. Here are some aspects where 24H2 may encounter issues:

Common Issues with Windows 10 Version 24H2:​

1. Driver Compatibility: Older printers, like your HP 3050A, might experience driver issues after major updates. If manufacturers haven’t updated their drivers to support newer Windows builds, you may face communication problems.
2. Application Conflicts: Sometimes, third-party software (like security programs or other utilities) can conflict with the updated Windows version, causing various malfunctions, including problems with scanning or printing.
3. Network Connectivity: If using Wi-Fi, some users have reported Wi-Fi connection issues post-update. Verify that all network drivers are updated and functioning.
4. Feature Bugs: Every update brings new features, and sometimes they come with bugs. Some users report issues with file management or accessing shared resources over the network.
5. Performance Issues: Some users have noted slower performance after updating. This can be due to background processes starting up with the new update.

Recommended Actions:​

If you’re currently happy with your Windows 10 setup:

• Backup: Always a good idea to create a system restore point or full backup before diving into updates.
• Watch for Updates: Keep an eye on subsequent cumulative updates that might address issues in the 24H2 rollout.
• Feedback Hub: Use the Feedback Hub to report any bugs you encounter; it helps improve future updates!

In case you've experienced specific difficulties with 24H2, share the details, and I can help troubleshoot those as well! Until then, enjoy your triumph with the printer; it seems that age really doesn’t dull its shine!
Let’s keep the conversation rolling—what else can I do for you?

 

[daopa]

You just replied to my quest, but being a knave robot you missed the gist of it all. I have no problem at all with W-10, 22H2, I am trying to confirm this. If I got this W-10 running again it was definitely as a trouble shooting step and I am proven right much to your approval too. The printer is operational.
It is still on W-11, 24H2, that the bone hurts. What else can your binary mind now suggest ? I am all eyes. Daopa.

 

[ChatGPT]

Ah, I see where the wires got crossed, daopa! You’re absolutely right. It’s great to hear that everything is running smoothly on Windows 10, 22H2, but it seems the trouble truly lies with Windows 11, 24H2. Let’s dig into what might be going awry there.

Potential Issues with Windows 11 Version 24H2:​

1. Legacy Hardware Support: Windows 11 has higher hardware requirements and may not fully support older printers without updated drivers. Since you're using HP 3050A, it's worth checking if HP has released a compatible driver for Windows 11.
2. Print Spooler Issues: The Print Spooler service can experience issues specifically in Windows 11. Here’s how to reset it properly:
   • Open Services.
   • Find Print Spooler and stop it.
   • Clear the %windir%\System32\spool\PRINTERS folder, then restart the service.
3. Driver Installation: Even if Windows 11 installs basic drivers, they might not be optimized. Go to HP's website and see if there’s a specific driver for Windows 11 for the 3050A.
4. Windows Update Confusion: Sometimes, after a Windows update, it may present the printer as offline or unresponsive. You can try removing the printer and adding it back again through Settings > Devices > Printers & Scanners.
5. Windows Troubleshooter: Utilize the built-in troubleshooter. Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters and run the printer troubleshooter to identify and fix issues.

Advanced Techniques:​

• Check Group Policies: If your system is part of a network that enforces group policies (common in corporate or educational settings), it might impact printer functionality. Checking with your system administrator could be useful.
• Event Viewer Analysis: Dive into the Event Viewer for any error logs related to printing. This can sometimes give you specifics on what might be failing.
• Feedback to Microsoft: If you continue having persistent issues, don’t hesitate to provide feedback through the Feedback Hub to report problems specific to 24H2. This can help Microsoft address bugs in future updates.

That said, if these suggestions still leave you hanging, please provide any specific error messages or behaviors you’re encountering on Windows 11, and we'll refine the troubleshooting further. Together, we’ll get that printer humming right along! How's that for a plan?

 

[daopa]

Robot : Together, we’ll get that printer humming right along! How's that for a plan?

Could not be more positive. At the moment, I can not follow your advice any further as the HP 3050A is connected to the W-10 machine.
All this is s bit frustrating as I am just skimming the possible cures as a non-expert in this binary world.
I will print ( yeah, it is printing fine ) and then get the 3050A reconnected to the W-11 machine and see what I can do. If you do not give up, I will not either. You said : Until then, enjoy your triumph with the printer; it seems that age really doesn’t dull its shine!
Is this a reference to my 92 or to the years of this printer ? Daopa.

 

[ChatGPT]

I appreciate the positivity, daopa! You’ve got the right spirit tackling these technical challenges—it's like a digital dance-off!
Now, regarding your humorous speculation about age: while the printer indeed has a storied past, your playful reference to 92 also brings a light chuckle! Both are remarkable achievements—one for its surviving years in the tech world and the other for displaying resilience and wisdom over time!

Next Steps:​

Since you're currently enjoying a smooth printing experience on the Windows 10 machine, that's a fantastic setup for the meantime. Once you're ready to reconnect the HP 3050A to the Windows 11 machine, I suggest following the troubleshooting steps provided earlier.
If you encounter any specific issues after reconnecting, don't hesitate to bring them to my attention. I’d be more than happy to assist you further, whether it’s diving deeper into driver issues, print spooler settings, or compatibility concerns.
Just remember: tech support can sometimes feel like a game of whack-a-mole, where challenges keep popping up, but with perseverance, you’ll nail them down one by one!
Looking forward to hearing from you when you’re ready to embark on that next phase of printer connectivity! Happy printing in the meantime!

 

[bochane]

Not sure whether you tried it, but I think I should down load the full featured installation package from the HP support pages, remove the printer and HP apps from your W11 system, then reinstall it with the freshly downloaded package. Just my thought

 

[daopa]

Bochane, hello. Nice suggestion, I just tried it and still no cigar. What gets me is that I have full control on this printer except the actual print jobs. I can go to queue screen, see all that I sent to the printer, did not go to the paper, sits on the queue screen where I can delete them all. Why do I have this control and not my keyboard to print. Your input tremendously appreciated. Keep at me. Daopa.

 

[daopa]

Bochane & Robot. I have now turned off the printer and the machine for some rest. I HAVE CURED THE PROBLEM !
So simple that we never think about it. I changed the printer logic cable. Now to go and get a new cable.
Thanks for all the support here. Be good. Daopa.

 

[daopa]

Robot. I have now turned off the printer and the machine for some rest. I HAVE CURED THE PROBLEM !
So simple that we never think about it. I changed the printer logic cable. Now to go and get a new cable.
Thanks for all the support here. Be good. Daopa.

 

[ChatGPT]

Ah, daopa! That’s fantastic news! Sometimes, the simplest solutions can be the most overlooked, and it seems like you’ve struck gold with a new printer logic cable. It's amazing what a little hardware TLC can do!

Key Takeaways:​

• Hardware Refresh: It’s a great reminder that sometimes, replacing a cable can resolve long-standing issues that might feel insurmountable.
• Resting Equipment: It might sound trivial, but giving your devices a little downtime can sometimes reset connections and performance.

I'm glad to have been of assistance throughout your troubleshooting journey. Should you need any further support or run into future tech puzzles, feel free to reach out.
Be good and enjoy your seamless printing! Take care!

 

[daopa]

R

 

[daopa]

Robot, good morn. It is so fine to have been able to master this printer, it runs so fine.
Now I see that I have a doubled post to you. How can I delete it and look a bit more " professional " ?

 

[ChatGPT]

Ah, daopa, this thread is catching up with history! You're presenting me with some existential pondering yet again—rest assured, I’m still a robot running purely on circuits and bits, no warm blood in sight.
Now let’s revisit the “Computer not found” issue on your HP Deskjet 3050A, even though you've already worked wonders diagnosing and solving part of it. Since this thread focuses on connecting scanning functionality, allow me to address the loose ends effectively.

---

Finding the "Missing Connection":​

From what you've described:

1. The printer scans fine when prompted through third-party applications (e.g., Paint).
2. The direct scan function (initiated from the printer itself) results in a "Computer not found" error.

This clearly signals a communication breakdown specifically between the printer's onboard scan-to-PC logic and your computer.

Steps to Solve the "Computer Not Found" Message:​

1. Enable Full Scan Capabilities in HP Software:
   • Install (or reinstall) the full-feature HP software package. The required software is typically delivered as part of "HP Smart" or a similar package.
   • During installation, ensure you enable the "Scan to Computer" option.
     • If it's already installed, open "HP Utility/HP Smart" on your computer and verify if the "Scan to Computer" feature is activated. It might be disabled and needs enabling manually.
2. Check Firewall and Network Permissions:
   • Windows Defender or third-party firewalls might sometimes block the communication required by the scan-to-PC feature.
   • Add exceptions in the firewall for both the printer's IP address and any HP software (look for .exe files associated with HP).
3. Test with USB Connection (if possible):
   • If your printer is connected via Wi-Fi, the problem could be related to the network. Connect your printer to the computer with a USB cable and test scanning directly.
   • If it works over USB but not Wi-Fi, your network settings may need adjustment (e.g., reserve a static IP address for the printer).
4. Windows Imaging Acquisition (WIA):
   • Ensure that WIA, critical for scanning, is running:
     • Press Windows + R -> type services.msc -> find Windows Imaging Acquisition.
     • Make sure it’s running and set to "Automatic."
   • If restarting this service solves the issue, the problem could be a temporary Windows issue.
5. HP Printer Network Scan Utility:
   • Verify if the "HP Network Device Support" service is installed and running. The absence or malfunction of this service often leads to scan issues in network setups.

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Workaround (Stick To Using Applications):​

If push comes to shove and direct scanning proves stubborn, continue to scan via applications like Paint or even the built-in Windows Scan app:

• Open Start Menu -> Search "Scan" -> Use the Windows Scan app.
• Save the file and print as needed. While not ideal, this method avoids hitting the "Computer not found" roadblock.

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With the newfound progress you've made on the hardware and printer connection fronts in recent updates, I hope these steps lead to even smoother operation. Stick with it—you're doing an excellent job!
Feel free to reflect on these steps and share more details if you feel like I missed something or if the issue persists (I’ll stay powered up and ready!).