Problem with sound icon and also running SFC /SCANNOW

Discussion in 'Windows 7 Help and Support' started by James1981, Aug 17, 2014.

  1. James1981

    James1981 Well-Known Member

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    Hi, I currently have an issue with my sound icon showing a x on it, its not muted and the drivers are installed correctly, infact i have tried uninstalling the software and letting windows install its own driver which comes up as a hd device audio device, but the icon still have the cross.

    if i try and double click the audio icon i get a window straight away telling me that windows is detecting a problem with it but then always shows it doesn't find any problem.

    The audio its self actually seems to be working fine, i do have sound and no issues with that side of it.

    I have run a SFC /SCANNOW and after it finished it told me it had found corrupt files and was unable to repair them.

    Unfortunately i have had to format my laptop a few times recently and really dont want to again as it didn't come with the windows 7 disk, its just a repair from the drive back to factory default, no option to just do a repair and keep your existing files etc which is crap and really puts me off wanting to do it all again.

    I have also tried windows fix it's for audio issues and nothing seems to be working for me.

    Can anyone please help?

    Thanks

    James
     
  2. Mike

    Mike Windows Forum Admin
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    If the audio is working fine, ignore the X.
     
  3. James1981

    James1981 Well-Known Member

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    thanks for the reply, it does work, but now every time i click on the volume icon it crashes and says its trying to detect issues.
     
  4. davidhk129

    davidhk129 Senior Member

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    quote.......I have run a SFC /SCANNOW and after it finished it told me it had found corrupt files and was unable to repair them.

    I learnt this method from one of the admins in this forum just 3 or 4 days ago, and it worked for me. It repaired what sfc could not..............

    go back to elevated command prompt ( cmd run as administrator ) > copy/past this command.....

    DISM /Online /Cleanup-Image /RestoreHealth

    press Enter.

    Wait. It will take a while.
    When finished, it will tell you the result.
    Good luck.
     
  5. James1981

    James1981 Well-Known Member

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    just tried and got this msg:
    C:\Windows\system32>DISM /Online /Cleanup-Image /RestoreHealth

    Deployment Image Servicing and Management tool
    Version: 6.1.7600.16385

    Image Version: 6.1.7601.18489


    Error: 87

    The restorehealth option is not recognized in this context.
    For more information, refer to the help.

    The DISM log file can be found at C:\Windows\Logs\DISM\dism.log
     
  6. davidhk129

    davidhk129 Senior Member

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    I am sorry that it does not work for you.
    I am just passing on something I learnt. Something that has worked for me.

    Please wait for someone with better knowledge to help you.
    Good luck.
     

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