Random BSoD's

#1
I am having random BSoD's: Mostly CRITICAL_STRUTURE_CORRUPTION (ntfs.sys) and SYSTEM_SERVICE_EXCEPTION.

System Specs are:
z86 Maximus IV Extreme-Z
i7 2600k
4x Corsair Vengeance 1600MHz
2x R9 290x gfx card
2x OCZ Vertex 3 on RAID0
1x 3TB HDD
X-Fi Titanium HD

Windows 8.1 update 1

it happens at random, I can't reproduce the problem, though it happens frequently enough (at least once or twice a day)

Also, BSoD's were nearly non existant in Windows 8.1 before the update.
Ill go back to it if I have to, though I would like to avoid that if at all possible.

might it have something to do with the raid? I know I have to install the driver during install of windows 8 or it is unstable forevermore, even if I update it after logon.

Running
 


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kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#2
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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Use !analyze -v to get detailed debugging information.

BugCheck 109, {a3a01f58c80e55d0, b3b72bdf1a8b9863, fffff802064600c0, 1}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption

Followup: memory_corruption
Code:
CRITICAL_STRUCTURE_CORRUPTION (109)
This bugcheck is generated when the kernel detects that critical kernel code or
data have been corrupted. There are generally three causes for a corruption:
1) A driver has inadvertently or deliberately modified critical kernel code
or data. See http://www.microsoft.com/whdc/driver/kernel/64bitPatching.mspx
2) A developer attempted to set a normal kernel breakpoint using a kernel
debugger that was not attached when the system was booted. Normal breakpoints,
"bp", can only be set if the debugger is attached at boot time. Hardware
breakpoints, "ba", can be set at any time.
3) A hardware corruption occurred, e.g. failing RAM holding kernel code or data.
Hi,
the above is the most common dump file although almost all indicate a possible hardware error. I say possible as you just never know until the dump files are debugged and a likely cause found.

atikmdag.sys Fri Dec 06 21:19:43 2013: AMD GPU driver please use this utility to remove driver as also removes anything left behind by previous driver installs:
http://www.wagnardmobile.com/DDU/
Install latest Whql driver:
http://support.amd.com/en-us

SYMDS64.SYS Wed Jul 31 00:29:08 2013: Norton AV well known in debugger circles for causing issues please uninstall using this tool:
https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
Use Defender that comes with 8.1 as it's far more stable and if need be back it up with malwarebytes:
https://www.malwarebytes.org/

ctac32k.sys Wed Jul 02 09:38:22 2008: Creative Audio driver. All other creative drivers are dated 2014 so this seems out of place? Is it still needed or can it be updated or even removed? 2008 is a little old for win 8..
http://support.creative.com/Products/product_list.aspx?catID=1&CatName=Sound+Blaster#

Try the Intel update utility:
https://downloadcenter.intel.com/default.aspx

Check for firmware updates re SSD's.
http://ocz.com/consumer/download/firmware

Just make sure nothing is corrupt in the os by opening an admin command prompt (right click on Flag bottom left of screen and choose from list). Type:
sfc /scannow
Press enter and await results.

If after making the above changes you still get bsod then check your RAM by running this app:
http://www.memtest.org/
Run for at least a few passes.

Post any new dump files.
 


#3
The creative audio driver that I downloaded is dated 2013 on the website.

And the firmware on the ssds is already up to date. However I will try your other suggestions and get back to you.

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#4
After removing Norton, the frequency of Bsods went down significantly. However I have had 2 since then. I'll check my RAM and post the newest dump files when I get home. I'll post tomorrow.

For the memtest, should I test one stick at a time or all? I have 4 sticks of 4GB ram.

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