Random BSOD's

#1
Hi guys, hope you will be able to help i bought my laptop about 6 months ago with no problems until recently when i have been getting random BSOD's.

Any help would be appreciated,

P.S i understand posting a minidump file is helpful however i do not know how to do this.

once again thanks for any help
Ookala
 


Elmer

Extraordinary Member
#2
Hi Ookala and Welcome to The Forum.

We really need to see the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

To ensure minidumps are enabled:
Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.

The .dmp files are located at C:\Windows\Minidump. Until a .dmp file is generated, the Minidump folder may not exist.

Go to your C:\Windows\Minidump folder. Copy the .dmp files to a new folder on your desktop. Zip up that folder and attach to a post.

Please see: How to ask for help with a BSOD problem Following Method 2:
Download
and run the SF Diagnostics Tool. Right click the SF Diag tool and select Run as Administrator before running. When the reports have been created, zip them up and attach to a post.

Download and run CPU-Z. Take screenshots**/snips of the CPU tab, Mainboard tab, Memory tab and all the slot #'s under the SPD tab.
Go to Post Reply, click on the Go Advanced button and attach the screenshots**/snips to your post for all the RAM experts to see by using the paper clip you will find on the top toolbar. Do not zip them up.
**
If screenshots, please crop.

Also see: http://windows7forums.com/blue-scre...lp-us-help-you-filling-your-system-specs.html

When attaching dmp files, PLEASE put them in a single zipped folder

Hope That Helps!
 


Elmer

Extraordinary Member
#4
Hi Ookala.

As a starting point can you un-install McAfee.

McAfee is known to be a cause of BSOD's on many Windows 7 systems. I suggest that you uninstall McAfee using the McAfee Removal Tool. Download Microsoft Security Essentials as its replacement. Make sure your Windows firewall is enabled! Once your BSOD issues are resolved, feel free to try the latest version of McAfee.

Let us know how it goes from there.

Also can you attach the CPU-Z images as requested above?
 


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