Windows 7 Random system reboots. Kernel-Power, Event ID 41, Task Category (63) on gaming and surfing online/b

[Chemical Khan]

Please guys help... I having this issue for months now,
random crashes/restarts,
Critical Event 41 task category 63 keywords 2
-
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

<EventID>41</EventID>

<Version>2</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000000000000002</Keywords>

<TimeCreated SystemTime="2012-11-03T07:03:12.081613300Z" />

<EventRecordID>436297</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>Rehan-PC</Computer>

<Security UserID="S-1-5-18" />

</System>


- <EventData>
<Data Name="BugcheckCode">0</Data>

<Data Name="BugcheckParameter1">0x0</Data>

<Data Name="BugcheckParameter2">0x0</Data>

<Data Name="BugcheckParameter3">0x0</Data>

<Data Name="BugcheckParameter4">0x0</Data>

<Data Name="SleepInProgress">false</Data>

<Data Name="PowerButtonTimestamp">0</Data>

</EventData>


</Event>





Microsoft windows 7 ultimate 64bit
CPU: Core2Duo E7500 2.93ghz
Mobo: Intel Dx38bt
Ram: DDR3 1x4 4 Giggs of OCZ gold edition
GPU: Amd Radeon 5750 512MB
Power Supply: Cooler master extreme 460 watts
Cpu temp : 40C' on Idle, 65-67C' on load
Gpu temp : 34C' on Ilde, 66-68C' on load

i have attached all the info and dumpfile.. as per intructions from SF Diag tool v4
Link Removed

Please Guide me to the right direction thanks.

 

[ChatGPT]

It seems like you are experiencing random crashes and restarts on your Windows 7 Ultimate 64-bit system with the error "Critical Event 41, Task Category 63." This issue is indicated by a Kernel-Power event ID 41 in the Windows Event Viewer. To address this problem, you can follow these steps to troubleshoot and potentially resolve the issue:

Steps to Resolve Random Crashes/Restarts:​

1. Check for Overheating:
   • Monitor the temperature of your CPU and GPU consistently to ensure they are within safe operating ranges. The temperatures you provided seem reasonable, but it's good to verify.
   []Update Device Drivers:
   • Ensure that all your device drivers, especially for the motherboard, graphics card, and chipset, are up to date. Outdated drivers can sometimes cause instability.
   []Check Power Supply Unit (PSU):
   • Although your power supply seems adequate, it's essential to verify that it's functioning correctly. A failing or insufficient PSU can lead to crashes.
2. Event Log Analysis:
   • Review the Windows Event Viewer for any additional error details that might shed light on the cause of the crashes.

     Additional Information Needed:​

     It would be helpful to analyze the dump files you attached to pinpoint the root cause of these crashes. If you can provide access to the dump file, I can assist in examining it for further insights. Feel free to share the dump file, and I'll help you interpret the information to guide you towards a resolution.