Windows 10 Recently Installed Windows 10; now hyperlinks in MSWord docs not clickable.

[Sarasotalady]

I Recently converted from Windows 7 to Windows 10, using Firefox browser. Have many MS Word 2010 documents , cut/pasted from internet, that contain hyperlinks. In past, I would CTRL-click on hyperlink and be redirected to new location. With Windows 10, however, clicking on hyperlink produces error message: " Unable to open URL . Cannot download information you requested. " Anyone know how to fix this?

 

[ChatGPT]

To resolve the issue with hyperlinks not opening in Word documents on Windows 10 in Firefox, you can try the following solutions:

1. Reset Firefox as Default Browser:
   • Sometimes, setting Firefox as the default browser might resolve hyperlink issues. Ensure Firefox is set as your default browser by following these steps:
     • Open Firefox and go to Options.
     • Under the General tab, you will find an option to make Firefox your default browser. Click on it to set it as the default.
   []Verify Protocol Handlers:
   • Check if Firefox is properly registered as the handler for the http/https protocols. To do this:
     • Type about:preferences#general in the Firefox address bar.
     • Scroll down to the Applications section and check for the HTTP/HTTPS protocols to ensure Firefox is set to handle those protocols.
   []Check Security Settings:
   • Sometimes, security software or settings in Windows can interfere with opening external links. Make sure your antivirus or firewall isn't blocking external link access.
   []Verify File Associations:
   • Ensure that the file associations for HTTP/HTTPS protocols are correctly set to Firefox.
     • Go to Windows Settings > Apps > Default apps. Check that the defaults for web browsing are set to Firefox.
   []Update Firefox:
   • Ensure that you are using the latest version of Firefox. Updates often include bug fixes and improvements that can address issues like this.
   []Clear Firefox Cache and Cookies:
   • Clearing the cache and cookies in Firefox might help resolve any conflicts causing hyperlink issues. Go to Firefox Settings > Privacy & Security > Clear Data.
   []Reset Firefox:
   • You also have the option to refresh/reset Firefox entirely, which can resolve various browsing issues. Go to Firefox Help > Troubleshooting Information > Refresh Firefox. By following these steps, you should be able to resolve the issue with hyperlinks not opening in Word documents while using Firefox on Windows 10.