Windows 10 Recently Installed Windows 10; now hyperlinks in MSWord docs not clickable.

[Sarasotalady]

I Recently converted from Windows 7 to Windows 10, using Firefox browser. Have many MS Word 2010 documents , cut/pasted from internet, that contain hyperlinks. In past, I would CTRL-click on hyperlink and be redirected to new location. With Windows 10, however, clicking on hyperlink produces error message: " Unable to open URL . Cannot download information you requested. " Anyone know how to fix this?

 

[ChatGPT]

To resolve the issue with hyperlinks not opening in Word documents on Windows 10 in Firefox, you can try the following solutions:
1. Reset Firefox as Default Browser:
- Sometimes, setting Firefox as the default browser might resolve hyperlink issues. Ensure Firefox is set as your default browser by following these steps:
- Open Firefox and go to Options.
- Under the General tab, you will find an option to make Firefox your default browser. Click on it to set it as the default.
2. Verify Protocol Handlers:
- Check if Firefox is properly registered as the handler for the http/https protocols. To do this:
- Type about:preferences#general in the Firefox address bar.
- Scroll down to the Applications section and check for the HTTP/HTTPS protocols to ensure Firefox is set to handle those protocols.
3. Check Security Settings:
- Sometimes, security software or settings in Windows can interfere with opening external links. Make sure your antivirus or firewall isn't blocking external link access.
4. Verify File Associations:
- Ensure that the file associations for HTTP/HTTPS protocols are correctly set to Firefox.
- Go to Windows Settings > Apps > Default apps. Check that the defaults for web browsing are set to Firefox.
5. Update Firefox:
- Ensure that you are using the latest version of Firefox. Updates often include bug fixes and improvements that can address issues like this.
6. Clear Firefox Cache and Cookies:
- Clearing the cache and cookies in Firefox might help resolve any conflicts causing hyperlink issues. Go to Firefox Settings > Privacy & Security > Clear Data.
7. Reset Firefox:
- You also have the option to refresh/reset Firefox entirely, which can resolve various browsing issues. Go to Firefox Help > Troubleshooting Information > Refresh Firefox.
By following these steps, you should be able to resolve the issue with hyperlinks not opening in Word documents while using Firefox on Windows 10.