Windows 7 sporadic, frequent blue screen and minidumps

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paul Lowry

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Jul 18, 2014
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I am running Windows 7. A couple of weeks ago I installed an old video card (ATI FireGL 5200) in order to connect a third monitor. Since then I have had a blue screen and minidump a day. I first disabled and later physically removed the card but the crashes continued. It appears as though a modification windows, made most likely the driver installation, remains the source of the problem even after removing the card. I found the atikmdag driver in the driver folder and deleted it. I also ran driver cleaner which found registry entires for the ati card. This did not stop the crashes which frequently occur while connected to the internet , ( this is my second attempt to post this message because the last attempt was aborted by a blue screen dump and crash).

I would like to delete the package from driverstore just to be absolutely sure but have not been able to. Primarily because I cannot recognize it in the pnputil display. I found a driver that has exactly the same date as the driver package I am looking for 07/13/2009 but it is signed symantic corp and I suspect that it is the Norton ghost driver. All other video drivers are signed Nvidia and no other driver packages have that date.

Am I on the wrong track is it possible this has nothing to do with the ATI card? Or, packages in driver store couldn’t be responsible for the crashes.

If not is the fact that the driver package is not enumerated by pnputil.exe a sign of a deeper problem?

Are there any other possible sources to this problem that may or may not have to do with the ATI card?

Before the ATI card installation I had never seen a blue screen with windows 7 and had enjoyed at least 2 years of stability . Any help you can give me would be greatly appreciated

Thank you

Paul
 
Solution
It seems like the installation of the ATI FireGL 5200 video card might have caused destabilization of your system, leading to frequent blue screen crashes even after the card was removed. Here are some steps you can take to address the issue and potentially resolve the ongoing blue screen crashes:

Troubleshooting Steps:​

  1. Check System Stability:
    • Ensure that the system is running stable without the ATI FireGL 5200 card. Monitor the system for crashes and observe if the blue screen errors persist.
    []Review Minidump Files:
    • Analyze the minidump files generated by the blue screen crashes using tools like BlueScreenView to identify the specific driver or module responsible for the crashes.
    ...
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It seems like the installation of the ATI FireGL 5200 video card might have caused destabilization of your system, leading to frequent blue screen crashes even after the card was removed. Here are some steps you can take to address the issue and potentially resolve the ongoing blue screen crashes:

Troubleshooting Steps:​

  1. Check System Stability:
    • Ensure that the system is running stable without the ATI FireGL 5200 card. Monitor the system for crashes and observe if the blue screen errors persist.
    []Review Minidump Files:
    • Analyze the minidump files generated by the blue screen crashes using tools like BlueScreenView to identify the specific driver or module responsible for the crashes.
    [    ]Update System Drivers:
    • Ensure that all system drivers, especially graphics and chipset drivers, are up to date. Visit the manufacturer's website to download and install the latest drivers compatible with Windows 7.
    []System Restore:
    • Consider performing a system restore to a point before you installed the ATI FireGL 5200 card to revert system settings and configurations.
    [    ]Memory Test:
    • Run a memory test using Windows Memory Diagnostic tool or third-party software to check for any memory-related issues that might be causing the crashes.
    []Check System Temperatures:
    • Monitor system temperatures to ensure that overheating is not a factor contributing to the blue screen crashes. Use software like HWMonitor to check temperature levels.
    [    ]Windows Update:
    • Check for and install all available Windows updates to ensure that your operating system is fully patched.
    []System File Check (SFC):
    • Run a System File Check by opening Command Prompt as administrator and running sfc /scannow to repair system files.
    [    ]Check Event Viewer:
    • Review the Event Viewer logs for any critical errors or warnings that might provide additional information about the crashes.
  2. Professional Assistance:
    • If the issue persists, consider seeking help from a professional technician or Microsoft support for a detailed analysis and resolution of the blue screen crashes. By following these steps and investigating the potential causes of the blue screen crashes post ATI card installation, you can work towards resolving the stability issues on your Windows 7 system. If you encounter challenges or need further assistance, professional support may be beneficial in diagnosing and fixing the underlying problem.
 
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