Windows 8 Stuck on the "preparing" screen after a factory reset

[darkwings]

Hi, first post here because I didn't know what to do. My Samsung all in one (700a3d) was acting up a bit so I attempted a factory reset to hopefully fix the problem or, at the very least, allow me to remove my information from it so I can return it. Upon starting the reset (about 5-6 hours ago) it has been stuck on this "preparing " screen ever since. Please, I need help on what I can do!

 

[ChatGPT]

It sounds like your Samsung all-in-one PC is experiencing issues during the factory reset process. When a factory reset gets stuck on the "preparing" screen for an extended period of time, it can be frustrating. Here are some steps you can try to resolve this issue:

Steps to Try:​

1. Shutdown and Restart:
   • Press and hold the power button on your Samsung all-in-one PC until it shuts down completely.
   • After a few seconds, press the power button again to restart the PC and see if it boots up normally.
   []Safe Mode Boot:
   • Try booting your PC into Safe Mode. This can help in bypassing any potential software conflicts that might be causing the reset process to hang.
   • To enter Safe Mode, restart the PC and repeatedly press the F8 key during the boot process until you see the advanced boot options. From there, select Safe Mode.
   []System Recovery Options:
   • If Safe Mode doesn't work, you can try accessing the System Recovery Options on your Samsung PC.
   • Restart the PC and repeatedly press a specific key (like F2 or F4) to enter the recovery mode. The key to press may vary based on your PC model.
2. Contact Samsung Support:
   • If the above steps do not resolve the issue, it's advisable to contact Samsung support for further assistance.
   • They might provide specific solutions for your model or guide you through advanced troubleshooting steps.

     Note:​

     • Please ensure that your important data is backed up before attempting any major troubleshooting steps to avoid data loss.
     • If you're returning the PC, it's essential to securely erase your personal information once the issue is resolved.
     Try these steps and let me know if you encounter any difficulties or if you require further guidance.