Sudden and Unexpected Blue Screen of Death, here are the dump and system files

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by AttorneyGeneral, Oct 10, 2012.

  1. AttorneyGeneral

    AttorneyGeneral New Member

    Joined:
    Oct 10, 2012
    Messages:
    4
    Likes Received:
    0
    I built this system early 2011, Ive been using it for well over a year with 0 issues, I stay up to date on all my drivers, graphics, BIOS, and others... I was watching a movie on NetFlix through Firefox last night then my screen started to artifact and boom, BSOD! My temperatures are all low and I have never overclocked a thing in my system, everything is running at Stock speeds and I even went ahead and made sure to reload all the defaults in case something had changed somehow on its own.... I mostly use the rig for gaming and web surfing, nothing too intense. Im a graphic designer and my job basically relies on my computer so any help would be greatly appreciated, I went ahead and found the dump and system file that Windows 7 64 Bit Generated as I see that has helped others here on the forum.... I have filled out my entire System Specs on my profile and here are the dump files....

    Thank you ahead of time for your help, its greatly, and I mean GREATLY appreciated.
     

    Attached Files:

  2. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
    Mar 22, 2010
    Messages:
    3,048
    Likes Received:
    83
    Please provide this information for a more complete analysis: http://windows7forums.com/blue-screen-death-bsod/38837-how-ask-help-bsod-problem.html

    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [DEL] DuplexSecure - FAQ [/DEL] Link broken as of 21 Jul 2012
    New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
    Alternate link: Disc-Tools.com
    Manual procedure here: Registry and SPTD problems | DAEMON Pro Help

    If overclocking, please stop while we're troubleshooting

    If this doesn't fix things up, please run these free hardware diagnostics: Hardware Diagnostics

    Analysis:
    The following is for information purposes only.
    Code:
    [font=lucida console]**************************Wed Oct 10 07:19:02.146 2012 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\101012-92056-01.dmp]
    Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (4 procs) Free x64
    Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
    System Uptime:[B]0 days 0:00:16.662[/B]
    BugCheck Code: [B]BugCheck 124, {0, fffffa8007e65038, 0, 0}[/B]
    Probably caused by :[B]AuthenticAMD[/B]
    BugCheck Info: [B]WHEA_UNCORRECTABLE_ERROR (124)[/B]
    BUGCHECK_STR:  0x124_AuthenticAMD
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME: [B]System[/B]
    FAILURE_BUCKET_ID: [B]X64_0x124_AuthenticAMD_PROCESSOR_CACHE_PRV[/B]
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Wed Oct 10 07:19:02.146 2012 (UTC - 4:00)**************************
    [/font]

    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    [font=lucida console]**************************Wed Oct 10 07:19:02.146 2012 (UTC - 4:00)**************************
    jraid.sys               Mon Jan 11 06:28:18 2010 (4B4B0B52)
    AtiPcie64.sys           Wed Mar 10 09:33:45 2010 (4B97ADC9)
    amdxata.sys             Fri Mar 19 12:18:18 2010 (4BA3A3CA)
    SmartDefragDriver.sys   Fri Nov 26 04:29:40 2010 (4CEF7E04)
    [COLOR=RED][B]sptd.sys                Tue Jan  3 19:01:58 2012 (4F0396F6)[/B][/COLOR]
    [/font]
    http://www.carrona.org/drivers/driver.php?id=jraid.sys
    http://www.carrona.org/drivers/driver.php?id=AtiPcie64.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=SmartDefragDriver.sys
    http://www.carrona.org/drivers/driver.php?id=sptd.sys
     
  3. AttorneyGeneral

    AttorneyGeneral New Member

    Joined:
    Oct 10, 2012
    Messages:
    4
    Likes Received:
    0
    Thank you for the advice so far, I went ahead and deleted sptd.sys using the steps you provided and to no avail, I am still getting the BSOD even after the uninstall, I cleaned the registry and rebooted, and still received the BSOD... Here is everything you asked me to do regarding the further steps, I collected all the data using the Win7 Diagnostic Tool you provided as well as all the screenshots from CPU-Z in there as well, one screen shot of all the tabs as suggested. Thank you for looking into this further. I am stumped..... Here are the files in .zip format...View attachment W7F_10-10-2012.zip
     
  4. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
    Mar 22, 2010
    Messages:
    3,048
    Likes Received:
    83
    In my experience it averages 2 pages of posts to fix most BSOD issues - with some taking even longer. Please be patient as not all info shows up in the dump files every time.

    In this case we come to find out that there's several different errors that showed up in the latest memory dumps(common with low-level driver issues and hardware issues)

    First is that the Daemon Tools driver - sptd.sys - was still present in one of the memory dumps. Since it's not present in the most recent, we'll have to assume that it's been uninstalled (but keep an eye out for it just in case).

    Next, AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Win7 systems.
    Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

    If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.

    Next, your Razer Lycosa drivers date from 2008 and are known to cause BSOD's on Win7 systems. Please update the drivers to the latest available, Win7 compatible drivers from the Razer website.

    Next, there's a copy protection program on your system that dates from 2009. Most likely it came from installing the viewer for a DVD movie - but that's not 100% certain. If you can't locate the program to uinstall, post back for detailed instructions on removing it (we'll do this if all else fails).

    Also, I noted PeerBlock on your system. While there's no direct evidence of problems with this program, I have to suspect it because of previous issues. Please un-install it. Feel free to reinstall it once the BSOD's have stopped

    I've also seen issues with Advanced System Care conflicting with other security programs - please un-install it also

    Please update your NEC Electronics USB 3.0 Host Controller Drivers - they date from 2010 and have had previous issues w/BSOD's.

    Finally, one of the memory dumps blames your video drivers. Please follow the suggestions at this topic for troubleshooting that: STOP 0x116: VIDEO_TDR_ERROR troubleshooting - Windows 7 Forums

    Here's some links for the drivers that need updating:
    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    Lycosa.sys Fri Jan 18 03:51:42 2008 (4790689E)
    Razer Tarantula Keyboard Driver
    http://www.carrona.org/drivers/driver.php?id=Lycosa.sys

    lirsgt.sys Sun May 17 09:06:57 2009 (4A100BF1)
    part of a Copy Protection platform developed by Tages SA
    http://www.carrona.org/drivers/driver.php?id=lirsgt.sys

    atksgt.sys Sun May 17 09:36:34 2009 (4A1012E2)
    part of a Copy Protection platform developed by Tages SA
    http://www.carrona.org/drivers/driver.php?id=atksgt.sys

    nusb3hub.sys Thu Apr 22 21:34:35 2010 (4BD0F92B)
    NEC Electronics USB 3.0 Host Controller Driver (previous issues w/BSOD's)
    http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys

    nusb3xhc.sys Thu Apr 22 21:34:36 2010 (4BD0F92C)
    NEC Electronics USB 3.0 Host Controller Driver (previous issues w/BSOD's)
    http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys

    pbfilter.sys Sat Nov 6 22:23:54 2010 (4CD60DBA)
    Peerblock
    http://www.carrona.org/drivers/driver.php?id=pbfilter.sys

    AODDriver2.sys Tue Mar 6 04:55:00 2012 (4F55DEF4)
    AMD Overdrive; also in EasyTune6 for Gigabyte motherboard
    http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys

    Analysis:
    The following is for information purposes only.
    Code:
    [FONT=lucida console]**************************Wed Oct 10 09:35:52.500 2012 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\101012-34959-01.dmp]
    Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (3 procs) Free x64
    Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
    System Uptime:[B]0 days 0:20:45.952[/B]
    BugCheck Code: [B]BugCheck 124, {0, fffffa8007e9b028, b669c000, 175}[/B]
    Probably caused by :[B]AuthenticAMD[/B]
    BugCheck Info: [B]WHEA_UNCORRECTABLE_ERROR (124)[/B]
    BUGCHECK_STR:  0x124_AuthenticAMD
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME: [B]TrustedInstall[/B]
    FAILURE_BUCKET_ID: [B]X64_0x124_AuthenticAMD_PROCESSOR_CACHE[/B]
      BIOS Version                  3029   
      BIOS Release Date             07/05/2012
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Wed Oct 10 01:59:24.670 2012 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\101012-27128-01.dmp]
    Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (4 procs) Free x64
    Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
    System Uptime:[B]6 days 20:03:35.841[/B]
    BugCheck Code: [B]BugCheck 116, {fffffa8012422380, fffff8800430726c, 0, 2}[/B]
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    *** WARNING: Unable to verify checksum for win32k.sys
    Probably caused by :[B]atikmpag.sys ( atikmpag+926c )[/B]
    BugCheck Info: [B]VIDEO_TDR_FAILURE (116)[/B]
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    BUGCHECK_STR:  0x116
    PROCESS_NAME: [B]System[/B]
    FAILURE_BUCKET_ID: [B]X64_0x116_IMAGE_atikmpag.sys[/B]
      BIOS Version                  1902   
      BIOS Release Date             02/17/2011
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Wed Oct 10 09:35:52.500 2012 (UTC - 4:00)**************************
    [/FONT]

    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    [FONT=lucida console]**************************Wed Oct 10 09:35:52.500 2012 (UTC - 4:00)**************************
    [COLOR=RED][B]Lycosa.sys                  Fri Jan 18 03:51:42 2008 (4790689E)[/B][/COLOR]
    [COLOR=RED][B]lirsgt.sys                  Sun May 17 09:06:57 2009 (4A100BF1)[/B][/COLOR]
    [COLOR=RED][B]atksgt.sys                  Sun May 17 09:36:34 2009 (4A1012E2)[/B][/COLOR]
    AsUpIO.sys                  Sun Jul  5 22:21:38 2009 (4A515FB2)
    ASACPI.sys                  Wed Jul 15 23:31:29 2009 (4A5E9F11)
    jraid.sys                   Mon Jan 11 06:28:18 2010 (4B4B0B52)
    amdiox64.sys                Thu Feb 18 10:17:53 2010 (4B7D5A21)
    AtiPcie64.sys               Wed Mar 10 09:33:45 2010 (4B97ADC9)
    amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
    AsIO.sys                    Thu Apr 22 07:18:03 2010 (4BD0306B)
    [COLOR=#ff0000][B]nusb3hub.sys                Thu Apr 22 21:34:35 2010 (4BD0F92B)
    nusb3xhc.sys                Thu Apr 22 21:34:36 2010 (4BD0F92C)
    [/B][/COLOR]RTKVHD64.sys                Wed Apr  6 03:30:01 2011 (4D9C1679)
    Rt64win7.sys                Fri Jun 10 02:33:15 2011 (4DF1BAAB)
    SASKUTIL64.SYS              Tue Jul 12 17:00:01 2011 (4E1CB5D1)
    SASDIFSV64.SYS              Thu Jul 21 19:03:00 2011 (4E28B024)
    regfilter.sys               Fri Sep 16 05:12:03 2011 (4E7312E3)
    [COLOR=RED][B]AODDriver2.sys              Tue Mar  6 04:55:00 2012 (4F55DEF4)[/B][/COLOR]
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    AtihdW76.sys                Fri May 11 04:25:40 2012 (4FACCD04)
    atikmpag.sys                Fri Jul 27 21:14:47 2012 (50133D07)
    atikmdag.sys                Fri Jul 27 21:48:09 2012 (501344D9)
    mbam.sys                    Mon Aug 20 12:49:41 2012 (50326AA5)
    MpFilter.sys                Thu Aug 23 19:03:14 2012 (5036B6B2)
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Wed Oct 10 01:59:24.670 2012 (UTC - 4:00)**************************
    pbfilter.sys                Sat Nov  6 22:23:54 2010 (4CD60DBA)
    SmartDefragDriver.sys       Fri Nov 26 04:29:40 2010 (4CEF7E04)
    speedfan.sys                Fri Mar 18 12:08:46 2011 (4D83838E)
    UrlFilter.sys               Fri Sep 16 03:46:34 2011 (4E72FEDA)
    agi83i4s.SYS                Tue Dec 27 17:30:45 2011 (4EFA4715)
    [COLOR=RED][B]sptd.sys                    Tue Jan  3 19:01:58 2012 (4F0396F6)[/B][/COLOR]
    FileMonitor.sys             Thu Jan  5 05:03:38 2012 (4F05757A)
    [/FONT]
    http://www.carrona.org/drivers/driver.php?id=Lycosa.sys
    http://www.carrona.org/drivers/driver.php?id=lirsgt.sys
    http://www.carrona.org/drivers/driver.php?id=atksgt.sys
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
    http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
    http://www.carrona.org/drivers/driver.php?id=jraid.sys
    http://www.carrona.org/drivers/driver.php?id=amdiox64.sys
    http://www.carrona.org/drivers/driver.php?id=AtiPcie64.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys
    http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys
    http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
    http://www.carrona.org/drivers/driver.php?id=SASKUTIL64.SYS
    http://www.carrona.org/drivers/driver.php?id=SASDIFSV64.SYS
    http://www.carrona.org/drivers/driver.php?id=regfilter.sys
    http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=mbam.sys
    http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
    http://www.carrona.org/drivers/driver.php?id=pbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=SmartDefragDriver.sys
    http://www.carrona.org/drivers/driver.php?id=speedfan.sys
    http://www.carrona.org/drivers/driver.php?id=UrlFilter.sys
    agi83i4s.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed. This is a Daemon Tools dynamically assigned driver.
    http://www.carrona.org/drivers/driver.php?id=sptd.sys
    http://www.carrona.org/drivers/driver.php?id=FileMonitor.sys
     
    #4 usasma, Oct 10, 2012
    Last edited: Oct 10, 2012

Share This Page

Loading...