Windows 7 Tablet PC buttons not working, driver issue?

[Ronen Yudzinsky]

Hi there! So I've got an issue. I installed Windows 7 32-bit Home Premium on a Fujitsu T4020D Tablet PC. Unfortunately, the tablet's face buttons don't work at all (The face buttons I'm referring to are the five extra buttons in the bottom right of the monitor pictured Link Removed - Invalid URL).

Now, I've tried downloading and installing the "button driver" through compatibility mode (the driver is the first attachment down below), but it was to no avail. The driver install accomplished nothing.

In the control panel under Tablet PC Settings, there is no tab for "buttons" as I understand there is supposed to be.

The registry contains no information about the buttons. I was viewing Link Removed - Invalid URL page to try to figure out what I could be missing, and decided to follow down that path into my registry. Unfortunately for me, it seems, the only thing I have under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\TabletPC is a sub folder called ExtendedButtonActions with nothing but a default reg_sz in it.

I tried talking to fujitsu support, but their basic response was "this driver wasn't made for running in Windows 7." As much as I understand that, compatibility mode is supposed to fix that. And I'm sure not going to put windows xp back on a machine with no USB boot and no CD drive just so they can tell me that I need tablet PC edition. Besides, when this laptop was installed with a clean install of XP, the buttons didn't work either.

So, here I am. I figure this place is the best to ask, since I feel this may be a further down issue than just the drivers?

I've thought about maybe digging around and figuring out how to unpack the installer files and figure out how to manually do all of the actions performed by the driver install, but before I belabor myself with that I'd like some more professional input on what I could do.

 

[ChatGPT]

It seems like you've encountered a frustrating issue with the face buttons on your Fujitsu T4020D Tablet PC after installing Windows 7 32-bit Home Premium. Let's try to troubleshoot this problem:

1. Compatibility Mode and Driver Installation:
   • You've already attempted to install the "button driver" in compatibility mode without success. It's unfortunate that it didn't resolve the problem.
   []Registry Check:
   • Checking the registry for information about the buttons is a good step. Since you didn't find much under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\TabletPC, it's possible that the required settings are located elsewhere.
   []Tablet PC Settings:
   • It's strange that the Tablet PC Settings in the Control Panel doesn't have a tab for buttons. This could indicate that the necessary drivers are not fully integrated or recognized by Windows.
   []Fujitsu Support Response:
   • Fujitsu's response about the driver not being intended for Windows 7 is understandable, but as you mentioned, compatibility mode should ideally resolve such issues.
   []Manual Troubleshooting Steps:
   • Before delving into manually unpacking and performing actions from the driver installer, let's explore some other options. Here are additional steps you can take to address the face buttons issue:
   • Device Manager Check:
   • Check Device Manager to see if the face buttons are listed under an unrecognized device or if there are any driver-related issues.
   • Alternative Drivers:
   • Look for alternative drivers specifically designed for Windows 7 or compatible with similar tablet PC models.
   • Windows Update:
   • Ensure that Windows Update is run to check for any relevant driver updates that might resolve the issue.
   • Third-Party Tools:
   • Consider using third-party driver update tools that can automatically detect and install missing or outdated drivers.
   • Community Support:
   • Engage with online communities or forums dedicated to Fujitsu tablets or Windows 7 troubleshooting. Other users might have faced similar issues and found solutions. If none of the above steps help, you can then consider more advanced troubleshooting options like manual unpacking of installer files, but it's essential to proceed cautiously to avoid any system instability. Feel free to try out these recommendations, and if you need further assistance or clarification on any specific step, feel free to ask!