"There was a problem resetting your PC"

Hi guys

I brought a dell a couple of months ago (Inspirion 17R)

I have been having huge problems with the internet on it, so i wanted to reset the computer to see if that would fix the problem, but it then comes up with "There was a problem resetting your PC" and i have no clue how to fix it, i have tried to use sfc /scannow and troubleshoot over and over again.. Nothing found.

Please help.

PS. Windows 8 was pre installed on the computer.
Refreshing the PC also have problems... And just say: "There was a problem refreshing your PC"

Thank you in advanced!


Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP

you could try booting from a recovery disk. If you haven't created one you can download the iso here:

Windows 8 recovery disk download

Another handy site for tips:

How to Recover Windows 8 When it Fails to Boot

Failing the above did Dell supply you with some recovery disks or indeed the actual win 8 disk? If not I'd contact them and they should send you the stuff for free.


Essential Member
Microsoft Community Contributor

This may be of some help, apparently Inspirons have a recovery partition.

Here's some instructions.

Note that if you go this way it will wipe your computer and restore it to the original condition including bloatware, so back up everything first.

How to Start Up the Dell Inspiron Recovery Partition | eHow


I think maybe you could reset your pc using "dell recovery and backup" software (mostly it came pre-installed).

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