Windows 7 "This program is not responding" message when closing a program

[Najwan Panachri]

Hello everyone,

I've just installed a PDF reader software on my computer. The software is working properly, but everytime I close that software, there is a warning message that the program has stopped working. But, anyway, the software seems to work well.

Could anyone tell me how to solve that problem, so everytime I close that program, I will not get that warning message anymore?

I would like to thank for your answer.

 

[kemical]

Hi Najwan,
have you checked the applications support page? If you can't find it post the name of the app and we'll take a look for you.

 

[Najwan Panachri]

Hello,

The name of the software is Adobe Acrobat 8 Professional.

Thank you.

 

[kemical]

I had a look but nothing popped up although a deeper search might produce better results.
Community: Downloading, Installing, Setting Up |Adobe Community


I always use this application: Free PDF Reader | PDF Viewer Download | Foxit Reader

 

[Neemobeer]

Have you simply tried re-installing the application? I would also look in event viewer > application log and see if there are any associated error messages for Adobe

 

[Najwan Panachri]

Hello,
I've tried reinstalling the software but the problem still remains.

 

[kemical]

Adobe do have a troubleshooting page but I think you've tried almost everything. Still... You never know it's possibly worth a look.
Troubleshoot Windows system errors, freezes | Adobe software

Failing that try what Neemobeer suggests about checking the Event viewer.

 

[Jamie Kaler]

Thanks for the post. Very helpful!