Too many BSOD's Please help

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by godan, Aug 22, 2010.

  1. godan

    godan New Member

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    :mad: I have been getting numerous BSOD's. Can you check my minidump files to see if there is anything obvious. System is MotherBoard ASROCK A780GXE/128M, AMD 435 rana triple core CPU, 4 Gigs of Oz ram DDR2 1066 I think. Thanks in advance...Files attached I hope.
     

    Attached Files:

  2. TorrentG

    TorrentG Banned

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    Hi and welcome.

    No, nothing obvious which is in 95% of the cases anyhow. Let's see what we can do though:

    1) Update these Microsoft keyboard and mouse drivers:

    Code:
    NuidFltr NuidFltr.sys Fri May 08 04:53:31 2009
    point64k point64k.sys Fri May 08 04:53:29 2009
    https://www.microsoft.com/uk/hardware/download/download.aspx?category=MK

    2) Uninstall Wondershare software. (Important to do.)

    3) This driver is definitely faulty under Windows 7. It's your Realtek network driver. Please update it:

    Code:
    Rt64win7 Rt64win7.sys Thu Feb 26 04:04:13 2009
    Realtek

    4) This step is only necessary if issues persist: Uninstall SuperAntiSpyware

    ---------

    Good luck and please tell us how it goes after. Post new crashes and we can take things from there if need be, to see what you might have missed. Enjoy.
     
    Mike and (deleted member) like this.
  3. godan

    godan New Member

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    Excellent information. I did all you suggested. I had trouble figuring out what the wondershare software was but found it to be wsdrivers for audio and there were 4 of them which I deleted all. I even deleted superantispyware which I hardly ever use anyway. I will keep you posted if I have further blue screens...Thank you again..very much.
     
  4. TorrentG

    TorrentG Banned

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    Very welcome.

    Yep, please keep us updated on how it's going.
     
  5. godan

    godan New Member

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    Question about wondershare. Am I right that the wsaudio device drivers are what you referred to. And if so is it a virus. Other than deleting the drivers, anything more to do to remove wondershare...It doesn't show up in control panel - programs to uninstall. Thanks.
     
  6. TorrentG

    TorrentG Banned

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    Yes, precisely.
    Code:
    WsAudio_DeviceS_1_ WsAudio_DeviceS(1).sys Thu Jul 23 08:04:10 2009
    WsAudio_DeviceS_2_ WsAudio_DeviceS(2).sys Thu Jul 23 08:04:10 2009
    WsAudio_DeviceS_3_ WsAudio_DeviceS(3).sys Thu Jul 23 08:04:10 2009
    WsAudio_DeviceS_4_ WsAudio_DeviceS(4).sys Thu Jul 23 08:04:10 2009
    WsAudio_DeviceS_5_ WsAudio_DeviceS(5).sys Thu Jul 23 08:04:10 2009
    Code:
     Image path: \SystemRoot\system32\drivers\WsAudio_DeviceS(1).sys
        Image name: WsAudio_DeviceS(1).sys
        Timestamp:        Thu Jul 23 08:04:10 2009 (4A6851BA)
        CheckSum:         000135B1
        ImageSize:        0000B000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    You can upload one or all to Jotti's malware scan to see if they're malware. Other than that, it does seem to be part of Wondershare software.

    Reference: Wsaudio_devices(1).sys driver | What is Wsaudio_devices(1).sys file?

    In any case, they need to be uninstalled since their date is from before Windows 7 was release. This is very likely one source of issues that needs to be resolved.
     
  7. godan

    godan New Member

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    Re: Too many BSOD's Please help (Got another one)

    Well this morning I got another Blue Screen. This is after I deleted suggested files from previous post. I was watching a streaming video through IE 8 when it froze started studdering then went to blue screen. I have attached the minidump. I would much appreciate if you could view it and make any suggestions you can. Thanks.
     

    Attached Files:

  8. TorrentG

    TorrentG Banned

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    Re: Too many BSOD's Please help (Got another one)

    Code:
    NuidFltr NuidFltr.sys Fri May 08 04:53:31 2009
    has not been updated yet from Microsoft's web page linked to above.

    -----

    Also, it's important to delete this driver at C:\Windows\System32\drivers and then reboot:

    Code:
    pcouffin pcouffin.sys Tue Dec 05 09:39:30 2006
    It will break the CD/DVD software you have that installed it. Uninstall the software itself too, if you know which it is.
     
    #8 TorrentG, Aug 25, 2010
    Last edited: Aug 25, 2010
  9. godan

    godan New Member

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    Thanks for the quick response. To delete the pcouffin.sys should I go to c-windows-sys32 find it and delete it there? Or delete the cd/dvd rom from device manager. On the NuidFltr.sys I did get the microsoft updates for the keyboard and mouse. Any thoughts on if this driver is for keyboard or mouse. I will reinstall. Thanks.
     
  10. godan

    godan New Member

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    I checked and the mouse and keyboard drivers were updated to version 7.10.344.0. Which is suppose to be the most up to date version for win7 64 bit. So the NuidFltr.sys must not have been updated in the new software. I have been searching to see if that particular driver as an update is anywhere else for download. I can't find it elsewhere. Any thoughts? Thanks. P.S. I deleted the pcouffin from the windows folder and the software I think needed it.
     
  11. TorrentG

    TorrentG Banned

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    Good about deleting pcouffin.sys.

    If you have a new crash, please post the crash dump and we will take things from there.

    Good chances things may be well now. If not, we'll see about the NuidFltr.sys keyboard driver.
     
  12. godan

    godan New Member

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    Had another Crash. This is the first one in 4 days...I thought I was out of the woods...but guess not. I was surfing the internet when this blue screen occurred. I am really considering Formatting and reinstalling the operating system. I plan on holding off to see what you feel this minidump is about. Thanks for all your help...Your the best.
     

    Attached Files:

    #12 godan, Aug 29, 2010
    Last edited: Aug 29, 2010
  13. godan

    godan New Member

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    Well...Here is another one. 2nd one this AM...Thanks.
     

    Attached Files:

  14. godan

    godan New Member

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    TorrentG, Have you had a chance to look at my last 2 minidumps and any suggestions? Thanks.
     
  15. cybercore

    cybercore New Member

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    Both your latest dumps point to drivers fault.


    082910-20716-01.dmp

    BugCheck A, {3bb9eca5, d, 0, fffff80002afa873}
    Probably caused by : ntkrnlmp.exe (nt!RtlDispatchException+1f3)
    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high. This is usually
    caused by drivers using improper addresses
    CUSTOMER_CRASH_COUNT: 1
    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
    BUGCHECK_STR: 0xA
    PROCESS_NAME: System
    FAILURE_BUCKET_ID: X64_0xA_nt!





    082910-19390-01.dmp

    BugCheck 24, {1904fb, fffff8800860e158, fffff8800860d9c0, fffff80002b840a0}
    Probably caused by : fileinfo.sys (fileinfo!FIPostReadWriteCallback+f2)
    CUSTOMER_CRASH_COUNT: 1
    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
    PROCESS_NAME: rundll32.exe
    CURRENT_IRQL: 0
    IMAGE_NAME: fileinfo.sys (Microsoft)
    FAILURE_BUCKET_ID: X64_0x24_fileinfo!FIPostReadWriteCallback+f2




    ckldrv.sys Mon Mar 17 18:46:29 2008
    unknown, I'd recommend scanning your system for malware

    GEARAspiWDM.sys Mon May 18 15:17:04 2009
    by GEAR Software Inc (GEAR Software - DVD Mastering Software & CD Burning Software & GEAR PRO Mastering)

    P17.sys Fri Oct 16 09:44:53 2009
    Creative audio, there should be a newer version of this
     
  16. TorrentG

    TorrentG Banned

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    Uninstall the software that installed this old driver that Cybercore mentioned:

    Code:
    ckldrv   ckldrv.sys   Mon Mar 17 12:46:29 2008
    Helpful links for you to see which software that might be:

    ckldrv.sys Windows process - What is it?

    Ckldrv.sys | what is Ckldrv.sys file?

    ---------

    When done, reboot and then check C:\Windows\System32\ folder for that above driver to be gone now. It should be.
     

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