Windows 7 Troubleshooting Random Laptop Shutdowns: Error Messages and DMP File Issues

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wizilice

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Jan 4, 2012
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Lately my laptop have been shutting down randomly..
Link Removed due to 404 ErrorLink Removed due to 404 Error
When I turn it on again I get this message. What could be my error? Fans are working but I don't know if temperature is alarming..
Link Removed due to 404 Error

then my computer specs:
.Link Removed due to 404 Error

I'm also told to look into a .dmp file and .xml for the problem.. (I can't open the dmp file for some reason and the .xml doesn't exist.) AppData\Local\Temp\WER-84646-0.sysdata.xml

Any help appreciated.
 
Solution
Hi wizilice and Welcome to The Forum.

STOP 0x00000124: WHEA_UNCORRECTABLE_ERROR
Usual causes: Hardware, Incompatibility, May be driver corruption.

Your dump file lists hardware as the probable cause.
Old and incompatible drivers can and do cause issues with Windows 7, often giving false error codes. Random stop codes can often indicate hardware issues.


You're getting a stop0x124, which means blame the hardware.

Stop 0x124 Checks
  • Ensure that none of the hardware is being over-clocked.
  • Ensure that the machine is adequately cooled. Chase out those dust bunnies!
  • Make sure all hardware related drivers are up to date.
  • Possibly update the motherboard BIOS according to the manufacturer's instructions...
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Hi wizilice and Welcome to The Forum.

STOP 0x00000124: WHEA_UNCORRECTABLE_ERROR
Usual causes: Hardware, Incompatibility, May be driver corruption.

Your dump file lists hardware as the probable cause.
Old and incompatible drivers can and do cause issues with Windows 7, often giving false error codes. Random stop codes can often indicate hardware issues.


You're getting a stop0x124, which means blame the hardware.

Stop 0x124 Checks
  • Ensure that none of the hardware is being over-clocked.
  • Ensure that the machine is adequately cooled. Chase out those dust bunnies!
  • Make sure all hardware related drivers are up to date.
  • Possibly update the motherboard BIOS according to the manufacturer's instructions.
  • Always keep The Windows system itself up to date.
See this post by H2S04 for additional pointers: Stop 0x124 - what to try.


As a Priority:

sptd.sys Tue Aug 24 07:11:05 2010 The sptd.sys driver is notorious for causing BSOD's with Windows 7. It's a driver used and installed along with Daemon Tools and Alcohol 120 which you'll also have to uninstall.
Then use the correct (32bit or 64bit) download from Link Removed to uninstall the SPTD.SYS driver.
Make sure to select the uninstall button! DO NOT SELECT INSTALL!!


Drivers that pre-date Windows 7. Update:

giveio.sys Thu Apr 04 03:33:25 1996 ADC Analyzer/SwiftForth/Disspy - ?SpeedFan?

TVALZ_O.SYS Fri Nov 09 03:07:46 2007 Link Removed due to 404 Error


Bugcheck Analysis:
Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, 86798024, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 00000000, Machine Check Exception
Arg2: 86798024, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
8d317cc4 82cedb6d 86798008 82d848a8 82d848a0 nt!WheapCreateTriageDumpFromPreviousSession+0x32
8d317ce4 82cee997 82d848a0 86798008 82d848d0 nt!WheapProcessWorkQueueItem+0x56
8d317d00 82c99a6b 82d848a0 00000000 8570b4c0 nt!WheapWorkQueueWorkerRoutine+0x1f
8d317d50 82e24fda 00000001 a9b87e78 00000000 nt!ExpWorkerThread+0x10d
8d317d90 82ccd1f9 82c9995e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV

BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV


Drivers:
Code: 
8af52000 8af9a000   ACPI     ACPI.sys     Sat Nov 20 08:37:52 2010 (4CE788E0)
8b081000 8b08a000   amdxata  amdxata.sys  Fri Mar 19 16:19:01 2010 (4BA3A3F5)
8b055000 8b05e000   atapi    atapi.sys    Tue Jul 14 00:11:15 2009 (4A5BBF13)
8b05e000 8b081000   ataport  ataport.SYS  Sat Nov 20 08:38:00 2010 (4CE788E8)
8b6cd000 8b6d0f80   AVGIDSEH AVGIDSEH.Sys Tue Feb 22 05:22:33 2011 (4D634819)
8b6c6000 8b6cc500   avgrkx86 avgrkx86.sys Wed Mar 16 14:05:26 2011 (4D80C3A6)
8aff0000 8affb000   BATTC    BATTC.SYS    Tue Jul 14 00:19:15 2009 (4A5BC0F3)
83236000 8323e000   BOOTVID  BOOTVID.dll  Tue Jul 14 02:04:34 2009 (4A5BD9A2)
83280000 8332b000   CI       CI.dll       Sat Nov 20 12:05:17 2010 (4CE7B97D)
8b6a1000 8b6c6000   CLASSPNP CLASSPNP.SYS Tue Jul 14 00:11:20 2009 (4A5BBF18)
8323e000 83280000   CLFS     CLFS.SYS     Tue Jul 14 00:11:10 2009 (4A5BBF0E)
8b260000 8b2bd000   cng      cng.sys      Tue Jul 14 00:32:55 2009 (4A5BC427)
8afe8000 8aff0000   compbatt compbatt.sys Tue Jul 14 00:19:18 2009 (4A5BC0F6)
8b6d1000 8b6de000   crashdmp crashdmp.sys Tue Jul 14 00:45:50 2009 (4A5BC72E)
8b690000 8b6a1000   disk     disk.sys     Tue Jul 14 00:11:28 2009 (4A5BBF20)
8b6e9000 8b6f2000   dump_atapi dump_atapi.sys Tue Jul 14 00:11:15 2009 (4A5BBF13)
8b6de000 8b6e9000   dump_ataport dump_ataport.sys Tue Jul 14 00:11:16 2009 (4A5BBF14)
8b6f2000 8b703000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 00:12:47 2009 (4A5BBF6F)
8b0be000 8b0cf000   fileinfo fileinfo.sys Tue Jul 14 00:21:51 2009 (4A5BC18F)
8b08a000 8b0be000   fltmgr   fltmgr.sys   Tue Jul 14 00:11:13 2009 (4A5BBF11)
8b2cb000 8b2d4000   Fs_Rec   Fs_Rec.sys   Tue Jul 14 00:11:14 2009 (4A5BBF12)
8b65e000 8b690000   fvevol   fvevol.sys   Sat Nov 20 08:40:22 2010 (4CE78976)
8b583000 8b5b4000   fwpkclnt fwpkclnt.sys Sat Nov 20 08:39:08 2010 (4CE7892C)
8b65d000 8b65d680   giveio   giveio.sys   Thu Apr 04 03:33:25 1996 (316334F5)
8302e000 83065000   hal      halmacpi.dll Sat Nov 20 08:37:38 2010 (4CE788D2)
8b655000 8b65d000   hwpolicy hwpolicy.sys Sat Nov 20 08:37:35 2010 (4CE788CF)
80ba4000 80bac000   kdcom    kdcom.dll    Tue Jul 14 02:08:58 2009 (4A5BDAAA)
8b24d000 8b260000   ksecdd   ksecdd.sys   Sat Nov 20 08:38:54 2010 (4CE7891E)
8b3c9000 8b3ee000   ksecpkg  ksecpkg.sys  Tue Jul 14 00:34:00 2009 (4A5BC468)
8321a000 83225000   mcupdate mcupdate.dll Tue Jul 14 00:13:13 2009 (4A5BBF89)
8b003000 8b019000   mountmgr mountmgr.sys Sat Nov 20 08:38:09 2010 (4CE788F1)
8af9a000 8afa2000   msisadrv msisadrv.sys Tue Jul 14 00:11:09 2009 (4A5BBF0D)
8b222000 8b24d000   msrpc    msrpc.sys    Tue Jul 14 00:11:59 2009 (4A5BBF3F)
8b645000 8b655000   mup      mup.sys      Tue Jul 14 00:14:14 2009 (4A5BBFC6)
8b2d4000 8b38b000   ndis     ndis.sys     Sat Nov 20 08:39:19 2010 (4CE78937)
8b38b000 8b3c9000   NETIO    NETIO.SYS    Sat Nov 20 08:40:03 2010 (4CE78963)
82c1c000 8302e000   nt       ntkrpamp.exe Wed Oct 26 03:21:40 2011 (4EA76EB4)
8b0cf000 8b1fe000   Ntfs     Ntfs.sys     Fri Mar 11 03:21:11 2011 (4D799527)
8afd7000 8afe8000   partmgr  partmgr.sys  Sat Nov 20 08:38:14 2010 (4CE788F6)
8afad000 8afd7000   pci      pci.sys      Sat Nov 20 08:37:57 2010 (4CE788E5)
833f5000 833fc000   pciide   pciide.sys   Tue Jul 14 00:11:19 2009 (4A5BBF17)
83200000 8320e000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 00:11:15 2009 (4A5BBF13)
8b2bd000 8b2cb000   pcw      pcw.sys      Tue Jul 14 00:11:10 2009 (4A5BBF0E)
83225000 83236000   PSHED    PSHED.dll    Tue Jul 14 02:09:36 2009 (4A5BDAD0)
8b618000 8b645000   rdyboost rdyboost.sys Sat Nov 20 09:00:07 2010 (4CE78E17)
8af2c000 8af52000   SCSIPORT SCSIPORT.SYS Sat Nov 20 09:50:55 2010 (4CE799FF)
8b40d000 8b410a00   speedfan speedfan.sys Sat Dec 18 11:03:50 2010 (4D0C9516)
8b405000 8b40d000   spldr    spldr.sys    Mon May 11 17:13:47 2009 (4A084EBB)
8ae10000 8af23000   sptd     sptd.sys     Tue Aug 24 07:11:05 2010 (4C736279)
8b439000 8b583000   tcpip    tcpip.sys    Thu Sep 29 04:22:11 2011 (4E83E463)
8b400000 8b404180   TVALZ_O  TVALZ_O.SYS  Fri Nov 09 03:07:46 2007 (4733CF02)
8afa2000 8afad000   vdrvroot vdrvroot.sys Tue Jul 14 00:46:19 2009 (4A5BC74B)
8b019000 8b042180   vmbus    vmbus.sys    Sat Nov 20 09:14:58 2010 (4CE79192)
8b5b4000 8b5bc380   vmstorfl vmstorfl.sys Sat Nov 20 09:14:37 2010 (4CE7917D)
8ae00000 8ae10000   volmgr   volmgr.sys   Sat Nov 20 08:38:06 2010 (4CE788EE)
833aa000 833f5000   volmgrx  volmgrx.sys  Tue Jul 14 00:11:41 2009 (4A5BBF2D)
8b5bd000 8b5fc000   volsnap  volsnap.sys  Sat Nov 20 08:38:13 2010 (4CE788F5)
8332b000 8339c000   Wdf01000 Wdf01000.sys Tue Jul 14 00:11:36 2009 (4A5BBF28)
8339c000 833aa000   WDFLDR   WDFLDR.SYS   Tue Jul 14 00:11:25 2009 (4A5BBF1D)
8b043000 8b055000   winhv    winhv.sys    Sat Nov 20 08:38:15 2010 (4CE788F7)
8af23000 8af2c000   WMILIB   WMILIB.SYS   Tue Jul 14 00:11:22 2009 (4A5BBF1A)
Mini Kernel Dump does not contain unloaded driver list

Let us know how it goes. If you get further problems with blue screens, attach your new dump files and details and we'll move on from there.


HTH.
 
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