Windows 7 Unidentified network - no internet access

[Allycat]

My pc is connected a router with an ethernet cable. The router was reset and now the pc cannot connect to the internet. The message I get is

unidentified network - access type: No Internet access
work network - connections: local area connections

we have rebooted, turned computer off then on, reset back to a previous time, changed the ethernet cable

Now what???

 

[patcooke]

If you have reset the router then it should be automatically trying to assign IP address and DNS address but this depends on whether you have set your pc to have them assigned automatically. Go to Control Panel, Network and sharing, change adapter settings, right click on local area connection and select properties. Left click on Internet protocol version 4 and click on properties. Select the two options to obtain an IP address automatically, and also to get a DNS server address automatically

 

[Allycat]

Hello,
followed your steps and it was already set to obtain addresses automatically.

After troubleshooting the problems found say..

"Local area Connection" doesn't have a valid IP configuration Not Fixed with a red x

What does this mean?

 

[patcooke]

We need to get some more information. Go to Programs, accessories, right click on command prompt and run as administrator. Enter the following command:

ipconfig/all

and show us the output please.

If you have a drive other than C drive you can send the output to a file on there:

ipconfig /all > X:\ip.txt

where X is the drive letter you want to send it to. The output will be written to a file called ip.txt

 

[Allycat]

Hope I've done this right...

Windows IP Configuration

Host Name . . . . . . . . . . . . : Alison-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : SiS191 Ethernet Controller
Physical Address. . . . . . . . . : 00-1C-25-2D-0B-A2
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::a5ac:8b6f:5e9:c614%11(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.198.20(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 234888229
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-9A-4E-40-00-1C-25-2D-0B-A2
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{529D13ED-E756-407B-A15E-F34B1C12225A}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

 

[patcooke]

Yes - that's what we needed. The address which starts 169. shows that your router is not assigning an IP address to your pc. The list also shows that DHCP is enabled on your pc so it is requesting one. You need now to look at your router and see if DHCP is enabled on there. It is usually the default so I would expect that is is after restting it but you need to look and check. All routers are different in their interface so you will need to look at the manual for your router to check if DHCP is anebled on there. If you have problems with it let us know the make and model of your router and we'll try an help you with that.

 

[Allycat]

The router is an airport wireless extreme and it is DHCP enabled.

 

[patcooke]

Try disabling any firewall. In particular - have you got or had Norton installed?

 

[Allycat]

Hello again,

No Norton, I have AVG.

Disabled the firewall, then restarted pc = no change

 

[patcooke]

What is the IP address of your router?

 

[Allycat]

Hello again,

Address of router is 10.0.1.1