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- #1
I have recently reset my wife's Acer E5-571 back to factory condition and it is now running Windows 10 Home 32 bit.
During the setup I found that the touchpad was not working and I had to use a USB mouse.
Browsing Control Panel/Device Manager I see that under Mouse and Other Pointers there is an entry HD Compliant Mouse. I removed this device and the mouse stopped working. I restarted the computer and it was reset. The mouse worked but the touchpad still did not.
Under Device Manager/ Other Devices I found that there is an Unknown Device. Under Drivers I found that this unknown device had been disabled. I enabled it and restarted the computer and found that the Unknown Device was still enabled but the touchpad still did not work.
As suggested on this site I tried to reload the correct driver for the touchpad and tried to update the BIOS. Despite selecting the driver and BIOS for the correct laptop serial number I am told that they are both unsuitable for my laptop.
I am now wondering if I reset the computer to factory conditions incorrectly by using the incorrect software. I have and I have had quite a few Acer laptops over the years so I may have chosen the wrong software. My scribbled note on the USB drive says E4-574, initially I assume that I had made an error marking the USB but now I am not so sure.
(i) Is there any way to check to see if I made an error with the software?
(ii) how can I get the correct software to completely reset my E5-571 to factory conditions?
Many thanks
During the setup I found that the touchpad was not working and I had to use a USB mouse.
Browsing Control Panel/Device Manager I see that under Mouse and Other Pointers there is an entry HD Compliant Mouse. I removed this device and the mouse stopped working. I restarted the computer and it was reset. The mouse worked but the touchpad still did not.
Under Device Manager/ Other Devices I found that there is an Unknown Device. Under Drivers I found that this unknown device had been disabled. I enabled it and restarted the computer and found that the Unknown Device was still enabled but the touchpad still did not work.
As suggested on this site I tried to reload the correct driver for the touchpad and tried to update the BIOS. Despite selecting the driver and BIOS for the correct laptop serial number I am told that they are both unsuitable for my laptop.
I am now wondering if I reset the computer to factory conditions incorrectly by using the incorrect software. I have and I have had quite a few Acer laptops over the years so I may have chosen the wrong software. My scribbled note on the USB drive says E4-574, initially I assume that I had made an error marking the USB but now I am not so sure.
(i) Is there any way to check to see if I made an error with the software?
(ii) how can I get the correct software to completely reset my E5-571 to factory conditions?
Many thanks
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- Jul 4, 2015
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