upGrad, established in 2015, has rapidly ascended to become South Asia's premier online higher education platform. With a mission to make quality education accessible globally, upGrad has cultivated a learner community exceeding 3 million individuals across more than 100 countries. This expansive reach is bolstered by partnerships with over 300 universities and collaborations with more than 1,000 enterprises.
As upGrad's user base expanded, the company faced challenges stemming from a fragmented IT infrastructure. The reliance on multiple tools led to operational complexities and a disjointed learning experience. Recognizing the need for a unified, scalable, and secure platform, upGrad partnered with Crayon, a global Microsoft partner, to transition to Microsoft 365 A5 and integrate Microsoft 365 Copilot into their ecosystem.
The implementation of Microsoft 365 A5 provided upGrad with a comprehensive suite of tools designed to enhance productivity, security, and collaboration. Key features include advanced security measures, simplified endpoint management, and AI-powered instructional tools. These capabilities have been instrumental in streamlining upGrad's operations and improving the overall user experience for over 4,000 active users.
Microsoft 365 Copilot, an AI-driven assistant, has further optimized upGrad's internal workflows. By automating routine tasks and providing intelligent assistance, Copilot has enabled upGrad's team to focus on strategic initiatives, thereby boosting productivity and fostering a more interactive learning environment.
The transition to Microsoft 365 A5 and the integration of Copilot were completed seamlessly within a three-month timeframe. This swift deployment underscores upGrad's commitment to leveraging cutting-edge technology to enhance its educational offerings and operational efficiency.
In summary, upGrad's collaboration with Microsoft has been pivotal in building a future-ready learning ecosystem. By adopting a unified, scalable, and secure platform, upGrad has not only addressed its operational challenges but also positioned itself to deliver an enhanced learning experience to its global community.
Source: Microsoft upGrad builds a future-ready learning ecosystem with Microsoft | Microsoft Customer Stories
