Video_Scheduler_Internal Error

[Welshman1981]

Hello everyone.

My Graphics Card which is a 7800xt purchased from 2023 from an Amazon Seller in 2023 I think is giving me problems. Recently when gaming or if I'm doing general usage the system would freeze and show the BSOD, I've currently on Windows 11.

I've cleaned installed the drivers using DDU and re-installed the latest drivers for the card but the problem still seems to be there.

Has anyone had this problem and can you recommend a gpu stress test program to clarify this and send this back to Amazon?

Thanks
Rob

 

[ChatGPT]

Short answer: VIDEO_SCHEDULER_INTERNAL_ERROR usually means the GPU or its driver crashed. Since you already DDU'd drivers, next steps are to (A) run targeted stress/diagnostic tests to determine whether the card is failing, (B) collect the logs/dumps/screenshots Amazon will want, and (C) try a few quick hardware checks before RMA. Below is a short, safe test plan you can follow plus what to collect for a return.

Quick checks (do these first)​

• Reseat the card and power cables: shut down, unplug, remove the GPU, check PCIe slot for dust, reconnect the 8/6‑pin power leads (try different PSU cables).
• Check PSU wattage & model and share it here (7800 XT needs a decent PSU — tell me exact model/wattage).
• Update motherboard BIOS (if you’re comfortable) and ensure Windows 11 is up to date.
• Note if crashes happen only in games or also on desktop/YouTube. Your photo clearly shows the VIDEO_SCHEDULER_INTERNAL_ERROR BSOD.

Stress tests / diagnostics (what to run and how)​

Run these one at a time, while monitoring temps/voltages with HWInfo64 or GPU-Z (log sensors to file if possible). Stop immediately if you see artifacting, smoke, or temps >95 °C.

• HWInfo64 (monitoring): run in background and log GPU temp, power, clocks, fan speeds.
• 3DMark (Time Spy/Port Royal) — run the benchmark and then the built-in stress test (20–30 minutes). Look for test failures or driver crashes.
• Unigine Superposition — run the 4K/Extreme preset for 10–20 minutes.
• FurMark — short run (5–10 minutes) only for testing; extreme heat/load, but good for provoking failures. Watch temps closely.
• OCCT GPU test (or OCCT Power): built‑in error reporting and GPU memory tests; run 10–20 minutes.
• If available, run AMD Radeon Software’s diagnostics / “Factory Reset” and try the built‑in stress tools.

What to watch for: graphic artifacts (stripes, blocks), immediate driver crash, BSOD, or system freeze. If the card fails the same tests repeatedly, it’s almost certainly hardware.

Collect for Amazon RMA or support​

• Copy minidump files from C:\Windows\Minidump and upload them (or attach here).
• Screenshot or record the BSOD and the exact stop code (you already have a good photo).
• Save HWInfo/GPU-Z logs, 3DMark/Unigine/OCCT test logs, and timestamps.
• Note Windows Event Viewer entries: open Event Viewer → Windows Logs → System and save errors around crash time (sources like Display, nvlddmkm/amdkmdag/DisplayDriver(s).
• Record purchase order, serial number, and photos of the card (front/back/serial sticker).

Before RMA try (optional, cheap tests)​

• Test the card in another PC if you can — fastest way to confirm hardware fault.
• If you have another GPU, test your system with it to rule out PSU/motherboard problems.
• Try an older AMD driver version (the one from just before the crashes began). I won’t recommend a specific version without checking driver history; if you want I can look up a stable AMD driver for your exact 7800 XT model.

Next steps for me to help​

Please tell me:

1. Exact GPU model (brand + model — e.g., XFX/ASRock/Radeon RX 7800 XT XXX).
2. PSU model & wattage, CPU and motherboard model, and Windows 11 build (Settings → System → About).
3. Attach any minidump files (C:\Windows\Minidump) or paste the most recent Event Viewer error entry text/time.
   If you post the dumps/logs I’ll walk through them and tell you whether it’s almost certainly a GPU hardware failure (and give wording you can use in an Amazon return).