Win7 Update Issues (800B0100; 8007065E; KB947821)

Discussion in 'Windows 7 Help and Support' started by DeathPony, Feb 14, 2011.

  1. DeathPony

    DeathPony New Member

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    Hello, users of the forum.



    Description of the problem:

    I'm using Windows 7 64bit on my new system and I've been encountering issues with the Windows Live update. I have 12 updates labeled important ready to install but unfortunately I recieve error codes 800B0100 and 8007065E whenever I try installing them. I've found no information on the 8007065E code, however I've been told to run the CheckSUR when encountering 800B0100 error code. I downloaded the CheckSUR and ran it, and it wanted to install the KB947821 update which, as far as I understand, is a hotfix to help with errors encountered when running the Windows Live Update. The hotfix has been successfully installed several times, however my issues with the updater persists, and thus I seek help in this thread.

    Narrowed down information:

    Programs I am having problems with
    Windows 7; Windows Live Update; CheckSUR
    Error messages
    Windows Update Error 800B0100

    If you receive the Windows Update error 800b0100, it means that a file needed byWindows Update is corrupted or missing. The System Update Readiness Tool can correct some conditions that cause this error.

    Windows Update Error 8007065E

    No information about this error.

    Recent changes you made to my computer
    None, system is new. Basic motherboard and VGA drivers installed.
    What I have already tried to fix the problem
    Running the CheckSUR, rebooting, and attempting to run Windows Live Update again.

    Below is the Log found in Windows\Logs\CBS\CheckSUR

    Code:
    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7600.20822
    Package Version 10.0
    2011-02-13 17:28
    
    Checking Windows Servicing Packages
    
    Checking Package Manifests and Catalogs
    (f) CBS MUM Corrupt0x800F0900 servicing\Packages\Package_1_for_KB2249857~31bf3856ad364e35~amd64~~6.1.1.0.mumLine 1: 
    (f) CBS Catalog Corrupt0x800B0100 servicing\Packages\Package_1_for_KB2249857~31bf3856ad364e35~amd64~~6.1.1.0.cat
    (f) CBS MUM Corrupt0x800F0900 servicing\Packages\Package_1_for_KB2388210~31bf3856ad364e35~amd64~~6.1.1.1.mumLine 1: 
    (f) CBS Catalog Corrupt0x800B0100 servicing\Packages\Package_1_for_KB2388210~31bf3856ad364e35~amd64~~6.1.1.1.cat
    (f) CBS MUM Corrupt0x800F0900 servicing\Packages\Package_1_for_KB2423089~31bf3856ad364e35~amd64~~6.1.1.0.mumLine 1: 
    (f) CBS Catalog Corrupt0x800B0100 servicing\Packages\Package_1_for_KB2423089~31bf3856ad364e35~amd64~~6.1.1.0.cat
    (f) CBS MUM Corrupt0x800F0900 servicing\Packages\Package_2_for_KB2388210~31bf3856ad364e35~amd64~~6.1.1.1.mumLine 1: 
    (f) CBS Catalog Corrupt0x800B0100 servicing\Packages\Package_2_for_KB2388210~31bf3856ad364e35~amd64~~6.1.1.1.cat
    (f) CBS MUM Corrupt0x800F0900 servicing\Packages\Package_2_for_KB2393802~31bf3856ad364e35~amd64~~6.1.1.1.mumLine 1: 
    (f) CBS Catalog Corrupt0x800B0100 servicing\Packages\Package_2_for_KB2393802~31bf3856ad364e35~amd64~~6.1.1.1.cat
    (f) CBS MUM Corrupt0x800F0900 servicing\Packages\Package_2_for_KB2485376~31bf3856ad364e35~amd64~~6.1.1.2.mumLine 1: 
    (f) CBS Catalog Corrupt0x800B0100 servicing\Packages\Package_2_for_KB2485376~31bf3856ad364e35~amd64~~6.1.1.2.cat
    (f) CBS MUM Corrupt0x800F0900 servicing\Packages\Package_3_for_KB2388210~31bf3856ad364e35~amd64~~6.1.1.1.mumLine 1: 
    (f) CBS Catalog Corrupt0x800B0100 servicing\Packages\Package_3_for_KB2388210~31bf3856ad364e35~amd64~~6.1.1.1.cat
    (f) CBS MUM Corrupt0x800F0900 servicing\Packages\Package_3_for_KB2393802~31bf3856ad364e35~amd64~~6.1.1.1.mumLine 1: 
    (f) CBS Catalog Corrupt0x800B0100 servicing\Packages\Package_3_for_KB2393802~31bf3856ad364e35~amd64~~6.1.1.1.cat
    (f) CBS MUM Corrupt0x800F0900 servicing\Packages\Package_3_for_KB2485376~31bf3856ad364e35~amd64~~6.1.1.2.mumLine 1: 
    (f) CBS Catalog Corrupt0x800B0100 servicing\Packages\Package_3_for_KB2485376~31bf3856ad364e35~amd64~~6.1.1.2.cat
    (f) CBS MUM Corrupt0x800F0900 servicing\Packages\Package_4_for_KB2393802~31bf3856ad364e35~amd64~~6.1.1.1.mumLine 1: 
    (f) CBS Catalog Corrupt0x800B0100 servicing\Packages\Package_4_for_KB2393802~31bf3856ad364e35~amd64~~6.1.1.1.cat
    (f) CBS MUM Corrupt0x800F0900 servicing\Packages\Package_5_for_KB2388210~31bf3856ad364e35~amd64~~6.1.1.1.mumLine 1: 
    (f) CBS Catalog Corrupt0x800B0100 servicing\Packages\Package_5_for_KB2388210~31bf3856ad364e35~amd64~~6.1.1.1.cat
    (f) CBS MUM Corrupt0x800F0900 servicing\Packages\Package_6_for_KB2393802~31bf3856ad364e35~amd64~~6.1.1.1.mumLine 1: 
    (f) CBS Catalog Corrupt0x800B0100 servicing\Packages\Package_6_for_KB2393802~31bf3856ad364e35~amd64~~6.1.1.1.cat
    (f) CBS MUM Corrupt0x800F0900 servicing\Packages\Package_6_for_KB2485376~31bf3856ad364e35~amd64~~6.1.1.2.mumLine 1: 
    (f) CBS Catalog Corrupt0x800B0100 servicing\Packages\Package_6_for_KB2485376~31bf3856ad364e35~amd64~~6.1.1.2.cat
    (f) CBS MUM Corrupt0x800F0900 servicing\Packages\Package_7_for_KB2485376~31bf3856ad364e35~amd64~~6.1.1.2.mumLine 1: 
    (f) CBS Catalog Corrupt0x800B0100 servicing\Packages\Package_7_for_KB2485376~31bf3856ad364e35~amd64~~6.1.1.2.cat
    (f) CBS MUM Corrupt0x800F0900 servicing\Packages\Package_for_KB2249857_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mumLine 1: 
    (f) CBS Catalog Corrupt0x800B0100 servicing\Packages\Package_for_KB2249857_RTM~31bf3856ad364e35~amd64~~6.1.1.0.cat
    (f) CBS MUM Corrupt0x800F0900 servicing\Packages\Package_for_KB2249857~31bf3856ad364e35~amd64~~6.1.1.0.mumLine 1: 
    (f) CBS Catalog Corrupt0x800B0100 servicing\Packages\Package_for_KB2249857~31bf3856ad364e35~amd64~~6.1.1.0.cat
    (f) CBS MUM Corrupt0x800F0900 servicing\Packages\Package_for_KB2388210_RTM~31bf3856ad364e35~amd64~~6.1.1.1.mumLine 1: 
    (f) CBS Catalog Corrupt0x800B0100 servicing\Packages\Package_for_KB2388210_RTM~31bf3856ad364e35~amd64~~6.1.1.1.cat
    (f) CBS MUM Corrupt0x800F0900 servicing\Packages\Package_for_KB2388210~31bf3856ad364e35~amd64~~6.1.1.1.mumLine 1: 
    (f) CBS Catalog Corrupt0x800B0100 servicing\Packages\Package_for_KB2388210~31bf3856ad364e35~amd64~~6.1.1.1.cat
    (f) CBS MUM Corrupt0x800F0900 servicing\Packages\Package_for_KB2393802_RTM~31bf3856ad364e35~amd64~~6.1.1.1.mumLine 1: 
    (f) CBS Catalog Corrupt0x800B0100 servicing\Packages\Package_for_KB2393802_RTM~31bf3856ad364e35~amd64~~6.1.1.1.cat
    (f) CBS MUM Corrupt0x800F0900 servicing\Packages\Package_for_KB2393802~31bf3856ad364e35~amd64~~6.1.1.1.mumLine 1: 
    (f) CBS Catalog Corrupt0x800B0100 servicing\Packages\Package_for_KB2393802~31bf3856ad364e35~amd64~~6.1.1.1.cat
    (f) CBS MUM Corrupt0x800F0900 servicing\Packages\Package_for_KB2423089_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mumLine 1: 
    (f) CBS Catalog Corrupt0x800B0100 servicing\Packages\Package_for_KB2423089_RTM~31bf3856ad364e35~amd64~~6.1.1.0.cat
    (f) CBS MUM Corrupt0x800F0900 servicing\Packages\Package_for_KB2423089~31bf3856ad364e35~amd64~~6.1.1.0.mumLine 1: 
    (f) CBS Catalog Corrupt0x800B0100 servicing\Packages\Package_for_KB2423089~31bf3856ad364e35~amd64~~6.1.1.0.cat
    (f) CBS MUM Corrupt0x800F0900 servicing\Packages\Package_for_KB2485376_RTM~31bf3856ad364e35~amd64~~6.1.1.2.mumLine 1: 
    (f) CBS Catalog Corrupt0x800B0100 servicing\Packages\Package_for_KB2485376_RTM~31bf3856ad364e35~amd64~~6.1.1.2.cat
    (f) CBS MUM Corrupt0x800F0900 servicing\Packages\Package_for_KB2485376_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mumLine 1: 
    (f) CBS Catalog Corrupt0x800B0100 servicing\Packages\Package_for_KB2485376_SP1~31bf3856ad364e35~amd64~~6.1.1.2.cat
    (f) CBS MUM Corrupt0x800F0900 servicing\Packages\Package_for_KB2485376~31bf3856ad364e35~amd64~~6.1.1.2.mumLine 1: 
    (f) CBS Catalog Corrupt0x800B0100 servicing\Packages\Package_for_KB2485376~31bf3856ad364e35~amd64~~6.1.1.2.cat
    
    Checking Package Watchlist
    
    Checking Component Watchlist
    
    Checking Packages
    
    Checking Component Store
    (f) CSI Manifest All Zeros0x00000000 winsxs\Manifests\x86_microsoft-windows-a..tigations.resources_31bf3856ad364e35_6.1.7600.20797_en-us_1a13a9d10a4e29f0.manifestx86_microsoft-windows-a..tigations.resources_31bf3856ad364e35_6.1.7600.20797_en-us_1a13a9d10a4e29f0
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    (f) CSI Manifest All Zeros0x00000000 winsxs\Manifests\x86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.1.7600.16673_none_4956264d1f9856da.manifestx86_microsoft-windows-a..bility-assistant-db_31bf3856ad364e35_6.1.7600.16673_none_4956264d1f9856da
    
    Summary:
    Seconds executed: 129
     Found 92 errors
      CSI Manifest All Zeros Total count: 42
      CBS MUM Corrupt Total count: 25
      CBS Catalog Corrupt Total count: 25
    
    Unavailable repair files:
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    =================================
    
    One last note: when I originally installed my Windows 7 I got about 10 BSOD at random times a while after I started Windows 7. This issue was resolved through nudging the RAM sticks somewhat, is it however possible that these BSOD caused the "corruption" that the Log presents?

    Should you require any more information, don't hesitate to ask. Any help in the matter is greatly appreciated.

    Thank you!
     
  2. fjgold

    fjgold New Member

    Joined:
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    A few questions.
    You mention this is a new system.
    Is this a homebuilt system?
    By nudging ram sticks do you mean you had to reseat the ram?
    Have you run memtest on your ram?

    Memtest86+ - Advanced Memory Diagnostic Tool

    Have you tried a format\reinstall?
     
    #2 fjgold, Feb 14, 2011
    Last edited: Feb 14, 2011
  3. DeathPony

    DeathPony New Member

    Joined:
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    Yes, I built this system on my own.

    I simply tried to press them down as people thought they were causing the BSODs.

    Yes I've run memtest. Every component of the PC is brand new so I doubt anything is broken.

    No, however I will reinstall should no other method work.

    Thank you for your swift reply!
     
  4. fjgold

    fjgold New Member

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    It might save some time to simply reinstall now.
    If that fixes it then you know it was a bad install or the "loose" memory sticks caused corruption.
    If a reinstall duplicates the issues then I would suspect a hardware issue.
     
  5. Coteduns

    Coteduns New Member

    Joined:
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    Have the same problem, but I couldn't find the folder with CheckSUR.log in my computer, and I've already reinstall but the problem keeps coming :/.. if you can help me I would really appreciate it, because nothing seems to work.
     
  6. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
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