Windows 10 stuck at 32% upgrade

What I did was the following:
- Run Windows update troubleshooter as admin-it detected and repaired problems/errors
- Disabled all network adapters (no internet connection whatsoever)
- Installed on an USB (again) the Windows 10 installation files
- Ran this command: rundll32.exe pnpclean.dll,RunDLL_PnpClean /DRIVERS /MAXCLEAN []
- Restarted Laptop
- Ran Windows 10 installation from the USB (no updates, just pure installation)
- It installed as I am typing this from Win 10


Windows Forum Admin
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Excellent! Thanks for updating your thread too... Hope all goes well.. :)

Did the same thing - and it worked! I didn't even uninstall Norton 360!

had the same problem, i have a asus rog g751 , had to disable mcafee, retried and it worked...too bad the wireless adapter drivers weren't yet supported by w10...

HP Laptop (so its not possible to remove hardware!)

Following other suspicions in various places I
- copied the install files from the USB to the HDD
- removed the USB drive and all other attachments
- changed the video display driver from NVIDIA to standard VGA
started again and it went past the dreaded 32% no problem - well it took several (5 - 10 I wasn't really watching) minutes but did eventually go past

There was a small blink from the video display around that point so I suspect video drives are the problem (as opposed to USB) but it takes an hour or so each time and I can be bothered to go back and check!!


I upgraded my personal laptop and ran into a couple of issues, but easily overcame them and got Windows 10 up and running.

We have two computers at work and when I walked in one day, one of them was upgrading to Windows 10. I just ignored it, and apparently, it went okay because that computer is running Windows 10.

Not the same story for the other work computer. I tried several times to upgrade it and always got stuck at 32%. I read so many suggestions on the Internet and I tried a few of them, but none of them worked.

I finally downloaded the Media Creation Tool at Microsoft's Windows 10 site onto a USB stick. I'd tried the Media Creation Tool right on the computer itself, but it always stopped at 32%.

So I ran it from the USB stick and interestingly enough, it asks you if you want to install just Windows 10 or include the Updates too. It does not ask you that if you do it directly on the computer itself. Since 32% is known for being related to Updates, I chose to just install Windows 10 without the Updates. It notes that it will install the Updates later, so rest assured, they will get onto your computer eventually.

Well, when it went past 32%, I was so excited!

It was such an easy fix. Some of the things I've read that people have done to get Windows 10 to download just boggles my mind.

You were one of the people that suggested the USB stick install with no updates and yes, it does work!


Windows Forum Admin
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Hi SweetOzarksGirl,
Welcome to the forum. Thank you for sharing your experiences as it always helps others.. :)


Fantastic Member
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Good thread here, and some interesting solutions.:)

Another few things folks often miss while running DIY upgrades to W10 are:

1.) It's important to run the Win10 COMPATIBILITY TEST; as misperforming apps and drivers are identified for you by this free Microsoft Tool. The COMPATABILITY REPORT is both an included option with the Win10 Upgrade via download as well as a standalone tool here:
Upgrade Assistant: FAQ - Windows Help
Many folks are aware of this option after Win10 has been out now for coming up on 1 year; but they often miss seeing and selecting the option while performing the Upgrade via download. Microsoft did a fine job offering this as a Standalone tool for those that either didn't know about the tool (usually for people doing their first ever Windows OS upgrade), or encountered a failed upgrade, and it can be run in Stand-alone mode to troubleshoot troublesome apps and drivers as stated.

2.) Home user upgraders also forget that if they are upgrading from earlier versions of Windows, such as Win7/8x, they often have older hardware. In the case of Win7 machines, Win7 was released in 2009, and if your computer came from the factory with a Win7 install, those computers are now turning 7 years old in 2016. Hard drives begin to fail after about 3 years of use; heavy duty use such as Graphics design, online Gaming, or other video intensive apps in laptops, sooner than that. If the Hard Drive has not been replaced during the life of a 7 year old machine, it's suspect, and can often be partially faulty but still operating. Drives in this category appear to be working until you attempt an OS upgrade, and then they become "stressed" as the new OS often writes to damaged areas of the drive. In most cases upgraders can download the free SEATOOLS diagnostic from and run BOTH short and long tests on the drive prior to or after initial upgrade attempt. Should SEATOOLS return any errors, the drive has failed and must be replaced!:waah: It often is the source of the failing Win10 upgrade!

3.) Along the same line as item #2 above, the RAM should also be tested, even though this is more of a laptop failure than a desktop PC failure, due to the susceptibility of laptop drop damage; RAM can fail in an intermittent mode, producing symptoms of Memory Leaks, and even video failures during the upgrade process. Downloading the free MEMTEST memory diagnostic can be run on the computer RAM for a minimum of 8 passes (can take up to 24 hours or more on machines with 8-32GB RAM). If MEMTEST returns any errors, then you have discovered 1 or more faulty RAM Sticks and they too must be replaced!:waah:

As noted in this thread by OP and others, software solutions can often fix problems from misbehaving or missing apps or drivers, but NO SOFTWARE ON THE PLANET CAN FIX BROKEN HARDWARE!!! Most people, especially app users, and software designers often forget about the possibility of hardware failure. If you think about it, older computers are just like older cars, and if broken or failing parts are not diagnosed or replaced, catastrophic failure on upgrades are a quite common result.:skull:

If you attempt the solutions in the thread, and others you find on the web, and get no love including W10 clean installs, in-place upgrades, etc. It's worth running the COMPATABILITY TEST as well as the effort to test your primary hardware (RAM & Motherboard). This will often produce positive results, and I use it to fix "un-upgradeable machines which refuse to take Win10 but should specwise".

Best of luck to you Win10 Upgraders!
Hope this proves useful to you. :encouragement:


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