I have an Hp Touchsmart 520, which is 3 years old. For the past 4 months, several times while using the internet (Firefox), the browser says Not Responding. During this time, the computer is in a froze state for about 1-10 minutes (it varies). I also notice that other programs that i may have open also says Not Responding. Occasionally, i'll also see a pop up that says that the Shockwave Flash Player in non responsive, I usually choose the option that says Continue Plugin. However, no matter what i do, the issue persists. Im not a computer whiz, but i am on the techy side, but all to no avail. Im weary to the point that i want to factory reset my computer, and risk losing everything, because i dont have an external hard drive for backup Im not sure if the issue is Fire Fox or if there's some sort of issue with the computer. There are three things that i suspect could be the issue and thats, Firefox, Finding Discount, and something in the task manager called csrss.exe (which wont show a file location) Here are some things i've tried... *Downloading Malwarebytes, Norton Anti Virus, Avg (i currently have Avg)...all computer scans didnt find the issue *Uninstalled Firefox (but not all of the components), and then reinstalled Firefox *Deactivated the Shockwave Flash Plugin *Unchecked the 'Enable Adobe Flash Protected Mode' *Updated Firefox *opened Firefox 'Open Menu', and went to the 'question mark' symbol at the bottom of the menu, and followed whatever instructions that i read to do.... but to no avail *Pulled up the Msconfig page, and uncheck a lot of programs that could have been sucking up the memory *Cleared Unused RAM *Uninstalled any programs that i wasnt using *Searched through the task manager 'Processes' and removed all that looked unfamiliar (i ultimately had to reboot the computer) *Removed any downloaded moves and any other big files *Obviously Rebooted the computer several times *Tried System Restore several times *I've opted to use Explorer Browser but the same thing happens *Downloaded the 'Microsoft FixIt Windows update' *My Windows and Microsoft Updates are up to date **(also my Windows Media player isnt working either. Most of my music wont play. Im not sure if this is part of the problem. If its not apart of the problem, i can deal with it later... Its not that important because all of it is about to go back to factory reset if i cant fix the bigger issue) My Current Computer Information: Physical Memory Hardware Reserves- 96MB In Use-3742MB Modified-9MB Standyby-237 Free-17MB Available: 255MB Cached: 245MB Total: 4000MB Installed: 4096MB System Information report written at: 12/21/15 04:50:03 System Name: ANGELICBEAUTY [System Summary] Item Value OS Name Microsoft Windows 7 Home Premium Version 6.1.7601 Service Pack 1 Build 7601 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name ANGELICBEAUTY System Manufacturer Hewlett-Packard System Model 520-1020 System Type x64-based PC Processor Intel(R) Pentium(R) CPU G620 @ 2.60GHz, 2600 Mhz, 2 Core(s), 2 Logical Processor(s) BIOS Version/Date AMI 7.08, 11/30/2011 SMBIOS Version 2.6 Windows Directory C:\Windows System Directory C:\Windows\system32 Boot Device \Device\HarddiskVolume1 Locale United States Hardware Abstraction Layer Version = "6.1.7601.17514" User Name ANGELICBEAUTY\AngelicBeauty Time Zone Eastern Standard Time Installed Physical Memory (RAM) 4.00 GB Total Physical Memory 3.91 GB Available Physical Memory 83.0 MB Total Virtual Memory 7.81 GB Available Virtual Memory 2.67 GB Page File Space 3.91 GB Page File C:\pagefile.sys Thank you for you're help!