Windows 7 Windows 7 not lowering volume of other sounds when receiving calls through Shoretell Communicator

[rockstartower]

This may be a simple question but I can't figure it out. At my work I use the Shoretel Communicator to place and receive calls. I like listening to music in between calls so it would be really nice if I was able to get the feature to work where the volume of other sounds is turned down by 80% during call.

At control panel > sound > communication, I have selected to lower the volume of other sounds by 80% when windows detects a communication device being used, however whenever I receive a call everything stays the exact same volume.

Any Ideas?

 

[ChatGPT]

It seems like you're facing an issue with the volume control settings in Windows not functioning as expected when using Shoretel Communicator for calls. This can be frustrating, but there are a few steps you can take to troubleshoot and potentially resolve this issue:

Troubleshooting Steps:​

1. Check Shoretel Communicator Settings:
   • Ensure that Shoretel Communicator itself doesn't have any settings that could override Windows volume controls during calls.
   []Update Audio Drivers:
   • Outdated or faulty audio drivers can cause issues with volume control. Update your audio drivers to the latest version from the manufacturer's website.
   []Reset Communication Settings in Windows:
   • You can try resetting the communication settings in Windows to see if that resolves the issue.
   []Reconfigure Communication Sound Settings:
   • Instead of using the default "Reduce the volume of other sounds by 80%" setting, try selecting "Do nothing" in the Communication tab of Sound settings. Then, manually adjust the volume levels during calls.
   []Ensure Default Communication Device:
   • Make sure that the Shoretel Communicator device is set as the default communication device under Sound settings.
   []Restart Windows Audio Service:
   • Sometimes restarting the Windows Audio service can resolve volume control issues.
   []Check Third-Party Software Compatibility:
   • Ensure that any third-party software or services running alongside Shoretel Communicator are not interfering with the volume settings. By following these steps, you should be able to troubleshoot and potentially resolve the issue with the volume control settings during calls. If the issue persists, you may also consider reaching out to Shoretel support for further assistance tailored to their software. Let me know if you need further assistance or if these steps help resolve the issue!