Windows 8 Windows 8.1 to 10 after reserve problems.

[JakeH]

I got the prompt to reserve win 10, so I did it downloaded and rebooted however it gets stuck inbetween the windows logo and the logon with a loading cycle mouse.
Any options other than reinstalling the OS?

Cheers for taking the time to read my issue.
Jake

 

[Trouble]

Hello Jake and welcome to the forum.
Reserving your copy of Windows 10 from a Windows 8.1 machine should not have resulted in any download, installation and or reboot.
Perhaps there were some other downloads, software installations, drivers, or configuration changes that were performed at or near the same time??
You should be able to, at minimum, boot from your installation media and select the "repair" option and perform a system restore back to a point in time preceding the problem's first occurrence