Windows 8 Windows 8.1 Update Stuck at Step 3 of 5 for Over 2 Hours

[LiamM30]

My windows 8.1 had an update today, but it's been on step 3 of 5 for 2.5 hours now. Just a big update or should I turn it off and restart?

 

[kemical]

Try and wait it out if you can. Do you have big drives with lot's on them? Also do you know which update it is exactly?

 

[LiamM30]

Try and wait it out if you can. Do you have big drives with lot's on them? Also do you know which update it is exactly?

No it's a laptop I just got yesterday. I'm not sure exactly which update. Currently on the phone with Microsoft support

 

[kemical]

ok good luck. Pop back if they don't help any.