Windows 8 Dump File

Discussion in 'Windows 8 Blue Screen of Death (BSOD)' started by Martin Hickie, Nov 29, 2013.

  1. Martin Hickie

    Martin Hickie Senior Member

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    I have Windows 8 installed and I only just started getting this BSOD this afternoon. The error message that appeared on BSOD is KERNEL_DATA_INPAGE_ERROR. This only happened when i put a disk in my DVD-RW Drive but the BIOS and Windows 8 doesn't detected my DVD-RW Drive at all. A zip folder is attached with dump file in it. Could someone please help??
     

    Attached Files:

  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Code:
    *******************************************************************************
    *                                                                            *
    *                        Bugcheck Analysis                                    *
    *                                                                            *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 7A, {c0455888, c00000c0, 5a0ae820, 8ab112ae}
    
    Probably caused by : ntkrpamp.exe ( nt! ?? ::FNODOBFM::`string'+24190 )
    
    Followup: MachineOwner
    
    Hi,
    Please update your bios. You need to find out which version number your motherboard is. If you look around the edge of the board itself it'll tell you. You must have the info correct otherwise uploading an incorrect bios can be very bad.
    BiosVersion = F1
    BiosReleaseDate = 12/09/2009
    http://www.gigabyte.com/products/product-page.aspx?pid=3466#bios

    Please remove Norton as it's known to cause issues at times. Just use Defender for now and after the troubleshooting you can re-install.
    Norton removal tool:
    https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

    Please update your graphic drivers:
    atikmdag.sys Fri Nov 16 20:14:03 2012
    http://support.amd.com/en-us

    Please update your lan driver:
    Rtnicxp.sys Fri May 30 16:12:11 2008
    http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

    The latest Audio driver I can find is here:
    http://www.radarsync.com/drivers/id237750/realtek_high_definition_audio

    As your motherboard is a little on the old side if you continue to get bsod after updating the above try running the pc scanner on the site found here and see if your system is win 8 compatible:
    http://www.microsoft.com/en-gb/windows/compatibility/CompatCenter/Home
     

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