Windows 8 Upgrade Assistant Stalls

Discussion in 'Windows 8 Help and Support' started by Skyraptor, Dec 20, 2012.

  1. Skyraptor

    Skyraptor New Member

    Dec 20, 2012
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    When I run the assistant I got and internal error msg and the program stops running. I tried turn off my antivirus but that didn't work. It reads Internal Error:Error retrieving the scan report. Any suggestions. I'm running Windows 7 Home Premium 64 bit.
  2. alebcay

    alebcay New Member

    Jul 3, 2012
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    A quick Google search revealed plenty, there is a huge thread regarding the issue, and it seems that Microsoft has no real solution to it: Windows 8 Upgrade Assistant: Internal Error: Error retrieving - Microsoft Community

    Some people in the thread report that reinstalling their current version of Windows, and then attempting an upgrade worked. You can give that a try. Others say that they bypassed the advisor and went straight to the installer (.exe file available as posted in thread: and you'll need a product key for this approach, and I'm not sure if that executable is 32 or 64 bit, so beware which version of Windows 8 is contained in it!).

    A more definitive research article that suggests similar solutions is here: Windows 8 Upgrade Assistant: Internal Error: Error retrieving the scan report « Borns IT- & Windows-Blog

    Hope that helps!

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