my Acronis bootable media disc
I tried doing the install with 'upgrade' option checked
what I think has happened is you used Acronis to enable boot area recovery... this adds a partition that was not there when the windows recovery was set up and can cause it to fail but a Microsoft tech should have picked up on that so did you tell her about Acronis being installed before she tried the recovery?
ime recovery drives from Windows are not much good once you have changed partitions and I would remove the hdd | replace with a new blank one and install (not upgrade) the Windows fresh.