Windows could not retrieve information about the disks on this computer.

#1
I am trying to upgrade to Windows 7 64 bit from Vista 64 bit. When I put in the Windows 7 installation disk into the DVD drive and click "Install Now", it goes to a full-screen setup page, which reads:
- Setup is copying temporary files...
- Setup is starting...
- Then an error message pops up which states "Windows could not retrieve information about the disks on this computer."

I have tried the to start the Virtual Disk on my computer by going into Services and get the following error: "Windows could not start the virtual disk on Local Computer: Error 3 The system could not find the path specified.

Then I started playing around with the Vista Device Manager. I went to my hard drive and clicked on properties and then to the Volumes tab. No data was populated so I clicked the populate button and received the following error: "Volume information for this disk could not be found."

I have updated the disk drive to the most recent driver and still have the same error.

Any information or help would be greatly appreciated.
 


Trouble

Noob Whisperer
#2
Hello and welcome to the forum.
Try using the Windows 7 Upgrade Advisor and examine the report and see if it suggests some issues regarding the upgrade.
You can save and zip a copy of the resultant report if you would like and we can take a look.
Regards
Randy
 


#3
Thanks for the reply. I did just what you suggested and have attached the zip file. I did need to upraged to Service Pack 1 and have done so. According to the Upgrade Advisor I should be good to go outside of 8 programs that are not compatible with 7.Honestly, this is a machine I would like to wipe clean and start fresh with. I'm not even sure if that is an option because I can't get to the setup.Thanks in advance!Tim
 


Attachments

Medico

Senior Member
#4
Most have much better results going the Custom (Clean) install route versus the Upgrade route. If you do it this way a folder will be created in your route directory that includes the entire old OS. This allows you to open this folder to drag data to the new OS, but gives a much cleaner install. The Upgrade generally carries ALL problems with the old OS directly into the new OS. This becomes a dirty installation very quickly. Do yourself a favor and clean install Win 7. You will ultimately be glad you did.
 


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