Windows could not retrieve information about the disks on this computer.

Discussion in 'Windows 7 Installation' started by dreaded34, Nov 22, 2011.

  1. dreaded34

    dreaded34 New Member

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    I am trying to upgrade to Windows 7 64 bit from Vista 64 bit. When I put in the Windows 7 installation disk into the DVD drive and click "Install Now", it goes to a full-screen setup page, which reads:
    - Setup is copying temporary files...
    - Setup is starting...
    - Then an error message pops up which states "Windows could not retrieve information about the disks on this computer."

    I have tried the to start the Virtual Disk on my computer by going into Services and get the following error: "Windows could not start the virtual disk on Local Computer: Error 3 The system could not find the path specified.

    Then I started playing around with the Vista Device Manager. I went to my hard drive and clicked on properties and then to the Volumes tab. No data was populated so I clicked the populate button and received the following error: "Volume information for this disk could not be found."

    I have updated the disk drive to the most recent driver and still have the same error.

    Any information or help would be greatly appreciated.
     
  2. Trouble

    Trouble Noob Whisperer

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    Hello and welcome to the forum.
    Try using the Windows 7 Upgrade Advisor and examine the report and see if it suggests some issues regarding the upgrade.
    You can save and zip a copy of the resultant report if you would like and we can take a look.
    Regards
    Randy
     
  3. dreaded34

    dreaded34 New Member

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    Thanks for the reply. I did just what you suggested and have attached the zip file. I did need to upraged to Service Pack 1 and have done so. According to the Upgrade Advisor I should be good to go outside of 8 programs that are not compatible with 7.Honestly, this is a machine I would like to wipe clean and start fresh with. I'm not even sure if that is an option because I can't get to the setup.Thanks in advance!Tim
     

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  4. Medico

    Medico Senior Member

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    Most have much better results going the Custom (Clean) install route versus the Upgrade route. If you do it this way a folder will be created in your route directory that includes the entire old OS. This allows you to open this folder to drag data to the new OS, but gives a much cleaner install. The Upgrade generally carries ALL problems with the old OS directly into the new OS. This becomes a dirty installation very quickly. Do yourself a favor and clean install Win 7. You will ultimately be glad you did.
     
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