Windows 7 Windows Fax & Scan Not Sending Complete Fax

[karinajs]

Hello, I'm running Windows 7 and have activated the Windows Fax & Scan software. The modem Verizon USB760 is our fax modem. When the software was initially activated, outgoing faxes were sent fine. Recently, it's stopped working completely. Only the coverpage is sent, the fax job fails and retries as many times as I have it configured or until I delete the fax job. I've tried typing directly into the section for page 2 of the fax, and I've tried attaching pdf or txt files with the same incomplete result. I can view the complete fax in the outbound box. Suggestions? The outgoing fax function is critical for our staff working in the field. Thanks in advance! Karin

 

[Josephur]

Karen,

I'd be willing to help you with this issue via remote support if you would like. PM me with your details (email/phone # would be nice).
As long as you have a way to test this and we can reproduce the error I'm sure I could figure it out.. hit me up