Hi
JJREZ,
Thanks for getting your specs back to us. Did you try reading through the troubleshooting link I provided you in
POST #10 yet? With a problem like this, and the other fellows here mention it, there is a very high probability you won't be able to fix this problem, but rather have to do a reinstall of 8/8.1 and upgrade to 10 again, or perform a W10 Clean Install.
Either way, before you attempt to fix it, you need to get all your Personal Data off of that hard drive. I mention procedures to do this, but if you don't get that data yourself, you need to take it to your local licensed Computer Pro and pay him to do it. While he's got your PC, he can probably give you an estimate of how much he would charge you to fix the whole PC and get W10 backup and running, restoring your Data (but not necessarily all your installed programs). If your hardware is Ok and you have no failures you should be able to get that done for under $100 US. Bad Hard Drive and/or RAM memory sticks could kick this up to
$160-$260 US or so. Data Recovery should be somewhere between
$35-$95 US depending on whether the hard drive tests ok or not (my link shows you how to test this yourself). I would probably charge
$40-$45 for the Data Recovery to give you a comparison.
Since we know what kind of computer you have, are suggestions can be more precise. If it were my computer, I'd pay to have the Data Recovery done (
under $100), and try my troubleshooting links to fix it myself and save a really big repair bill. It will probably take you 1-3 weeks as you sound somewhat experienced.
Complete novices, quite a bit longer. Once you can test your hardware and find it's Ok, and or replace any faulty components found, this is really quite an easy repair to do; as long as you are willing to go the Clean Install route, which I agree with. W10 repairs are probably not going to fix your particular
BSOD (Blue Screen Of Death) problem.
If you follow my suggestion, I'd take that Hard Drive out, buy another new one on Amazon, ebay, or Newegg.com for around
$80 and run the Clean Install of W10. Take your original Hard Drive to your local Computer Pro pay him the
$100 to get your Data Recovery done and burned onto DVD discs or a new external USB drive (
$50-$80) or so. Once your W10 is up and going on the new Hard Drive, you have 2 tasks to complete; first, install all the Web updates from Adobe & Java, then install all programs from disc media or download sites via the Internet such as MS Office365, etc. Once that's done and you can connect to the Internet and get these key updates in, install your AV (Antivirus) program or IS (Internet Security Suite) such as Norton, Avast, McAfee, TrendMicro, etc. Final step is to copy over all your Personal Data from the DVDs or external usb hard drive your Computer Pro backed up your stuff to onto the newly installed W10 with new hard drive. Your AV will automatically scan and block and detect any viruses that may have been contained in your original W10 setup!!
This will prevent reinfection of your newly built W10 on the new hard drive. This is how I do it; you can do it any way you want of course. If you follow my suggestions you can get this machine going again without throwing it out the window into oncoming traffic!
Let us know how it goes, and don't be afraid to ask more questions. We are here
24x7x365.
Best of luck,
BBJ