📎 AI Summary:
The forum thread discusses a recurring Windows 7 update issue causing startup failures, which the original poster attempts to resolve through system restores and driver updates. Kemical suggests the problem may be related to a Bluetooth driver (btmhsf.sys), directing the user to update drivers from HP's support page and advising against relying on Windows Update for driver management. The user considers suspecting the fingerprint scanner driver and seeks guidance on troubleshooting, eventually adjusting system settings for driver updates, and plans to monitor updates while awaiting the next Windows patch. Overall, the exchange is supportive, focusing on troubleshooting and best practices for driver management to resolve startup issues.
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David32

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Joined
Apr 16, 2015
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Thread Author #1
After a Windows7 required update yesterday, Windows could not restart and the startup repair could not fix it. Eventually I was able to restore to a previous good state (via the HP Recovery Manager). Soon after restarting work this morning it again wanted to perform the update, presumably the same one - and it had the same result. Again, eventually I was able to restore to a previous good state.
There has been no recent change to my hardware set-up, nothing different attached and I believe no significant software changes recently other than the Windows update. If anyone is able to advise on this I would appreciate it very much as I seem to be on the verge of losing this machine.
The attached file has the W7F files, CPU-Z screen shots and the RAMMon files, so I imagine everything is there. This is an HP Pavilion dv6, about 3 years old, running W7 home premium SP1.
Fingers are crossed.
 

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kemical
Hi David,
to be honest windows 7 is infamous for sleep related issues and it could be quite possibly anything. Check the Event Viewer for any clues as to what might be happening. In the meantime run a sfc scan to check for corruption. Open an admin command prompt (find command prompt, right click on it and run as admin). Type:
sfc /scannow
Press enter and await results.
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kemical

kemical

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#21
When you say it will crash by that do you mean bsod? If you have any new dump files then please send them in. Another thing to try is open the advanced options via the power options and under sleep make sure 'Allow Hybrid sleep' is set to on or yes.
 

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David32

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Apr 16, 2015
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Thread Author #22
Rarely the bsod. It doesn't wake from sleep. Pressing the power button brings it to a screen offering safe mode or a normal Windows start-up (so anything I'd left open has been closed or lost). I'm not aware of any more dump files I can give you.
I've put 'allow hybrid sleep' on. Presumably I also need to change from never allowing it to sleep and set a time. I'll set it to a fairly short time for now to see what happens.
 

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David32

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Apr 16, 2015
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Thread Author #23
It worked! That is, it went to sleep and woke correctly. I wonder why and what is different about hybrid sleep.
I'll leave it this way for a while and see whether it works consistently.
 

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