📎 AI Summary:
The thread discusses a Windows 7 system experiencing multiple Blue Screen of Death (BSOD) errors with bug check code 124, indicating possible hardware issues. The original poster reports recent installation of Internet Explorer and seeks help, while a respondent analyzes the crash dumps, identifying a WHEA_UNCORRECTABLE_ERROR caused by likely hardware faults, and suggests verifying RAM timings and configurations. Overall, the consensus points to hardware problems as the root cause, with specific advice on adjusting memory settings to troubleshoot the crashes.
M

mfabzak

New Member
Joined
Oct 1, 2010
Messages
4
Thread Author #1
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA800361E558
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1


The most recent program I installed was the newest version of Internet Explorer. I have had several BSODs yesterday and today as I have been either online or writing a term paper.

I have attached the dump files, system info and screenshots. Please help!

Link Removed
 

Last edited:
Solution
cybercore

BugCheck 124, {0, fffffa800366e8f8, 0, 0}
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred.
PROCESS_NAME: System
Probably caused by : hardware



What I see in your screen shots is 3072 Mb total with 1Gb stick in slot 1 rated 667Mhz 5 5 5 15 1.8v. Your RAM frequency is currently 320Mhz which is not a good idea.

- Set memory 667Mhz 5 5 5 15 1.8v.
- re-attach the CPUZ memory tab.



CRASH DUMPS

Code: 
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [F:\DMP\041011-27456-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is...
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cybercore

cybercore

New Member
Joined
Jul 7, 2009
Messages
15,626
#2

BugCheck 124, {0, fffffa800366e8f8, 0, 0}
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred.
PROCESS_NAME: System
Probably caused by : hardware



What I see in your screen shots is 3072 Mb total with 1Gb stick in slot 1 rated 667Mhz 5 5 5 15 1.8v. Your RAM frequency is currently 320Mhz which is not a good idea.

- Set memory 667Mhz 5 5 5 15 1.8v.
- re-attach the CPUZ memory tab.



CRASH DUMPS

Code: 
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [F:\DMP\041011-27456-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Machine Name:
Kernel base = 0xfffff800`02e0d000 PsLoadedModuleList = 0xfffff800`03052e90
Debug session time: Sun Apr 10 17:52:48.362 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:10.500
Loading Kernel Symbols
......................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa800366e8f8, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800366e8f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`031ce6f0 fffff800`030d0d29 : fffffa80`0366e8d0 fffffa80`02419b60 00000000`00000005 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`031cec10 fffff800`02fb0217 : fffffa80`0366e8d0 fffff800`0302a658 fffffa80`02419b60 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`031cec40 fffff800`02f17865 : fffff800`0308c3a0 00000000`00000001 fffffa80`03555b60 fffffa80`02419b60 : nt!WheapProcessWorkQueueItem+0x57
fffff880`031cec80 fffff800`02e97a21 : fffff880`00dd1e00 fffff800`02f17840 fffffa80`02419b00 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`031cecb0 fffff800`0312acce : 00000000`00000000 fffffa80`02419b60 00000000`00000080 fffffa80`024079e0 : nt!ExpWorkerThread+0x111
fffff880`031ced40 fffff800`02e7efe6 : fffff880`009eb180 fffffa80`02419b60 fffff880`009f5f40 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`031ced80 00000000`00000000 : fffff880`031cf000 fffff880`031c9000 fffff880`03942540 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV

Followup: MachineOwner
---------





Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [F:\DMP\041011-26816-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Machine Name:
Kernel base = 0xfffff800`02e1e000 PsLoadedModuleList = 0xfffff800`03063e90
Debug session time: Sun Apr 10 19:31:49.705 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:10.843
Loading Kernel Symbols
......................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa800361e558, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800361e558, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`031c06f0 fffff800`030e1d29 : fffffa80`0361e530 fffffa80`02426680 00000000`00000000 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`031c0c10 fffff800`02fc1217 : fffffa80`0361e530 fffff800`0303b658 fffffa80`02426680 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`031c0c40 fffff800`02f28865 : fffff800`0309d3a0 00000000`00000001 00000000`00000000 fffffa80`02426680 : nt!WheapProcessWorkQueueItem+0x57
fffff880`031c0c80 fffff800`02ea8a21 : fffff800`032f3140 fffff800`02f28840 fffffa80`02426600 fffff8a0`00094da0 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`031c0cb0 fffff800`0313bcce : 00000000`00000000 fffffa80`02426680 00000000`00000080 fffffa80`024139e0 : nt!ExpWorkerThread+0x111
fffff880`031c0d40 fffff800`02e8ffe6 : fffff880`009eb180 fffffa80`02426680 fffff880`009f5f40 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`031c0d80 00000000`00000000 : fffff880`031c1000 fffff880`031bb000 fffff880`031c02c0 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV

Followup: MachineOwner
---------





DRIVERS

Code: 
start             end                 module name
fffff880`0119b000 fffff880`011f2000   ACPI     ACPI.sys     Sat Nov 20 04:19:16 2010 (4CE79294)
fffff880`00e8a000 fffff880`00e95000   amdxata  amdxata.sys  Fri Mar 19 12:18:18 2010 (4BA3A3CA)
fffff880`00e81000 fffff880`00e8a000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00da2000 fffff880`00dcc000   ataport  ataport.SYS  Sat Nov 20 04:19:15 2010 (4CE79293)
fffff880`0102b000 fffff880`01037000   BATTC    BATTC.SYS    Mon Jul 13 19:31:01 2009 (4A5BC3B5)
fffff880`00ce2000 fffff880`00da2000   CI       CI.dll       Sat Nov 20 08:12:36 2010 (4CE7C944)
fffff880`01bc5000 fffff880`01bf5000   CLASSPNP CLASSPNP.SYS Sat Nov 20 04:19:23 2010 (4CE7929B)
fffff880`00c84000 fffff880`00ce2000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`014cb000 fffff880`0153d000   cng      cng.sys      Sat Nov 20 05:08:45 2010 (4CE79E2D)
fffff880`01022000 fffff880`0102b000   compbatt compbatt.sys Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`01800000 fffff880`0180e000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`01baf000 fffff880`01bc5000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`0181a000 fffff880`01823000   dump_atapi dump_atapi.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`0180e000 fffff880`0181a000   dump_ataport dump_ataport.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`01823000 fffff880`01836000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`00c4c000 fffff880`00c60000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`00c00000 fffff880`00c4c000   fltmgr   fltmgr.sys   Sat Nov 20 04:19:24 2010 (4CE7929C)
fffff880`0154e000 fffff880`01558000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`01b75000 fffff880`01baf000   fvevol   fvevol.sys   Sat Nov 20 04:24:06 2010 (4CE793B6)
fffff880`01a72000 fffff880`01abc000   fwpkclnt fwpkclnt.sys Sat Nov 20 04:21:37 2010 (4CE79321)
fffff800`03408000 fffff800`03451000   hal      hal.dll      Sat Nov 20 08:00:25 2010 (4CE7C669)
fffff880`01b6c000 fffff880`01b75000   hwpolicy hwpolicy.sys Sat Nov 20 04:18:54 2010 (4CE7927E)
fffff800`00bb5000 fffff800`00bbf000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`014b0000 fffff880`014cb000   ksecdd   ksecdd.sys   Sat Nov 20 04:21:15 2010 (4CE7930B)
fffff880`01798000 fffff880`017c3000   ksecpkg  ksecpkg.sys  Sat Nov 20 05:10:34 2010 (4CE79E9A)
fffff880`00c63000 fffff880`00c70000   mcupdate mcupdate.dll Mon Jul 13 21:29:09 2009 (4A5BDF65)
fffff880`00e17000 fffff880`00e31000   mountmgr mountmgr.sys Sat Nov 20 04:19:21 2010 (4CE79299)
fffff880`011f2000 fffff880`011fc000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`01452000 fffff880`014b0000   msrpc    msrpc.sys    Sat Nov 20 04:21:56 2010 (4CE79334)
fffff880`01b5a000 fffff880`01b6c000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`01645000 fffff880`01738000   ndis     ndis.sys     Sat Nov 20 04:23:30 2010 (4CE79392)
fffff880`01738000 fffff880`01798000   NETIO    NETIO.SYS    Sat Nov 20 04:23:13 2010 (4CE79381)
fffff800`02e1e000 fffff800`03408000   nt       ntkrnlmp.exe Sat Nov 20 04:30:02 2010 (4CE7951A)
fffff880`01249000 fffff880`013ec000   Ntfs     Ntfs.sys     Sat Nov 20 04:20:57 2010 (4CE792F9)
fffff880`0100d000 fffff880`01022000   partmgr  partmgr.sys  Sat Nov 20 04:20:00 2010 (4CE792C0)
fffff880`00f57000 fffff880`00f8a000   pci      pci.sys      Sat Nov 20 04:19:11 2010 (4CE7928F)
fffff880`00e00000 fffff880`00e07000   pciide   pciide.sys   Mon Jul 13 19:19:49 2009 (4A5BC115)
fffff880`00e07000 fffff880`00e17000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`0153d000 fffff880`0154e000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`00c70000 fffff880`00c84000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`01b20000 fffff880`01b5a000   rdyboost rdyboost.sys Sat Nov 20 04:43:10 2010 (4CE7982E)
fffff880`0116c000 fffff880`0119b000   SCSIPORT SCSIPORT.SYS Sat Nov 20 05:34:01 2010 (4CE7A419)
fffff880`01b18000 fffff880`01b20000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`0103d000 fffff880`01163000   spuy     spuy.sys     Sun Oct 11 16:55:14 2009 (4AD24632)
fffff880`0186e000 fffff880`01a72000   tcpip    tcpip.sys    Sat Nov 20 04:25:52 2010 (4CE79420)
fffff880`01000000 fffff880`0100d000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`00e31000 fffff880`00e6d000   vmbus    vmbus.sys    Sat Nov 20 04:57:29 2010 (4CE79B89)
fffff880`01abc000 fffff880`01acc000   vmstorfl vmstorfl.sys Sat Nov 20 04:57:30 2010 (4CE79B8A)
fffff880`00f8a000 fffff880`00f9f000   volmgr   volmgr.sys   Sat Nov 20 04:19:28 2010 (4CE792A0)
fffff880`00f9f000 fffff880`00ffb000   volmgrx  volmgrx.sys  Sat Nov 20 04:20:43 2010 (4CE792EB)
fffff880`01acc000 fffff880`01b18000   volsnap  volsnap.sys  Sat Nov 20 04:20:08 2010 (4CE792C8)
fffff880`00ea4000 fffff880`00f48000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00f48000 fffff880`00f57000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00e6d000 fffff880`00e81000   winhv    winhv.sys    Sat Nov 20 04:20:02 2010 (4CE792C2)
fffff880`01163000 fffff880`0116c000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
Mini Kernel Dump does not contain unloaded driver list
- attach RAMMon HTML report (zp it of course)
 

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