📎 AI Summary:
The thread discusses a user experiencing frequent BSOD crashes after upgrading to Windows 10, mainly caused by driver issues related to outdated drivers and McAfee antivirus software. The responders recommend uninstalling McAfee and relying on Windows Defender, updating drivers from the manufacturer's support pages, and analyzing dump files for further troubleshooting. Overall, the tone is helpful and solution-oriented, with the user expressing gratitude for the guidance.
P

punkrose99

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Nov 15, 2015
Messages
7
Thread Author #1
Ever since updating to Windows 10 I have had several BSODs (at least one a day most of the time if not more) except for a few week period a couple weeks ago. There is no pattern to the crashes (I've had them happen when I'm on the Internet, when I open up my computer, when I click to open a folder, etc.). I'm not a genius with technology or anything but I don't really want to have to find someone to fix this for me if it's something as easy as installing/uninstalling something. If someone can help me that would be great! My most recent crash was system_service_exception but most of them have been bad_pool_caller. I know I'm supposed to put minidumps or something on here but I'm not really sure how, but if you tell me how I'll definitely do it!
 

Solution
kemical
Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff800fb21ccb4, ffffd00025ad64c0, 0}

*** WARNING: Unable to verify timestamp for mfeaack.sys
*** ERROR: Module load completed but symbols could not be loaded for mfeaack.sys
Probably caused by : mfeaack.sys ( mfeaack+1ccb4 )

Followup: MachineOwner
Hi...
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kemical

kemical

Essential Member
Member details
Joined
Aug 28, 2007
Messages
36,163
#4
Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff800fb21ccb4, ffffd00025ad64c0, 0}

*** WARNING: Unable to verify timestamp for mfeaack.sys
*** ERROR: Module load completed but symbols could not be loaded for mfeaack.sys
Probably caused by : mfeaack.sys ( mfeaack+1ccb4 )

Followup: MachineOwner
Hi,
your dump files were pretty similar in that they blamed a driver for corrupting pooled memory. The only driver that get's a mention is for McAfee AV suite with it cropping up time and again. The other thing which became obvious was the state of your drivers which are extremely old.
Please uninstall Mcafee and just use the default Defender as this is ultra stable. Actually Windows 10 Defender is almost a straight copy of Microsoft's server AV and is much better than previous versions.

Laptop drivers are almost exclusively supplied by the manufacturer. I checked your support page and even though they do have Windows 10 drivers for your machine they don't have win 10 drivers for everything such as the network driver. So use a combination of the drivers found in the windows 8.1 section and the windows 10 section. That way you should be able to update pretty much everything:
Link Removed

Post any new dump files.
 
Upvote 1 Downvote
Solution
P

punkrose99

New Member
Member details
Joined
Nov 15, 2015
Messages
7
Thread Author #5
kemical said:
Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff800fb21ccb4, ffffd00025ad64c0, 0}

*** WARNING: Unable to verify timestamp for mfeaack.sys
*** ERROR: Module load completed but symbols could not be loaded for mfeaack.sys
Probably caused by : mfeaack.sys ( mfeaack+1ccb4 )

Followup: MachineOwner
Hi,
your dump files were pretty similar in that they blamed a driver for corrupting pooled memory. The only driver that get's a mention is for McAfee AV suite with it cropping up time and again. The other thing which became obvious was the state of your drivers which are extremely old.
Please uninstall Mcafee and just use the default Defender as this is ultra stable. Actually Windows 10 Defender is almost a straight copy of Microsoft's server AV and is much better than previous versions.

Laptop drivers are almost exclusively supplied by the manufacturer. I checked your support page and even though they do have Windows 10 drivers for your machine they don't have win 10 drivers for everything such as the network driver. So use a combination of the drivers found in the windows 8.1 section and the windows 10 section. That way you should be able to update pretty much everything:
Link Removed

Post any new dump files.
Click to expand...
TY!! I'll be sure to do this! Once I unstall McAfee is there anything I need to do to activate Defender?
 
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kemical

kemical

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Member details
Joined
Aug 28, 2007
Messages
36,163
#6
No it will or at least it should enable by itself.
 

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