ShawnDiggins
New Member
Please help with my blue screens, I have 4 mini-dump files, It seems when I restart my computer the blue screens happen frequently.
📎 AI Summary:
The thread discusses a Windows user experiencing frequent blue screens, with initial analysis pointing to memory corruption likely caused by outdated or problematic drivers, such as AMD GPU, network, and antivirus drivers. The responder recommends updating specific drivers, testing RAM with a memory diagnostic tool, and repairing Windows system files, while the user seeks guidance on driver updates and handling error messages. Overall, the exchange reflects troubleshooting efforts to resolve blue screen errors through driver updates and system diagnostics.
The thread discusses a Windows user experiencing frequent blue screens, with initial analysis pointing to memory corruption likely caused by outdated or problematic drivers, such as AMD GPU, network, and antivirus drivers. The responder recommends updating specific drivers, testing RAM with a memory diagnostic tool, and repairing Windows system files, while the user seeks guidance on driver updates and handling error messages. Overall, the exchange reflects troubleshooting efforts to resolve blue screen errors through driver updates and system diagnostics.
Solution
kemical
Essential Member
Code:
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* Bugcheck Analysis *
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Use !analyze -v to get detailed debugging information.
BugCheck 1E, {ffffffffc0000005, fffff80002f10cec, 0, 0}
Probably caused by : memory_corruption ( nt!MiCaptureProtectionFromProto+1c )
Followup: MachineOwnerHi,
although the dump file say's memory corruption it's most likely a driver.
BiosVersion = An2_705
BiosReleaseDate = 04/17/2012
Update available:
Link Removed
atikmdag.sys Sat Jul 28 02:48:09 2012: AMD gpu driver please update:
Link Removed
avgtpx64.sys Thu Aug 29 08:25:58 2013: AVG AV is known at times to cause issues please remove and install MSE:
Link Removed
bcmwl664.sys Tue Mar 23 03:08:39 2010: Broadcom wireless driver. Later version on website:
Link Removed
IDSVia64.sys Wed Jul 20 14:19:46 2011: Norton AV as above remove and install MSE. Use this Norton removal tool:
https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
Rt64win7.sys Tue Aug 27 07:06:06 2013: Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet please update:
Link Removed
Try updating those for now and please post any new dump files
ShawnDiggins
New Member
When I ran the AMD auto detect it said something like Failed To Install
ShawnDiggins
New Member
And which one do I download when updating my Gigabit Ethernet driver???
ShawnDiggins
New Member
This is what it said when I tried to install the AMD driver,
Attachments
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Microsoft Defender: No threats detected Scan detailsNSIS Error.webp
kemical
Essential Member
It's the very top download..
When you tried to update the gpu driver did you use the app to remove old traces first? NSIS error can be down to a number of things try the check list in this web page and make sure your all good:
http://nsis.sourceforge.net/Why_do_I_get_NSIS_Error
ShawnDiggins
New Member
Where do I put the files that I download when I downloaded the Gigabit Ethernet Driver?
kemical
Essential Member
Hi Shawn,
please download this app, which you'll need to burn to disk. This will test your RAM.:
http://www.memtest.org/
Also do you have the actual windows install disk? If so, change your boot order so you can boot off the install disk but when you get to the install windows screen choose repair instead.
Please run this scan. Look in the start menu for command prompt. Right click on it, choose properties and then run as admin. Type:
sfc /scannow
Press enter and await results.
please download this app, which you'll need to burn to disk. This will test your RAM.:
http://www.memtest.org/
Also do you have the actual windows install disk? If so, change your boot order so you can boot off the install disk but when you get to the install windows screen choose repair instead.
Please run this scan. Look in the start menu for command prompt. Right click on it, choose properties and then run as admin. Type:
sfc /scannow
Press enter and await results.
ShawnDiggins
New Member
Tried the sfc /scannow in cmd. This is what came up. (I ran as administrator.) Also here is another blue screen I had today.
Attachments
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Microsoft Defender: No threats detected Scan detailsScan Fail.webp -
Microsoft Defender: No threats detected Scan details022614-24429-01.dmp
ShawnDiggins
New Member
Here is another blue screen I had overnight. Do you want me to send you these or do you have the info you need? About to reboot for the scan. I'll get back to you then.
ShawnDiggins
New Member
Okay so after I rebooted I didn't have quite enough time to read what it said. I did catch the final line of text. "The volume is clean"
Guessing that's a good thing? Anyways, I'm seriously thinking about buying a new PC. I've been having these blue screens ever since I got this computer. Thanks again for the help. Anything I can try to do just tell me.
Guessing that's a good thing? Anyways, I'm seriously thinking about buying a new PC. I've been having these blue screens ever since I got this computer. Thanks again for the help. Anything I can try to do just tell me.
kemical
Essential Member
Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1A, {41790, fffffa8007fc5ae0, ffff, 0}
Probably caused by : win32k.sys ( win32k!SURFACE::Map+175 )
Followup: MachineOwnerHi,
it's looking more and more like it could be your RAM. The above dump file is bugcheck 1A memory corruption and win32k.sys can often pop up if a hardware failure is occurring.
Download and run this app to test your memory:
http://www.memtest.org/
